This is the epitome of an excellent local bank. They know you name, and work hard at making…read morebanking experience friendly, courteous, and effective. For over 50 years we've banked with USAA, and while they were good, you never knew who you'd be talking with when you called. Since we're in the final quarter of life's ball game, we both want to deal with people who know us on sight. That's why we shifted all of our banking to our local Trussville branch of Bryant Bank. I recommend them as great place to do business. Time and again over the last three years they've consistently exceeded our expectations.

From the owner: At Bryant Bank we see Alabama a little differently. Because for us, Alabama isn't just another…read moremarket - it's home. Equal Housing Lender. Member FDIC. Founded in 2005.

Customer service is not their strong suit at this branch. If you walk in without an appointment you…read moreare likely going to wait. Unless you look interesting and the people working at the desks in the front want to help you. If not, you're waiting.

I called them on the phone and I told them I wanted to open a business line of credit for around…read more$10-13k. I had to sit through 30 minutes of traffic, stayed in the building to apply for roughly two hours, went through making a business checking account and then applied, then I had to wait...They said they'd call, so I waited, and I got tired of waiting and decided to call them instead. Declined, because it turns out that despite their website saying their minimum is 5k, and the banker telling me that was the minimum, guess what? The minimum was 25k. DO NOT DO BUSINESS HERE.

I don't frequent the inside of banks often. I had to on this particular occasion because I needed…read moreto get a new debit card. First off , I am so grateful this was an option vs having to wait 7-10 days to get a new card in the mail! Whew This location is bigger than I imagined and the lobby area was really clean. The customer service I received was friendly and the two women I spoke with took care of my request promptly! I really appreciated this.... I was on lunch. Thank you , thank you!!

Convenient location. Plenty of parking. Staff have always been friendly to me, whether it was on…read morethe phone or in person. I only have one complaint with this PNC location. It is only open 9-5 Mon through Thurs. Fri it is open 9-6. It is not open on the weekends. This only gives me an hour outside of work to come by if I need to do anything in person. That is not good customer service.

Big business Causing a huge inconvenience to the people that you serve correct your business hours…read more online! how pathetic I went out of my way to two locations in both have the wrong hours of service posted online So I'm sure all your locations here in Birmingham have the wrong hours listed this needs to be fixed ASAP Americas first credit Union Gas is expensive

While on hospice, with only days to live, America's First allowed almost 500.00 to be stolen from…read moremy mother's account. It was taken by a nonexistent company. The only information they had was her debit card number. We saw the 2 thefts on her statement, called the branch and disputed the stolen withdrawals. 1 theft was fixed but, over 350.00 was not corrected. My mother died a few day later. Once I received her death certificate, I went to the credit union to close the account. While handling the paperwork, I pointed out that they had not corrected 1 of disputed charges. I found out America's First had lost the dispute claim. They are now refusing to reimburse the stolen funds. Summary: America's First allowed money to be stolen by a fake company. They did not complete the dispute claim. They then LOST the dispute claim. They are now refusing to reimburse the stolen funds. I requested to speak with a manager, I was told someone would call me later, another lie. At no point, have they offered an apology for their negligence or, for the distress they caused a dying woman and her grieving daughter. You might as well keep your funds in a standard bank. America's First did not protect money they were entrusted with and have demonstrated, they do not care about their members.

feels like home here ! Megan watts helped me today & she blessed my life! I love Alex, I love the…read moreentire staff here ! Trussville goes above and beyond always to help me! And iminlove with my Vehicle I purchased bec of youll

They denied my request for a checking account and I was told it was due to my credit did not meet…read moretheir criteria

I was a long-time member of this credit union. I moved out of state but keep my savings account…read morewith APCO. I moved back 3 years later to take care of my mother dying of cancer. I try to go in to get my direct deposit information. My account was declared abandon by the bank because I didn't change my address and my statement was returned to the sender. So the bank doesn't call me to try and fix this issue they just start charging my savings account 3 dollars a month until they have stolen all my money and quietly close my account without so much as a phone call. Let think how this policy would work if grandma died and the family didn't know about that account. Free money for the bank forget our member's family.

Get in get out warm smiles and greetings, there's nothing more you can ask for from a bank. I love…read morecoming here eventhough this my hide away account....i be forgetting i have a bank account here smh....but when i need emergency funds they always welxome me.

I've been here a few times. The drive thru service is usually my go to on a Saturday. It's busy…read morebut not as busy as other locations in the area. The last time I was here, the service was friendly. Slow but that's to be expected as most banks aren't fully staffed these days. No complaints otherwise.

Worst branch I have been to. Terrible customer service. Sounded like the customer in front of me…read morehad a similar experience.

If you want to actually keep your money and maybe even earn a little bit on it every year find…read moreyourself a good credit union. We opened a checking account with the minimum for free checking ... which was $100 in August 2023. Southpoint took all of our money until we were overdrawn this month and only then finally sent us letter. Called Trussville Branch and the nice young lady that signed us up said they changed policy for free checking to $300 minimum balance in November 2023 and we should have got a letter. But we didn't as far as I can tell and no emails either. No communication whatsoever. She said she would talk to her Manager and I asked them to restore our $100 and we would gladly add $200. Manager agreed to refund $7 to put us $2 to the good. So I asked to escalate and she said the Manager would call me. When she did call she stood by her position and was not sympathetic to our loss explaining it was our fault they took all our money because we didn't log into their website to check balance. Well we didn't need to because we knew it had $100 in it right? Wrong. Manager said we could not talk to anyone above het this was it and offered to close account so I complied. But I told her nicely that the bank would get negative public attention and she was fine with that. So here is the first salvo. Banks love fees. They want to make a huge profit. Remember the movie "Its a Wonderful Life"? The CEO of a bank is serving the shareholders not the customers while credit unions are not-for-profit and owned by the customers. Fees are virtually non- existent in a credit union. Credit unions also pay higher interest rates on all of their savings products and ask for lower interest for credit like mortgages. I was a tiny bit surprised they wanted me to leave over $100 but see my manifesto above haha.

No stars I was treated very poorly after I got scammed out of 702 dollars they did things that…read moreended up costing me a lot more money and the vise president talked with me and told he would get me a fraud report on two different occasions and then hung up on me yesterday. That is just a little of what happened I have all the records. I would recommend Red Stone credit union they gave me 600 dollars to open account with them and Merchants Bank or South point would not help me when I had been with them 20 years.

Ive been banking with regions since 95 & I've never been to this particular location although I…read moreonly came through the drive thru on my visit the tellers were extremely pleasant and polite I was greeted with a smile and ended with a enjoy my day! That means a lot considering how many people just move in to the next person like who's next with no hospitality! Thanks guys!