Wish zero stars was an option. We bought our home on Cross Lake in 2020 just in time to winterize…read moreit as we are seasonal residents. Before heading south, we signed an agreement with Culligan for water treatment (2 tank rental system due to space issues). We were told to just let them know when we needed the system installed in the spring of 2021. We scheduled the installation for April, and everything seemed good. In 2022 we also were able to schedule an April installation to coincide with our return to the lake. That summer, and in 2022 we experienced major inconsistency from month-to-month with the clarity of our water. Whenever we contacted Culligan we were assured that the tanks were property regenerated and that it must be something at our end. We were led to believe that we were the only customers reporting this issue, but we did have technicians tell us during delivery that many complaints were received during certain months. This year we received a similar schedule in Mid-March. I contacted the office and asked if we could have our initial delivery/install on the week of April 17th, since we were returning home for a family funeral. The answer was an emphatic "NO". No delivery before May 26th. I asked what changed and was told that corporate made the decision in view of the heavy snow and cold this winter. I asked how that could impact operations in the 2nd half of April and received no response. I asked if they are delivering to year-round customers in April and was told "Of course". I asked why the truck that was going by our home to the year-round customers could not stop on the way by and was told again, "No seasonal customers will have deliveries before May". After the discussion with Culligan, I contacted a competitor who agreed to install their system at our home on the day we arrived at the lake. The water color and quality is much better, and the customer service is much, much, much better. While the up-front cost was not cheap, our long-term costs will be less than with Culligan. Evidently, Culligan feels it is acceptable for customers to live with hard, brown water that stains laundry and fixtures for their first month of the season. We had heard that they were planning to get out of the tank rental business, which is fine. You would think that if this was their goal, they would offer incentives for current customers to switch systems, but this is not the case. The staff shows zero empathy for their seasonal customers and basically says "too bad, so sad". Seasonal residents: Run away fast if Pine City Culligan is looking for your business.

We have been using Culligan of Pine City for a few months now. We are seniors, so we really…read moreappreciate that we are not the ones that have to haul the bags of salt in the house and dump them into the softener. We also get the large bottles of water for our water dispenser.... again, we really are happy that our "Hey, Culligan Man" is carrying these into the house for us. thanks for the great service !!!!!!!

Thorough, knowledgeable and professional. Had some Northern Plumbing technicians in to look at my…read morewater heater. They did a thorough inspection, identified the issue and recommended a common-sense solution - what's not to like? Excellent work.

Northern Plumbing's prices are extremely high and the quality of their past work was extremely…read morepoor. They charged me a $250 trip charge while another plumber charged me a $40 trip charge. Northern Plumbing wanted over a $1000 higher price for the same water heater that a competitor charged me. The Northern Plumbing plumber that came to my home was very good, courteous and knowledgable but the current and past owners of Northern Plumbing overcharged me and the quality of their work was very poor. Buyer beware!

We moved into a home with Gibson's. They just continued service - never giving us details of the…read morecontract. Strike one. They send rude and unprofessional techs - one intimidating me and being confrontational in front of my two children WHILE INSIDE MY HOME. Strike two. The second tech misinterpreted my kindness for...? When he came back he kept asking about my husband and if something had changed. Strike 3. I was told there was an issue with the water softener and that they would contact for a service appointment. They never did. I had to reach out to them, and they have course came out to the appointment. They didn't tell me anything that they had done, left, and charged me $200. Surprise - it didn't even solve the problem. I had to wait until my new water softener was here, but I was thrilled to call and tell them to kick rocks. I am happily a Culligan customer and will continue to tell anyone and everyone a horrible experiences I've had with Gibsons. YOU CANNOT INTIMIDATE - HARASS - COME ONTO WOMEN IN THEIR OWN HOMES.

Customers beware, this business is just terrible. I was a fairly happy customer for five years…read moreuntil I discovered they were over charging me for minerals. Over $300 in one year. Only choice I had was to leave... service was poor and they thought that the lack of user readable meters for the chemicals meant that they could charge whatever they wanted. Turns out, they are under new management and they're clearly trying to gouge their customer base. Don't sign up... or get rid of them if you're an existing customer.

I was a long time customer of Burnett Plumbing but last year they came out to fix an outside…read morefaucet. They took out my copper pipes and replaced it with plastic, the water pressure was cut in half and they charged me $500.00. Which I thought was outrageously expensive. I do not recommend Burnett Plumbing and will never use them again.

We had a plumber come out to fix a toilet leak. When he was done I asked how much we owed him. He…read moresaid we would get an invoice. Well we got one for over 240.00! . We were astonished at the price. My husband said he made a payment online. Later a gal. Called and said she would check her records but they couldn't find payment. I called later on and they said she no longer works at company. I told this new girl what happened and she said we didn't owe anything on bill ! We were so happy and grateful as my husband and I are very disabled. Later on the owner called us. He was very rude and said we owed money and no one at his business never told us to forget bill. Now why would we make something like that up. Then he said the plumber was at our house for a long time. Not true. Anyhow he hung up on us. Needless to say I would not do business with this company.

In summer 2022 we had a water and well emergency and Bill Maas and Quality Water Systems came out…read morequickly and identified the problem and fixed it completely. we now have great water pressure with extremely clean water. highly recommend QWS

From the owner: Quality Water Systemsread more

Maybe inform your customers besides the 150 dollars to ring the doorbell as you told me that you…read morealso charge 150 dollars per hour just to try and guess what needs to be fixed. Nothing like telling someone to try putting in a new pump for 3500 but it's not guaranteed to fix the problem.

Responsive, professional, family business that will deal with any of your Installation, repair, or…read moremaintenance well and water related needs. Their field and office staff are the definition of the word integrity. They live up to their promises and stand behind their products and installations.

I'm new in town and needed a plumber, Davis was very professional and reliable. Will definitely use…read moreagain for future projects.

I needed a plumber to fix a badly leaking outdoor spigot. After a pretty thorough search. I…read moreselected Pratt; one reason was that there was no callout fee for first time customers. Davis came out the same day and fixed it within 30 minutes. I then showed him some additional work we wanted done - the master bath tub had a leaking faucet and we also wanted shutoff valves installed on both the hot and cold lines behind the service panel. He quoted $520 for the spigot and tub work together, which I accepted. He came back two days later to perform the tub work (less than 60 minutes). I was very satisfied with the experience and expect to use Pratt again for future plumbing needs. Highly recommended.

They try to over complicate a simple project to overcharge and nickel and dime you toread more

Very timely, straightforward communication and discussion of options. Really appreciated the…read moreengagement and sharing the details of what was happening with our water heater. Devon is great!

Had a faucet replaced and a gas line repaired. Service was prompt and professional and priced much…read morelower than the competition. Would recommend and will use again.

Wonderful experience. In January 2024 (delayed review I know) our hot water heater was leaking and…read morespraying all over so we had to turn the main water off. Mike came out within a half hour of me calling and fixed it. He replaced the line that was leaking, but instead of just putting it back how it was (in an awkward position that possibly caused the leak to start with), he fixed the pipes so the water line would fit better. Also, when he arrived he was prepared with inside shoes and took his shoes off without me having to ask (some might not care about that, but it matters to me and shows courtesy) :) Overall we are extremely satisfied with the work and friendly, professional service.

Came in and replaced my shower valve, were very clean and did a great job. I'd go back again if I…read morehave the need in the future!

Scheduled an in-home appointment (they confirmed) to see how much a water softener would cost and…read morethey didn't show up or reach out to say they wouldn't make it. Still haven't heard from them. Frustrated considering we planned our workday around their midday visit. No idea on actual quality of work, but poor customer service given this experience.