We have been with Regions for over 20 years, and they have never put the customer first. We had over $12,000 taken from our account that Regions did not flag or contact us about. When I called on Monday, the representative said they would get back to us in 10 days. Are we serious? Ten days to address that amount of money lost for a family of four is insane. What is someone supposed to do? It has now been three days, and Regions has yet to reach out or even look at the claim. They have no policy in place for families affected by this. It's absolutely ridiculous. We were talking to another bank in town, and they said they would provisionally put the funds back while they investigate so people wouldn't be in this situation. Considering how large Regions is, it's very sad they treat their customers this way. I don't care about your policy; your job is to protect and support others. We will be moving our money. read more

Love regions. Lifetime customer!!! They offer great service and are helpful. I do wish they had a student credit card because I think they'd get even more business if they did so. read more

Beware Small Business Owners: We own a pool building business and were victims of Bank Impersonation. We had $24,000 stolen out of our business checking account and after 3 "investigations". We were made out to be the criminals not loyal customers of over 15 years! Only after sending a demand letter to the Executive directors of Regions did a Customer Satisfaction Specialist reach out to us 12 weeks after the event. What a joke! Regions also has had bank employees selling customer's personal account information. (see Miami Herald article). Never would I EVER recommend. This severely impacted our business and livelihood. Liz Kenny, Owner of Kenny Pools LLC read more

I called the customer service line because my card was blocked. Two days in a row I had to call them to unblock my debit card and the second time I spoke to a lady that was so unprofessional, talked over me continuously, was reading her scripted message and basically didn't care one way or another about my situation. She was also very sarcastic! We've been customers of this bank for 15 years at least but this was the last straw. We will be moving on. read more

Have been statisfied with Regions Bank for 18 years, but not anymore. Some punk breaks into my online accounts and stole $3,000 from my checking account, and move $4,000 more from my savings accosunt to my checking account. Luckily I happened to check my email and notice an ALERT from Regions (why not also a TEXT or PHONE CALL). Of course calling their 800 numbers are as frustrating and time consuming as you can imagaine. The lady "locked" my account to stop the fraud, and now 3 days later I still can't get Regions to UN-lock my online account. So now my "draft" payments to my vendors are bouncing. No one with Regions can tell WHEN my online account will be UN-locked. The frustration continues when you try to reach their corprorate office. My reccommendation is to find another Bank. read more

Was asking about a check drawn on the bank to get a cashier's check and rude teller name Ruben at one of the Tyler locations told me it was no way possible didn't ask me if I wanted to be a customer and since I was treated that way the checks for $210,000 I would never bank with this Bank they could never earn my trust with the way one of the tellers treated me. read more

Why is there a no star option? I called to report a credit card stolen. The representative cancelled both my credit card and debit card ON PURPOSE because she was annoyed! Now I have absolutely no access to my money until a new card arrives. They refuse to overnight me a new card. The fastest is "3 days". I have no cash and will not be able to get gas or food for 3 days because of an awful representative named Angel and after speaking to 2 supervisors "nothing else can be done". They have harmed me and my family's access to use a vehicle or buy food for 3 days and I personally find this action criminal as the nearest branch is approx. 30 miles from my house and I have no way to get there. I am appalled, disappointed, disgusted, etc with the extreme lack of service that regions has given to correct their wrong and harm to a loyal customer since 2006. I will be changing banks ASAP! read more

This is to Regions Bank President John Turner and Thomas Killeen My mother Barbara Laue banked with Regions bank for 52 yrs. She recently passed away November 6, 2023. I went into the local branch there in Waterloo Iowa on Ridgeway Avenue on November 30. I had everything they needed for the account, the death certificate and all my executor papers. They knew my mother very well. She had several accounts with regions bank. I had no idea what went in and out of her two accounts we went through them and then she handed me paperwork. I asked her can I please have the paperwork monthly forwarded to me so I can control and see what's going on as I do not know what things she had coming in and out automatically all month long, she said I couldn't have those papers sent to me. I have no way of knowing as I lived 2 1/2 hours away from Waterloo. Then she took my business card with my phone number and said if you have anything coming through or I see anything I will call you, so you're aware I said that would be great at never happened. I go back to my mother's house two weeks later And I have all these overdraft fees that were charged to her. Then I call them to ask them what was going through the account as of course they did not send that to me again meanwhile, she had money in her savings account that could've been moved over to cover what did come in and they didn't do it, but they kept the overdraft fees for themselves did not return those to me to credit. I put money in that account as well on top of it another two weeks go by we're in the Christmas season and I get more overdraft notices at her house again they're charging a deceased person, overdraft fees, knowing the situation what was going on I was willing to cover anything that came in, but they didn't care. They still got their overdraft fees, then I go in there in January to settle out the account. They charged her 9 to 12 overdraft fees in this time frame. I ended up with a balance of $79 that they wrote a check out to me for if this would've been my branch that when I worked at the Bank and we never charged a deceased person overdraft fees. Are you kidding me right now, I was told by the branch manager that the banker didn't do her job correctly. She should've closed the account that day. Well that didn't happen on top of this. My mother has a line of credit with the bank. We have faxed in the paperwork for this account four times I called again today so I could get her account settled out with the mortgage side, and again they tell me they have no paperwork they can't talk to me. I am a little bit more than frustrated right now I would never ever ever tell somebody to bank with regions Bank. It's a pain in the butt to even get a hold of anybody alone I have to message people and I still don't get the job done. I am beyond frustrated. If anybody, smart, they wouldn't bank with regions Bank!! read more

They steal your money. They have 33 grand of mine "on hold" for 6days now and counting. It doesn't take that long to verify funds from BOA and Mercedes Benz. You guys SCREW your customers. read more

Regions Corporate Office - 6 days and counting!!! - Banks & Credit Unions Near Me - Birmingham, Alabama

They are SOOOOO,,, fired. Numerous issues over the last 4 years after banking with Regions for 30+ years. 1, We had a home equity line of credit of 100K to buy another property. When we finished the rehab and refinance with another bank, we paid off the line of credit to zero. Then when we went to use that line of credit again we were informed that the line of credit had been closed with no notice or able to explain HOW that occurred. I thought Banks were in the business of loaning money. Why would they close it. They would not reestablish the line of credit unless we paid $700 application fee. If I have to pay a fee, it will be with a different bank. And we did.... 2. We got a fraud alert. It automatically closed our online banking account. We could not LOOK at our account. We could not pay our bills. Regions Bank could not identify what triggered the alert much less verify and pay it as a valid bill pay. It took HOURS upon HOURS on the phone over a week to identify it was the $2,000 bill payment for our boat slip that had a lift. My wife had two artificial knees and other orthopedic problems that make getting into a rocking boat hazardous for her. The marina leased OUR lift to someone else and we are on a 3 year waiting list. Thanks Regions. 3. We winter 5-6 months in Puerto Vallarta Mexico for the last 10 years and used Regions Bank online bill pay to pay bills with no problems. We get electronic billing and paid electronically online for YEARS, However, the last 4 years in a row, mid winter, Regions bank locks us out of online bill pay with no explanation offered. Again HOURS upon HOURS on the phone that sometimes fixed it so we could pay bills. THIS year I was informed they no longer allow ANYONE to pay bills online from out of the country. Thanks for the notification we didn't get. Regions bank "new" policy without notice has resulted in numerous bills not paid on time and our credit report dinged for years. I had no choice but to book a flight back home early just to pay my overdue bills. Thanks Regions for putting me back home in the cold weather just to pay bills. 4. We had a good day and a bad day on the same day. A gentleman had a seizure and drove his car into the living room of our rental house. Fortunately my tenant had gotten up from the couch two minutes earlier to get more coffee and got a phone call when car crashed. I love American Family. They authorized the work and sent an electonic check to my Regions checking account. Regions refused to credit it to my account to pay the contractor saying they cannot process a deposit over $10K. American said they would send two checks electronically to my checking account. But they had to wait for Regions Bank to send them back their money. They sat on that for 10 DAYS before returning it. They issues the two check and guess what? Regions Bank would not deposit either check into my checking account. HOURS upon HOURS on the phone and Regions refuse to deposit either check and could not say why. Again they sat on my money for 10 days before returning the money to American Family.. We told American to sent us a PAPER check which we deposited into our NEW BANKs' checking account. Finally got the contractor paid a month late. He got tired of the "check is in the mail" and threatened a lien on my house which does not look good on my credit report and score. He verified my sad story with American Family and cut me some slack. What else do you need to know about choosing a bank? Dale DuPont read more

Grayson, I am a customer at Regions Bank in Dunnellon, Florida. I wanted to let you know about one of your employees' there who is definitely a keeper. I went in with an Online banking problem and he went beyond the call of duty in helping me. His name is Brandon Simon, a very nice and knowledgeable young man. From one (retired) CEO to another, I wanted to let someone in Corporate know that this guy is a keeper. Thank you, Mike Barnes Barnes&Hess PO Box 421 Dunnellon, FL 352-615-0765 read more

you care nothing about people my account was overdrawn because of my workers comp people went into the ooltewah branch where Ashley was a B I've always been a loyal customer of Regions but I needed my money 280.00 worth of overdraft fees because of workers comp. but no compassion on this bank would not recommend read more

Once they get my fund straighten out I will never bank with this company any more cant wait to close this account it shouldn't take a week to receive a email back it only took 3 min for the bank teller to place the hold on my account but taking days for them to remove it off and when you call the number on the back of the card they don't know nothing they will tell you to call the branch or go back to the branch its never a person over the branch manger that you can speak with me this is the only bank that don't have a headquarters read more

I applied for a heloc online after receiving a letter from regions inviting me to do so and requested $250,000. The purpose of the loan was to purchase a smaller home and then sell my existing home. The online rep, Sherita, took my information and over the course of several weeks, I submitted requested documentation of every kind you can imagine. The first thing I submitted right away were my last 3 years tax returns. I am self employed with investment income as well. I was told I was eligible for only about half of what I initially requested. Ok, fine. The underwriters kept asking for documentation to verify investment income deposited into my bank account even though they had that. The Monday before Thanksgiving, Sherita asks for more verification which is a vague statement but I went ahead and within 2 days faxed my bank statements thinking that might satisfy them. I waited and waited and finally Sherita called me and when I finally reached her days later, she said my loan had been canceled 2 weeks prior because I did not get them documents timely. Basically canceled on the Monday before Thanksgiving when she requested more documentation. I then went to the local O'Fallon, IL, branch to have them proceed with the loan and finish it. They opened a new loan and days later told me I was only eligible for about $20 to 30,000. So I went back online and requested that they open the online loan back up since they had no valid reason for cancelling it. I then worked with a rep named Ridha who had me fill out an online application and she already had all the previously submitted information so she did not need anything submitted. Within a day or two, she called me on Dec 16 and said I had been approved for $113,350 and I accepted that counter offer. She said the closing will happen the next week at a local branch and I chose the Fairview Hgts, IL, branch for the following Thursday, Dec 22. I heard back the day before the closing and was told it would be morning but did not get a specific time. I showed up that morning for the closing. No paperwork was sent to the branch so Nathan Steinkamp tried to find out what the problem was. While I was with Nathan, I told him the home appraisal was off by $100,000 because they had many of the facts about the home inaccurate. He said I could request an inhome appraisal and the amount of the loan could be raised if I needed more. Interesting to know. I heard back later in the day from Ridha that there were multiple applications open so it could not close. The first application was canceled by Regions so that should not have been open. The second application was at the O'Fallon branch so I told them to close that. End of problem...not. I heard nothing despite my attempts to reach someone for a week. On Thursday, Dec 29, I received a call from David Hill, O'Fallon branch, telling me that I was only going to be eligible for $20,000 something. He said he did not understand why the online rep would have "implied" that I had a closing for the amount I said. This was not an "implied" closing. I have the emails and Nathan Steinkamp was called the night before and told there would be a closing. David Hill proceeded to tell me that I was not eligible for the loan that I was told was approved because of my last 2 years tax returns which he said the underwriter had not seen before the rep told me of the amount that was approved. What??? So 2 online reps and 2 underwriters who all had all of my information, tax returns, P & L statements, investment income, and everything else required, all failed to see my tax returns which were the first things I sent 2 months prior??? And all 4 of these people said I was eligible for and then approved for a loan that was not correct and that was communicated to me without the underwriters reviewing all of the information??? Approved until it went to the local branches. Hmmm. I think the branches are threatened by the online loan process. Being a single, self-employed female, I am concerned about what other factors played into the branches overriding the online approved loan. Without a doubt, there is discrimination against self employed people at the very least. David Hill said if you are self employed they only look at the tax returns and they take the last 2 years tax returns and average them. That does not have any bearing on whether someone can repay a loan. It is what they are making now. They disregarded my current income because I am self employed. Remember that Nathan said my loan could be raised if my home appraised higher. So apparently, other information factors in to loans...other people's loans with other branch loan agents, just not my loan. They disregarded substantial financial assets and a home worth a considerable amount and that I was only going to have the loan long enough to buy a new home and sell my existing home and pay back the loan because you can't have a heloc on a sold home. read more

I called the telephone number listed for the corporate office..... Somehow is the wrong telephone number. It states, the number cannot be completed ass dialed. I'll tell you what....... It's my fault. Since my birthday I'm still waiting upon my dispute. Very easily also upon making a claim the administration by default that's Regions Bank upon the claim Regions state that under further review there's insufficient evidence to award you a claim. It's done deliberately to prolong the matter. And what you need to know is that their was never an investigation done. In which in their part... it is fraud. So step one you fike a claim. Step 2. Within 48 hours they are sending you a letter of the insufficient evidence or proof. Step 3. You have to open the claim again. And step 4 fax them the evidence. Regions will not call you. They will not email you. The 205 number.. I can't even get through. read more