I've been using this credit union for many years. I especially love the Ozark location because of…read morehow staff treats my family and I. The staff is always friendly, helpful, and willing to go the extra distance when things get tricky. I can't say enough about how good Debbie, Baili, Cricket and Angela are. They get customer service and how to treat people like people!

I actually bank with a different credit union from my home town and they do not have a branch out…read morehere. So instead I use this bank and they are extremely helpful. There are some extra steps that they have to take to be able to deposit and withdraw from my branch and they are so patient and willing to do so. I use this bank once or twice and week and I have never had a single issue with them. The tellers are extremely nice and they are so willing to be helpful.

I've had a great experience with Ozark Bank. The customer service is outstanding--everyone is…read morefriendly, professional, and genuinely willing to help. Any time I've had a question or needed assistance, the staff has been responsive, knowledgeable, and efficient. I highly recommend Ozark Bank to anyone looking for a reliable bank with exceptional customer care.

horrible service. fees for no reason. deposit check on Friday then gone all weekend and showing…read morenegative in checking account. happens all the time. fuck this bank

I came from a national bank about half a year ago feeling SUPER jaded and cynical, but SFCB made me…read morea believer in great bank service again, plain and simple. Despite the fact that I usually do something kind of embarrassing when I visit SFCB (once I accidentally flung the drive-through plastic tube out my window... I don't know guys, this is just my life), the attendants are nearly always super sweet and accomodating. When I came here I didn't understand the process of writing a check to withdraw money from my account, and they walked me through that with lots of grace despite the fact that I was like, "HUH?!?!?!?!?" They're great. They also were insanely proactive during the Target data breach debaucle and called me to cancel my card just as a precaution, which I appreciated. Plus, there are no redonkulous "maintenance" fees - no fees at all, actually - and that was a big selling point for me after losing money time and time again to my old bank. I visited today with a list of like, forty items to take care of and my teller was amazingly patient and efficient, so that spurred me to give them a Yelp shout-out in review form. If you're a Springfieldian who's unsatisfied with your bank on any level, make the switch. You will NOT regret it with these guys.

From the owner: Springfield First Community Bank (SFC) is a locally owned, full-service bank, formed and owned by a…read moreteam of community-focused individuals and business owners. SFC strives to have a positive impact through volunteerism, philanthropy and a responsible approach to financial services. Member FDIC. Equal Housing Lender.

I have done business with this bank for 16 years. They have always been more than helpful with all…read moreour banking needs. Never have had any problems. Highly recommended.

Went to open an account and teller was super rude and snotty. Asked if I had a valid license with a…read morevalid address. The way she asked it was so hateful and uppity. Left and won't be back!!!

I agree with Tony's review below. You will get more friendlier & faster service at the Nixa branch…read moreATM! We are account holders and wanted to cash a $20 check also drawn from Telcomm. The teller was not in the least bit interested in smiling or explaining why it took forever!!! She acted as though my husband was a thief. This is no reflection on the Springfield branches as they are great.

So slow at drive up windows and ATM. There can be 3 tellers only one working why? You can push…read morebutton for service and told they are busy.

After banking there 10 to 15 years, they won't make a mobile deposit available until days later,…read moreunlike other banks. No exceptions. No service. Not going to be there in a few days.