This is the main branch for Wells Fargo in Pensacola (formerly Wachovia). They have a drive-through…read moreATM, which is a really nice feature that the Wells Fargo branch on Bayou Blvd. does not have. They have plenty of parking in their lot (always nice downtown), and lots of safe deposit boxes.

Horrible customer service. Bank tellers at this location are clueless and there is no assistant…read moremanager in the building or anyone else of authority whom can assist with issues over the tellers heads while the manager is on lunch. Very inconvenient and unprofessional.

Happily, I had a great experience! Even one was very nice and bent over backward to be helpful,…read morefriendly, and professional. The branch was clean and I couldn't ask for more!

Horrible experience at this Regions. Been banking at Regions for decades. Teller told me my check…read moreI was going to deposit was suspicious and they would have to hold 80% of the funds for almost 2 weeks!!! I told her the check was from my account at a bank a few blocks away. I was transferring funds from my business to my personal. I told her I would go get a cashiers check and she told me she couldn't guarantee they could deposit that either!! I said who is suspicious? Me? The other bank? That's literally all the parties involved. I immediately went back to my business bank and told them the story. They were shocked! They issued me a cashiers check and I took it to my other bank (Wells Fargo) and they had no problem at all. When I told Wells Fargo the story they were shocked as well. I was offended by the way I was treated at this branch. I felt harassed. There's no way I'm letting you hold that amount of my hard earned money for Two weeks!!! When it was literally going from one bank to another. Unacceptable. The teller was not helpful or empathetic to my situation. I won't be using this branch any more. My father always told me to have a business bank, a personal bank and a backup bank. My business bank and Wells Fargo came through. What was supposed to be a normal deposit turned out to be an unnecessary fiasco by Regions.

When so-called Credit Unions fail their so-called customers…read more The fact, is we are made to believe that it's easier to work with a Credit union than it is to work with a commercial bank. We were made to believe that a commercial bank is primarily for business while a credit union is primarily for personal/individual accounts. That's so far from the truth. After being with PenAir Credit Union for the past eight to nine years, I thought that I would have earned at least some respect as a member rather than just being a number. During those nine years, I opened quite a few accounts, including, checking, savings, certificates of deposit, secured loans, and one automobile loan. The auto loan was paid off in 2023. Of course, my accounts were never big-dollar accounts, and sometimes I had overdrafts just like the customer who maintained far bigger balances. And of course, some of those overdrafts were paid, and fees were charged or not charged at times. And I am thankful for that. A few weeks ago I deposited a $3850 check, after some back and forth between the so-called check maker and I, it seems to be a fraudulent check. At that time I had already spent about $700 out of the account and the bank then confirmed that Indeed the check was fraudulent. I spoke to at least two customer service representatives and informed them of my intention to cover the overdraft caused by the check deposited in my Vacation Account. However, it took me a little longer than expected. However, I did not expect the line of action that was taken by the credit union without informing me of their intention. I did not receive a letter, an email, or a telephone call advising me of their pending action. On Sept 23, 2023, I received an email stating that my debit card had been closed out by the bank and could no longer be used. I came home and decided to check on my accounts online and realized that the bank had closed out my entire account relationship without informing me ahead of doing so. Ironically on Sept 18, 2024, I applied to the same credit union to open a certificate of Deposit and used it to establish a CD secure loan. Of course, the CD and the loan were left intact. I was very disappointed in the credit union and requested for the CD to be closed out and used the process to pay the loan of $6000.00 The history of nine years should make it clear that I had no intention of ripping of the bank for $700. Eventually, someone tried to play catch-up and wrote a letter to address the badly handled situation. Of course, the letter had nothing substantive, but appeared to be poorly worded to fit the action that was taken. It's a classical state of the right hand not known what the left hand was doing. The loan department was opening a CD for five years to be used as collateral for a $6000.00 secured loan, of which the monthly payments would be coming from my checking account. On the other hand the operations department was closing my checking account that the funding from the loan should have been deposited into. How ridiculous was that. Then, some wise guy, told me that I should make the loan payment through the share branch directly, again how ridiculous. I told, him to go ahead and close the CD and the loan which was only two days old. Please stay away from PenAir, It's not the friendly, customer oriented credit union it pretends to be. Sincerely, Mr. Cole Very dissatisfied customer after 9 years.

Stuck here by a car dealership. I am going to complain to the manufacturer about the dealership…read morebecause they put me with such a horrible credit union. I am going to complain to the OCC if I continue having these issues. This is just my first car payment. I am not dealing with this. Customer service is nicely trying to find ways to help me, but they can't. The app doesn't link to banks so I paid through my bank and PenAir can't find the payment even with the confirmation /tracking number. ​

This bank is incredible when it comes to customer service. I wish they had support after hours. i…read moream very happy with Bank Of Pensacola. :)

From the owner: First Navy Bank is a local family-owned bank that has served the needs of military and civilian…read morefamilies alike in the Pensacola area since 1973 specializing in consumer and small business banking. Rated 5-Stars by Bauer Financial and federally insured by FDIC.

Very helpful with my cash problem Barrett Bannister was…read morecooperative at getting me the best rate possible. CD mature then rollover at a lower rate after one year

No private area to speak with a banker. Seriously this guy asked for our SSN to be given to him…read moreverbally with customers standing right behind us. Really??? Closed the account after a couple months due to their sloppy management.

Earlyn Fredrickson was extremely helpful and very professional, caring and efficient. When I first…read morewent in to WF, I was upset about something but she straightened it out and, by the time I left, I had a much more positive attitude. I highly recommend the bank by the Cordova Mall.

Employees and manager, condescending to their customers. Not the first time I witnessed this since…read morethey moved to their new location. Why after 30 years of loyal patronage, they must act superior to their customers, when their customers have been doing business with their company longer than they have been employed there. Wells Fargo professionalism no longer exists.

once again, standing 8-10 deep at navy fed while the 2 tellers (there's 3 stations, 3rd is never…read moremanned) move at a snails pace. this has become the norm. Expect 20-30 minute wait times for simple cash withdrawal or deposit transactions. these aren't loans.. just simple stuff. Also, for some reason, once a customer is complete, it takes 2-3 minutes for the teller to be ready for the next customer. Terrible. They just stare at their screens... never addressing the customers with "our system is troubled" or updates of any kind. Feels like a morgue in here... or a library. It's gotten worse over the past 6 months. Management should address it.

Generally Navy Federal folks are amazing This person Ms…read more Angela was real quivk, sharp all she good to do om in go i am amazed with her speed, integrity, honesty and truthfulness= she must be one of the best Navy federal on the phone in the Certificate section Ensure she is roecoggnized- this is due to send inYelp for long timer not sure if she works in this branchr or call center Good work should not go unnotied her work is thanksfullsness i should be thankful it is not a thankless jpob she gets a credit to server the miltiary and navy like us i dont have a picture of her but i can inform her work ethics and what not Please ensure= long time customer from the February 2012 even though i have lot of loans:))))))not typical:))))working for Federal DoD by accident