You are forced to sign an agreement stating you will pay $45 for canceling an appointment within…read more24-48 hours. I cannot recall which, it is. This is not ok. Who knows in advance that you are going to be sick. I don't believe we have 24-58 hours notice on catching a bug and yet, I was being begged to come in and if not threatened to be charged a "no show." Additionally, when you try to call to cancel, they pressure you to reschedule on the spot. There often is not anyone to answer the phone so you can give enough notice, and yet, they will still charge you. I was over worked and became extremely sore, had to miss two days work, (unpaid). I tried to contact the office to avoid the charge and no one would answer the phones, therefore I missed the period of providing them advance notice and yet I was still charged $45 for canceling the appointment. They have two locations that they scheduled therapy at. I was sent an email confirmation of the time, date & location of my scheduled appointment. Had it in writing, upon arriving I was told I was at the wrong location and they wanted me to drive to the other location (20+ minutes away). I was not able to do so, not only were they wanting to charge me for missing my appointment, I was blamed by their staff for not knowing that they only schedule on the 1/2 at one location and on the hour an another. This was it for me, I stopped my therapy that day and have continued elsewhere. People are nice enough, therapists seem to want to help, but the policy's stated above and the lack of taking responsibility when they mess up or hurt a patient, is a hard pass for me and my family.

I want to thank the owner & crew for the excellent care and advice I've had....things are really…read morelooking up for me after only two sessions.....thank you

There was a problem with a service that could have been easily resolved. Despite attempting to…read morecontact the individual responsible for the service on numerous occasions, there was no response.

Unfortunately I am a regular for physical therapy. Have been to two clinics, thankfully found…read morePremiere Physical Therapy after my first set of sessions. Have had Brook as my P/T for 4 other post surgery or injury sessionsI She is the bomb! All of the Physical Therapists are experienced, knowledgeable, compassionate and care about the well being of their patients. Staff is friendly and great to work with as well. I simply cannot give them adequate praise. Nancy B

Great place! I tore my ACL and had it repaired in June 2019. Was able to switch to Advanced…read morePhysical Therapy in the middle of my recovery when I came back to Fayetteville for school. Honestly wish I was with them my entire recovery! The staff is helpful, personable, and made recovery more fun!

I have been to several physical therapists over the past couple of years and hands down, these guys…read moreare the best! Kind, helpful and they take time to LISTEN! The atmosphere is pleasant and relaxing and your feel you are always their #1 priority when you're there. No "one size fits all" exercises. They take their time and continually ask how you feel throughout the process so you get the best therapy for your individual needs. Have a question? They will answer it! 100% recommended!!

The therapist is one of the friendliest people you'll ever meet. From the moment you walk in, he…read moremakes you feel comfortable and welcome. He's easy to talk to, always upbeat, and genuinely cares about how you're doing--not just physically, but overall. His positive attitude makes every session something to look forward to. Highly recommend just for the great energy he brings!

This was my first experience with physical therapy so I didn't really know what to expect…read more What I got was remarkable. My therapist David was kind, attentive and interested in helping my heal and get stronger. He was very clear when giving instruction and on the work I could do at home. I always felt very much at ease. The rest of the staff is also ver kind. Hopefully I will never need it again but I would not hesitate to go back if needed.

I recently had the privledge of getting to continue my therapy at SERC , in Centerton, AR . I had…read moreknee surgery in Tucson AZ. But needed to come take care of granddaughter here. I got right in with Ryan and he. helped me keep up my therapy to meet my goals! Hes easy to talk with and get you on trac to complete and and meet your goals! i would recommend SERC to everyone! Thank you Ryans!! yes plural! Both are great!!!! I will miss them when i go back home! THANK YOU SERC!!!

This is a great clinic with a truly exceptional staff. Hannah and Mackenzie are extremely…read moreknowledgeable and professional therapists who balance the right level of compassion and concern with a tough, effective and well-designed therapy program. When combined with the always positive, helpful support of Megan, Katie and Natalie, they managed to make physical therapy fun. I arrived weak and left strong and happy. I couldn't ask for more.

Dr. Christian is amazing! He really cares about what you are dealing with and takes time to listen…read moreand make the extra effort to help you reach your goals. I couldn't ask for more from a physical therapist! Kara, the other physical therapist, is also very nice and makes sure that you are properly prepared for stretching your muscles. Alex, the office manager, remembers you by face AND name AND details about your life. Living with fibromyalgia, pain is constant and unforgiving. Dr. Christian really helpes ensure that I had good direction and tips for making the pain manageable. The team, as a whole, is some of the best care I have had in NWA.

I have very mixed emotions about this place. My physical therapist was great…read more I have been going there for over 2 months for a knee injury. I paid my copay every visit. Not one time did they bring up that they weren't in my network. Or that my copay wasn't covering my charges. They wait over 2 months when I finally decide that I wasn't gaining anything else from my visits to send me a nice big bill. I honestly think they would have kept going and waiting as long as I was showing up before they would have ever sent me an invoice for any balance. Coincidence? I don't believe in those....

I have been to Russ Physical Therapy several times with hip and neck pain. My visits to Russ…read moreTherapy was very successful and very enjoyable, I was seen at different times by all the therapist each one very through and understood my pain. I would highly recommend Russ Physical Therapy for getting you back to enjoying life. Also the people at the front desk were so friendly and helpful with any insurance questions I had. I would always choose Russ Physical Therapy.

Russ PT has help me and my family in so many ways, first they help me with my shoulders after a car…read morewreak. Next they help my oldest daughter walk again after a broken leg and figure out she also had RSD before the dr did and now 10 years later she graduating with a degree in OT and dancing. They have help get me through two strokes and a broken leg my self. They have help my husband with his back and my youngest daughter with her back and hand over the last few years. I’m so grateful they we meet them over 10 years ago. We will never go to any other PT and trust me dr have try and I tell them the Russ PT is the only place I will go!! We love them like family.

David and Mary Grace are great PT's. After four weeks my sciatica pain is significantly better,…read moreand my leg and core strength improved. Thanks!

Trevor is so informative and knowledgeable. I feel great…read morerelief in my very arthritic knees after one session. I look forward to the appointments we have lined up and learning more about how to take care of my knees. I'm so grateful!