I would definitely recommend NOT to use this company. I've "dealt" with them for 4 yrs, only because the previous owner of my house used Reliable, and their tanks are in my backyard. Bruce is just ok, but after 4 yrs of always paying for my propane and the ridiculous price of a "maintenance fee", he had the nerve to call me while I was out of town a few months ago telling me he was "concerned" with him not receiving my payment in full. This was during the government shutdown in which I wasn't working, and I was sending Bruce payments. He acted as if I didn't have other bills. Bruce wasn't rude, but was very condescending. It was a bizarre conversation. Jump to last night, March 2026, we had a power outage, and temps were plunging down below freezing again. The only heat I had available was my propane fireplace, however the remote or something was not allowing the fireplace to turn on. So I called for someone to take a look. I was charged over $150 for a remote!!! So I sent Reliable an email, and I honestly don't know what's going on with Sandra, because she has been extremely rude and unprofessional in the email thread and put words in my mouth, things I never even said. I have email proof of our transactions. And she somehow called me rude for asking why I was charged $150 for a remote. I was told by the technician, Weston, that the decision just came down today to start charging for remotes. So that's what I brought up to Sandra. So either the tech didn't know what he was talking about or Sandra is just in the habit of being defensive. Her reply was snarky and sarcastic. "Well, didn't you ask for a new remote?", which I did not. I also believe Reliable propane charges more than anyone else in the area, so look elsewhere for your sanity and your wallet. Reliable nickels and dimes their customers. Any notion I had of possibly staying with them has been irreparably damaged by Sandra. She is one of the most unprofessional, snarkiest and rudest people you'll ever come across. Any other boss would've fired her for how she talks to customers. I WILL be keeping my $150 remote though. read more

I cancelled the service after 6 months. I was REQUIRED to pay for the lease of 2 tanks for a period of 1 year, in advance. I spoke to Michelle in the office and asked for a refund for the remaining 6 months. Michelle sarcastically stated "no ma'am" there won't be a partial refund. Noted. Poor customer service in my opinion. read more

Do not use Reliable propane, as they are overcharge g by 30 to 40 % on refill bottles in Hot Springs Village. Reliable is charging by the pound and not by the gallon. Your standard size tanks used in the Village are over $100 to fill, vs, if filled by the gallon less than $60. Reliable will not sell the tanks to you, but want to charge you about $44 per tank each year. When initially trying to discuss with Reliable the Customer Service Rep became very rude and defensive when simple questions were asked and then she hung up on me. There was no excuse for this poor attitude and behavior, as we were just trying to justify why the charges for propane were so high, as compared to competitors. read more