I used this travel agent in the Frankfurt airport and it was a huge disappointment. I needed to find a new flight to get to my final destination, and I was only able to get a first class ticket for over 1000 Euros. The agent helped me to get a hotel room overnight, but after showing me which shuttle to take to the hotel, I arrived at the hotel and was told that my voucher was actually for a hotel 50 kms away from that one. I had to pay my own way back to the airport to make sure I received a refund, which I did receive.
Then the time of the return flight from my destination was changed so that I could not use that part of the ticket. Since I had paid such a high price for my ticket, I was assuming that they would help me to get a refund for the part of the ticket I couldn't use. In spite of calling several times, I was not helped. I would not use this agency again. read more