Great bank with the personal touch. Change machine (no fee!). No- fee cashiers checks. Very easy to…read moredo business here, where they greet you by name. We banked here for several years but needed a bank with more convenient locations.

I will never accept a personal check from a Wells Fargo account again. Tried to cash a check from…read morework I did over the weekend and Maria and Alexandra refused to cash it even after I provided two forms of ID. They claimed they will not cash a check of any amount without first talking to the account holder on the phone. Because the client was at work and unable to answer the phone they would not cash it. According to the policy online they should have been able to cash any check below $2,500 but they claimed that they can't cash personal checks without first calling the account holder and talking to them while you are in front of them.

The bankers are courteous and helpful. I've never had an unsolved problem in the years I've banked…read morewith them.

I am reviewing this location for one reason.... They have a coin counting machine for customers…read more(CoinStar like device). I wish more banks had this as it is a huge help when depositing a "rainy day fund". That being said, for the most part the staff at most of the 5/3 locations, including this one, are always helpful and friendly. Moreover, while a few years ago, I was regretting my decision to do my banking at 5/3, in the past year or so they have really improved. I just wish they had the CoinStar type devices.

I had an account with Fifth Third for 4 years after moving to Nashville. I had so many problems…read morewith this bank over the years, I wish I would have left sooner. I am a doctor in this community and have a fair amount of money that I always keep in my account. I started having problems about 6 months after getting an account with them when my account was hacked and someone drained my entire checking account. It took over a month and a half for the money to be returned. Following this fiasco, I wanted to change the type of checking account I had, as I was being charged a $3.95 per month fee, which was to receive "rewards", which I actually never saw. Following several inquiries the employees at this bank essentially told me I would lose all of my rewards if I decided to switch. So I wanted to cash out my rewards, which required my opening a new type of savings account, etc, etc....I have never had so much trouble receiving money I had earned before. Although these things were annoying, what finally made me close my accounts was an incident that occurred recently (2014), while I was out of town for a job interview. When I went to use my debit card out of state, I found that it was denied, which had never happened to me before. I thought that it was a fluke so I went to another store and tried again and it was denied again. I began to panic because I needed money since I was out of town and I knew I had plenty of money in my account. I couldn't call until the next morning so I contacted the Belle Meade branch of Fifth Third the next day as soon as they opened. The woman I spoke with looked up my account and explained to me that my card was part of the "Target compromise" and they had shut off my card. WITHOUT MY PERMISSION and without making sure I was aware of the situation. The lady mentioned that a new card had been issued, which I had not received, and she said "Well, I guess you should be better about checking your mail." That was it. I was stranded across the country with no access to my money and was basically told, oh well, by the people responsible for this. I was being punished for something that wasn't my fault. Luckily I was able to borrow money from a friend to float me until I got back to Nashville. As soon as I got back to town, the first stop I made was to Fifth Third to close my accounts. I had had enough. I went to the Belle Meade branch and was helped by Stephanie E. the financial center manager. This woman was completely rude to me and basically acted as though it were my fault what had happened. I told her I wanted to cash out my rewards, which amount to about $100, by the way, which doesn't even cover the amount in fees I have paid over the years. And basically she refused. She said I could only get my rewards if I ordered a new debit card and kept my accounts open, etc, etc. So much for the customer is always right, this woman did not even attempt to make any concessions to help me or to give me a positive experience. So I said fine and told her to close my other accounts and to issue me a cashier's check. This took over an hour. AN HOUR. To issue 2 cashier's checks. I could not wait to get out of there and I promptly went across the street and opened an account at Bank of America, a place where I really feel that my money will be appreciated. Everyone at this Bank of America was extremely professional and well mannered and I couldn't be happier with my decision. I am going to tell everyone about my experience at Fifth Third and I really hope I can deter others from getting accounts there.

They closed an hour and a half early on a Friday and made me miss a deposit. Very unprofessionalread more

Not open for 2nd straight snow day! Tried three locations. First Horizon and Regions both open!!!!read more

I've had some pretty difficult transactions - setting up trust/estate accounts when the co-signer…read moreis in a different state. Their manager, Leah Chafin, is amazing. So kind and patient. She sat with me for nearly 2 hours coordinating with the other out-of-state branch and their regional help center to get everything done. Such personal attention. The 2nd time, I had a similar need, and I was with one of her associates and she came over multiple times to help, and was checking in on her other employees to make sure they had their breaks and see how they were doing. The next day, she worked with me through her lunch break to get the new account set up (once again, working with an out-of-state branch). I've always had great service at this branch, and even without an appointment, never waited long if I needed specialized service.

Miss Vicky was so nice and helpful. This location is conveniently located in the corner so it's…read moreeasily accessible. They have drive-thru ATM and also tellers. Came here with my sister and she likes their bank.

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

Statements come months apart. Our last is September 2025. The branch on Bell Rd in Antioch. The…read morebranch on Old Lebanon Rd in Hermitage is hit or miss.

They are awesome & Customer Service is out standing & in the drive through they gave me my check…read morestatements & New promotions & a 2026 Bank Calendar & I didn't even ask for it & what else can I say but an Out standing service bank with a smile & that's it & Keep up the Great work Wilson Bank & Trust Okey & Thank you in kind regards Paul Dziewit Bank Customer :)

Was once the absolute best. Once had great people doing great things with wonderful attitudes. Once…read morefelt uplifted having been there. These days NOT so much. The ladies at the counter seem to like to judge and gossip which was never the case before. Also they make excuses for mistakes. Today it was not a big mistake but the excuse that the computer misread something was sadly pathetic. The judgemental looks and actions these days make me want to move everything elsewhere; well that and the fact that they are no longer really competitive. To end on a positive note: the uplifting countenance of years past is missed more than words can express.

I love this bank. I have been using this bank before it was Renasant. It was Capital Bank and…read moreTrust before and was acquired by Renasant. Renasant still has the neighborhood bank feeling it had when Capital Bank along with many of the original employees. The staff take care of you and your business. They are not a only courteous and knowledgeable but also friendly. It is rare to find a bank with such a great staff and I mean this for all of them at all locations. If you are looking for a bank that can handle all of your business as any HUGE bank could then be sure to talk to them here. Renasant recently built a large building at their West End location. Be sure to check it out. It is beautiful. Looking for a bank that doesn't treat you like just another of their gazillion customers and want to be treated like you matter? Give this bank a try. You will not be disappointed!

I have been banking here for 8 years. The experience has been pretty good for the most part. The…read morereason my wife and I joined the bank was because of the 5% interest on your account. Every year since we joined it dropped until it hit 1%, which isn't bad these days. On Friday at 5:30 my wife's car got broken into, window smashed in while picking up our daughter from daycare for 5 minutes and she happened to leave her purse in the passenger seat. It had her drivers license, checks, cards, etc. Credit card companies, very helpful, replacement card here on Monday and accounts frozen. Renasant, 3rd party for credit card, can only put a hold on the card but can't issue new one until Monday. 3rd party for online banking, can't stop checks or secure your account in any way or form. Monday morning she receives a call from Renasant, will charge us $37 to stop checks, will charge us $50 to fed ex a new card. No guarantee the account is secure. Absolutely an awful experience worrying the entire weekend about all of our money. We already have to change automatic payments on everything and Renasant has not gone out of their way to make us feel safe about our money so there is no reason to stay with them.