Lindsey is very professional and courteous she helped me open a savings account...Love this…read moreBank!!A++

Mr. Frank is a dream to work with. This is a small bank who cares for their customers.read more

A conveniently located local bank branch. The neighborhood isn't bad, but I'd be a little more…read moreauspicious after dark.

This location is always quick and staff is super friendly. I had the pleasure of dealing with Mason…read moreon 8/28/23 and it was about 30 minutes before closing. Mason was super nice and helpful and even provided me with new information that was a huge help to me. I usually don't like going in the branch but this location i have always had a good experience with.

I love the old-school stylings of this location, the marble, the columns, to me it just FEELS like…read morea bank should. They have an ATM, they also offer foreign currency exchange, although I haven't used that feature, I notice the sign every time I come in. My employer uses this branch as our choice for banking. I have been coming in about once a week for the better part of the last year and I am happy to report the easy of use at this location is the best I have experienced in quite some time. The staff is very nice and helpful. There is rarely a line.

Although I am not initially happy about the merger with Whitney Bank & Hancock Bank, I do remain…read moreoptimistic that it's going to be better for "me". The Morgan Street Branch, as it's affectionately known, is only 4 blocks from my work in the French Quarter; therefore, it's the most convenient branch for me 90 % of the time. I'm happy to report that even following the merger, it seems like this particular branch was not affected by an influx of new tellers. I love seeing the same faces time after time, as I am a creature of habit and love a little familiarity. The tellers are always courteous and even if the lines are long, they move quickly as it seems that everyone has their "you know what" together. The bank, like most businesses in the French Quarter, is located in a building that is older than all of it's customers. It is an architectural design that is unlike any other banks seen outside of New Orleans. Check out the vaulted (arched) ceiling and you'll see what I'm I'm talking about. However, don't try and snap any photos as it's "against their policy".

Like this branch a lot. Called on my lunch break and was even able to come in ASAP Ms.Nora I…read morebelieve it was waited for me and kept a look out so when I walked in she helped me right away. I wish I had grabbed her card but she was a very lovely and helpful women from Turkey with a beautiful mug.

I had some banking to do, and I was in the area, so I decided to kill two birds with one stone…read more I was happy that there was pretty much no crowd at 2 in the afternoon and I was able to walk right up to a window, take care of what I needed to take care of and go on my way. The staff was friendly and the parking was ample. My whole experience here was as easy as a bank experience can be, so I left a satisfied customer.

This bank is horrible , I'm still waiting for my check to get cleared from last week . Seems they…read morefight against you every step .

are rude and condescending. Personalities of the are equivalent to the menopausal panel of the…read moreview.3 people "working", all doing nothing. still can't even make new cards in under 10m. this bank gets worse by the day. Horrible customer service. Arrogant condescending employees.

Small branch location at the intersection of Clearview and West Napoleon. Went there on a Friday…read morearound lunchtime with a friend who needed to do some banking and there was zero wait and nobody in line. There's a small room off to the side of the main lobby with safety deposit boxes but the door to that room is clear glass so if you're worried about not having any sort of privacy while accessing your deposit box you may want to look elsewhere for a different bank.

ATM does not work with other Banks cards. Useless as tits on a boar. Recommend avoiding.read more

I have the occasional need to use this drive-thru on my way to work…read more It has become my favorite branch because: It NEVER has a line of build up at the drive-thru EVER!! It's like the magical drive-thru that always has a lane open for me. **To find the entrance to the drive-thru you have to turn onto Phosphor St. go behind the building and head back towards Veterans, it is sort of hard to find the first time, maybe that's why there is never a line.

I am not sure what is going on with Capital One lately. I went to 3 Capital One ATM's before I…read morefound one in service. That definitely takes the convenience out of "running to the atm". We are def thinking ab switching banks.. if you are not already a customer I would not recommend them.

The previous reviews were totally correct. I wouldn't give them any more than 2 and 1/2 Stars. The…read moreperson who identified herself as a manager didn't have a name tag, so I don't know her name. But she was rude and not helpful at all. I tried to get a check cashed, and didn't realize I didn't have enough money in the account. I understand that they can't cash it. However, they endorsed it and told me that they canceled the endorsement, which is true. But what they didn't tell me is that the check was pretty much worthless anywhere where I would take it because of the cancelled endorsement. Of course, since she didn't want to be part of the solution and was set on being part of the problem, she wouldn't even acknowledge that they should check the account before endorsing a check. I think this would be a fairly prudent thing to do. It just goes to show that these big Banks really don't give a damn about the people who frequent the place. They only want their money and whatever outrageous fees they can apply to your account. Just a side note, she said that it takes an hour to open an account. Which is either a bunch of crap, or supports the fact that brick-and-mortar banks are inefficient. She then told me an online account could be done in 5 minutes. I understand how detrimental to her job that could be. Perhaps she will understand when she is replaced by a machine. The only thing she did with any efficiency was close my account after I asked her to. Maybe all Chase Banks aren't like this, but if you have a choice on which bank to go to, the Chase Bank on Severn Avenue in Metairie is not the one if you're looking for good customer service.

Rude, condescending, smug, and unhelpful private client banker. The guy who looks like an arab or…read moreIndian. Didnt catch his name. 1 star isnt low enough. Switching branches for sure.