A real family bank. Friendly service and local ownership. They do a great job all the timeread more

From the owner: Citizens Bank was established in November 1934, just when the nation was beginning to recover from…read morethe tribulations of the Great Depression. In 1962, Joe LaPorte, Jr. became the fourth president. Under LaPorte's direction, Citizens Bank became nationally recognized for its exceptional performance. Continuing the family legacy, Joe LaPorte, III followed in his father's footsteps by joining the bank in 1979 and was named the bank's fifth president in 1985, and in 1987 was named CEO and president. Citizens Bank has established a reputation as one of the state's most well-capitalized and stable financial institutions. "Citizens Bank is committed to local, community banking," says Chairman and CEO Joe LaPorte, III. "Our growth will keep us independent, and our most important asset will always be our customers."

Wonderful people, really care about their customers. Go above and beyond to see that every little…read moredetail is taken care of. Highly recommend this bank.

I was a customer of Chase Bank for around 25 years and we moved to an area where no Chase Bank was…read morenear. I can't say a lot of good about Chase: they were going to start charging a lot for a checking account each month, I also found a lot of restrictions. Anyways, we bid farewell to Chase and decided to go for Regions as they had branches in Bristol, Kingsport Johnson City and Knoxville; our son is a student at UTK and the branch is just off campus. Overall impressions: feels small with a bigger footprint, very friendly, budget conscious, and an overall different feel than your "big banks." People actually care, they build relationships, etc. I couldn't be happier.

ECU actively sided with a fraudulent moving broker that attempted door- step extortion refusing to…read moreprotect a local Tennessee member under the guise of " buyers remorse" for services that were never rendered.

ECU, as an institution, provides great support to the community surrounding its branches…read more Our nonprofit has an account and is very happy.

Very rude, I was talking to nick on the atm and the only reason why I called because I wanted to…read moremake sure I didn't get a fee 'cause I was paying the cash right away, he said there's no reason before you getting it. And I'll make sure I put it on the notes and that's when we felt good to drive off and then the lady that we talked to today said that that's not what he wrote. And pretty much calling us a liar.

Phenomenal branch…read more Our non-profit is a customer, and every daily iin-person transaction is smooth and friendly. Mobile banking is easy to use. Again, I mainly want to praise the professional banking team. I am just very happy and would consider leaving my current 20+ year organization.

Do not bank here if you expect consumer protection or respect. Eastman Credit Union utilizes lazy,…read moreautomated risk algorithms that aggressively penalize victims of merchant fraud and shipping failures. I recently underwent a major personal milestone, investing in a completely new wardrobe across platforms like eBay and Mercari. Out of over 90 successful transactions, I encountered a handful of standard e-commerce issues--items lost in transit by the carrier, or rogue merchants refusing to issue a refund after tracking explicitly proved the merchandise was successfully returned to them. I also had several items that weren't as described and had gotten damaged in shipping. Instead of honoring my lawful consumer rights under federal law to dispute these unfulfilled transactions, ECU automatically flagged my account. I received a highly insulting letter claiming I was "negligent" and failing to secure my PIN number. This is a complete lie. My physical card and PIN have never been compromised. When a manager called to discuss the letter, she completely gaslighted the situation, ignored my documentation, and actually attempted to dictate my personal shopping habits, telling me I shouldn't buy items online. Every major national bank handles merchant non-delivery and returns seamlessly. ECU, however, chooses to blame the customer to avoid doing the manual back-end work required to hold shady merchants accountable. They are currently withholding hundreds of dollars in legitimate reimbursements for items I do not possess, while stripping away my debit card access under the false pretense of "negligence." They do not operate from a place of integrity or sovereignty. If you want an institution that protects your assets instead of lecturing you for merchant failures, go elsewhere. I am taking my business and assets to a national institution that actually understands consumer law.

They need to update their phone tree or the options on it at least. Anytime outside of banking…read morehours, which is 7-5, you only have the robot and you can't check your balance on your debit or credit card. And idk if anyone else has problems with the credit cards, but they just show up blank when you check at the ATM. What use is all the tools to check how much money you have when they just don't work?

Absolutely the most incompetent bank I've ever had the misfortune of doing business with. Every…read moresingle transaction I've made online with my bank card has been halted, as "fraud protection", and I've had to contact the bank to tell someone to let the transaction go through; even just to purchase a damn video game from steam or GOG. I have called customer service to request "fraud protection" be removed from my account because of this, and was told it cannot be removed, the transactions will still be denied, and I just won't receive any alerts about it. Their latest stunt, which cost them my business altogether, was to place a five day hold on my paycheck, because "it looks like a starter check", whatever the hell that means. These people are absolutely not competent to do monetary transactions. If you are considering opening an account with ACFCU, I recommend going literally anywhere else instead. Banks do not get any worse than ACFCU.

The problem with Quicken downloads seems to have been fixed, so I have nothing negative at all to…read moresay about this credit union. I have now been a customer for several years, and am pleased with everything.