Ron has been my agent for several years and I will never switch. He's a great person and I trust…read morehim completely to handle my family's insurance needs.

We use Josh Grable for our auto and renters insurance. I wouldn't go anywhere else. The people I've…read morereferred to him think he is great as well. Thanks Josh!

Roy was a tremendous help when we didn't know which way to turn for social security disability…read moreadvice. He did all the work and answered all our questions. He always called to let us know what step was coming next and what to expect. He made the process easy and it didn't cost us anything. We highly recommend Roy and the Resource Center.

All was well with Allstate since 2008 until I had to make a claim for hail damage in 2017…read more Allstate sent a check based on the original estimate, but the original estimate did not have an amount listed for crate and freight of parts . When additional minor damage was estimated and submitted they said it now exceeded the actual cost value and it was a total loss. After speaking with the total loss department they agreed to not repairing the additional minor damage and reissued another check for the same amount as the first one that they cancelled. In short, any additional supplements were denied, including the freight for the parts that were notated on the original estimate. The reason they said they were denied was because the payout had already exceeded the actual cash value of the vehicle. If that was the case, why wasn't it deemed a total loss in the first place? When I asked that question to their total loss department they said "well that was somehow missed" or something to that effect. So now here I am with a partial repaired vehicle and left holding the bag for the remaining over $1,400 to complete the repair. I would not recommend getting Allstate, because if you happen to have a claim and they make a mistake (and willingly admitted to the fact that they made an error) you the insurer will be responsible for any additional repair costs. You COULD ignore this review and roll the dice with Allstate if you think you may not ever have a claim. If you think you're in good hands, you might find that you are not!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Springfield. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Springfield residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Springfield today.

The company has no agents now. They got rid of them no explanation or anything. Just call the…read morecorporate office for your needs.

over $80,000 of lost property and they r **allegedly** giving me $2500. the desk agent Rickey has…read moretaken over a month and a half to get back to me, and has said extremely bigoted, racist, and homophobic comments towards me and hung up on me when confronted about it. I still have not received compensation for my damaged items or personal property. They r criminals and thieves. DO NOT USE THEM!!!

Dylan Ijames, ask for Dylan, he is pleasant and will make sure all your insurance problems are…read morehandled efficiently and effectively. He is very knowledgeable on policies and helped me have a sense of security with my assets.

Chad and his team are extremely knowledgeable, trustworthy, and willing to take the time needed to…read moretake care of everything. Highly recommend!

Our church has been trying to get a hold of somebody at this agency since may! We have had no…read morereturn phone calls nor returned emails. Our church is desperately seeking answers in regards to our property insurance! I have even contacted the insurance carrier directly and advise them that Marcus Troup insurance group is completely unresponsive! Do not waste your time with this company! We are beyond frustrated and still have no resolution.

I've received multiple letters in the mail stating I owe money for some reason I've called Marcus…read moremultiple times but only spoke to him once. He said he would look into it and call me back that day or the next morning and never called me back. I've since called 8-10 times and have not gotten an answer. This place is ridiculous. My whole family does business here and I have still not gotten a call back or spoken to anyone about the problem 3 weeks later.

Loved working with Fred and his team! They made everything very easy and seamless. We used them…read morefor homeowners insurance but will now be bundling everything else with them.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MO-216247

We have been w/this agency for many, many, many, years and are treated great with the utmost…read morerespect. Insurance coverage costs have changed many times over the years, but the service w/this agency NEVER DOES!!!!!!!!! Monte & Kathy Lorts

My renter's claim was denied because state farm took my slum lords word that my apartment is…read morelivable. My ceiling fell in May 6, and it's currently raining inside again. I posted a review 2 months ago saying that state farm treats you like family. Not the good kind. I've been with them 30 years and I'm dropping them after all this headache.