We appreciate the care my family member received in the rehab facility. We especially are grateful…read morefor the guidance offered by the nursing director Amy as we faced tough decisions.

Absolutely horrible. Did nothing to help her while shes in their "care". The only "helpful" thing…read morethey did for her was feed her and clearly that's bare minimum. She might as well of stayed home because she would have healed much better and faster. When my family and I entered the building the only people seeming to do actual work was the front desk lady and all she had to do is greet us and tell us to sign in online. We've caught the nurses or whatever you call them severely lacking. Sitting on the counters laughing and chatting while people like my grandmother were yelling in pain, multiple call lights going off and sticking them infront of the tv instead of any interactions, and the place smells of just straight urine. Duh i understand it's a place for older people but if they were actually being taken care of it wouldn't have gotten to this point. The only time i recall of her actually being "helped" was when we told them we were taking her home and all of a sudden it was a frantic panic of trying to get her better even though a new injury occurred because of them. I know these place aren't the best for older folks, but i'm sure as hell there are a lot better places than this shit hole. If you love your family, don't do it.

My mother, Dolores Curran, was extremely well taken care during the four years she was there…read more Wonderful staff and facilities.

My mom has been at woodhaven assisted living for two years. She and I love the care she receives…read morethere. The staff and management are awesome. Always available to help. Thank you!

The service level at this facility is awful. My 85 year old mother was put in a room that seemed to…read moredouble as a storage room for old, scratched up furniture. Every day we went to the place there was no one to check who you are. You self checked in. There were times we didn't see a single person while walking through the place. Calling this place went to an automated system that routed to two nursing stations. One never answered with a message that said they would call back in 48 hours unless it was the weekend, then it would be Monday. Their social worker quit on June 10th of 2022, and they have not replaced her as of June 20th, but the phone system still sends you to her voicemail where she says she quit. Medications took up to 72 hours for them to get, including Pepto Bismal for my Mom. She went 3 days with nausea and diarrhea before they got her help even though they told us it would be done that day. Residents have no food choices. If you don't like or can't eat what they're serving you go hungry. Dinner one night was a cold turkey sandwich with cranberry juice. After 4 days we arranged for a new rehabilitation center and requested the paperwork to transfer her. No one seemed to know what to do. We were told multiple times that they were working on it, but the truth came out that they didn't know how to fill out the form online for the referral to the new facility. It took from Wednesday until Saturday at 2:00 in the morning until she was finally moved. 4 days later I received a phone call from this place asking to fill out paperwork for her. I asked if this person knew she was no longer there. She seemed surprised but said "Oh yes, we just need the paperwork for her file". If you care about your loved one, don't send them to this place.

My aunt lives here. She has severe multiple sclerosis. Her home life was difficult to say the…read moreleast, but she has been so much happier since moving here! She has access to tons of service she didn't get at home, like speech therapy, and so many more social opportunities that weren't possible when she was homebound- she plays bingo, gets her nails done, and even goes on outings like on the Diamond Jack riverboat! It's wonderful to see how much better her quality of life has gotten since moving here- I wish she had been able to come here years ago!

Please, Please pass on this facility! I contacted the State in Elderly Abuse as they are…read moreHorrible!!!! My aunt had ice water poured down her back ( by a nurse) they would leave her in vacant hallways and leave her to cry alone. I would call and ask them to move her and they would say welp she needs to behave. Save yourself and your loved ones the miserable trouble of this place

If I could give less than one star, I would…read more My family entrusted Four Seasons with the care of my grandmother for a short 5-day respite stay while her primary caregiver--my mom--took a much-needed break. What happened during that short time was heartbreaking. When my grandmother was admitted, she was alert, communicative, mobile with a walker, feeding herself, and enjoying time with family and friends. Five days later, we picked her up to find her unresponsive, unable to speak or walk, visibly distressed, unbathed, and disheveled--sitting alone in a wheelchair with her belongings piled in the hallway. Her shirt was halfway up, bra and stomach exposed, her pants crooked, her hair a mess, and she emitted a strong odor suggesting she hadn't been bathed the entire time. She had multiple open sores on her buttocks and heels indicating she was not mobile at all during her five day stay. She was in distress and would shriek in pain when you touched her right side. No one from the facility called us to inform us of this drastic change. Not once. When we asked what had happened, the staff had no answers. No concern. No urgency. My mom was left to transfer my grandmother into the car and received no answers to what had happened while my grandmother was in their care. Getting her into the car took 30 minutes, and no staff offered to help--only a nurse on lunch break and passersby assisted. She remained in this deteriorated state for a week at home (unable to eat, drink, speak, walk and was in severe pain) and passed away shortly after. We were told by Four Seasons staff that her condition wasn't surprising because she was a "hospice patient with dementia." This kind of dismissive, negligent attitude is unacceptable. To make matters worse, after meeting with the facility's social worker, Christina Davis, to express our concerns, we were told a formal complaint would be filed and someone from administration would follow up. No one ever contacted us again. Three months later, I filed another complaint with the administrator and still did not receive a response. What my grandmother experienced in her final days should never happen to anyone. Families deserve transparency, compassion, and dignity for their loved ones. Sadly, Four Seasons provided none of those things. I strongly encourage you to please locate another nursing home and DO NOT PLACE YOUR LOVED ONE IN THEIR CARE.

The nurses and the emergency room doctor were fantastic! I wouldn't hesitate going to their…read moreemergency room.

I had a decent experience here. I was admitted to the psychiatric unit in December and found the…read morestaff to be professional and efficient. I was seen by multiple doctors on my first day and had an incredibly large (almost too large - it was impossible to remember names) care team. Not a single person was unpleasant or difficult to work with. Truly an excellent team all around. The facilities, on the other hand, were a bit lacking. Sure, I'm not expecting a 5 star hotel, but the bathroom in my room was a little grimy and they definitely could have made the common areas more enjoyable (eg more communal seating around a TV, some games or books out for entertainment, etc). There was truly nothing to do during down time besides lay in bed and stare at the ceiling. It's a shame because they even have a little free library downstairs in the main wing of the building where they could take/trade books if needed. Of the (unfortunately many) psychiatric wards I've been in, this was by far the worst in terms of opportunities to entertain yourself in between groups. The groups, however, I found were nicely varied. For example, we had pet therapy one day, an exercise group another, a relaxation group, and so forth. It definitely cut out some of the monotony I've experienced elsewhere when every group is some BS about coping skills or CBT/DTB. One major plus I found was that the food was good, exceptional by hospital standards, and you could order your own meals from a fairly expansive menu. Overall a pleasant enough experience, relatively speaking. They should be impressed with their employees in particular.

Relative was there for a week for post hip replacement care. Therapy was twice a day and helped…read moretremendously. Nursing staff was attentive and supportive while being professional/caring. While no one wants to be a patient anywhere if you need help post surgery this is the place to be!

Some of the nurses make their job to be a hassle! And really made my mother uncomfortable when she…read moreasked for help! They also forgot to give us DISCHARGE PAPERS in the middle of rush hour so we had to drive 45 minutes back to get them! LAZY PEER LAZINESS

Clean! Great staff, and was so happy my uncle was in a private room. LOVED the food. A few crabby…read morepatients- need visitors...

I was so pleased with how attentive and caring the staff was with my mother; it helped me feel at…read moreease to know she was in capable hands that could provide her with everything she needed to get better. Her progress from the day she admitted to Westland Nursing and Rehabilitation center to today is astonishing, I am beyond grateful for everything the staff has done for her. They did not just care for her they took the time to get to know her and make her feel comfortable. They knew her by name and every time I was in to visit several staff members would stop in her room to check in on her and say hello even if they weren't working the floor. She loved Kim the unit manager on her floor she said she always found a way to make everyone smile and brighten their day. The care you receive feels personal and that was really important to me and my family. We are beyond happy with our mothers stay at Westland and because of the excellent care she received we are able to take her home; that's a feeling I cannot even put into words. Thank you to all of the incredible staff at Westland Nursing and Rehab Center you have my sincerest gratitude, Ryan Rios

I stopped into Life Skills Village to check out the new location and was very impressed. This…read morefacility does an excellent job of recreating reality in a safe environment for those who suffer from brain injuries. One of many things that make this business stand out is that the entire team works together and is in direct communication with each other through out the recovery process. When you walk in you are immediately enchanted by the indoor garden area which features several areas of seating including tables and benches. The sense of community is evident in the fact that they offer a restaurant, gym, library, theatre, recreation room, an onsite store and vocational room. I was also impressed by the fact that they help patients bring their creative passions to life by guiding them through the process of starting their own business. I even had the opportunity to check out one such passion in the form of tee shirts for people with brain injuries. This was only one of the many cool and unique features that is offered at Life Skills Village. Another unique program worth mentioning is one that kicks off on Thursdays in the months of March and April. It is called 'Thursday Night Social Events' and features nights of karaoke, billiards, trivia, crafts and a euchre tournament. Hats off to this traumatic brain injury rehabilitation center for their patient and team focused approach as well as their attention to detail in recreating reality in a safe environment.

It is a welcoming, safe, place to get all kinds of therapy. I see one of the psychologists, and…read morethey are one of the best I've ever had. I have been challenged by associated depression and anxiety most of my life. Any change is difficult for me, but the progress I've made in six months is really great! I'm now retired and they are helping me make new plans for living the rest of my life, with healthier coping skills. I'm very happy with my care!

Spent many hours each day over a week visiting with my brother here and was mostly impressed with…read morewhat I saw and the care he experienced. His therapy sessions appeared in line with what he needed. Maintenance requests were a bit slow but ultimately completed. Thank you for the care and concern provided to my brother Computer services were limited which made it difficult for me to do some work which would have been ideal

My dad was transferred to Optalis after a fall. The rehab he received was good and the therapists…read moreseemed like they really cared. The food was ok and facility seemed to be fairly clean. There were several aids that went above and beyond but they were the minority. The same goes for the nurses. I feel that there is not consistent care due to the constant rotation of staff. This lead to medication not being properly given and personal care lacking. If you are going to Optalis for short term this facility will be fine. However if you need longer term care, elderly or have dementia then the family will need to provide lots of follow up and monitoring.