My tech was great, but when I asked that the invoice be broken down to parts and labor, they said…read morethat they don't do that?!! WHAT! They know what the part costs and know the labor costs. Why can't they separate them out? They refused to do that even though I have a water damage claim for my home owners insurance. They charged $813.00 for replacing an outdoor faucet! REALLY????

I purchased a furnace and air conditioner from Neighborhood Plumbing and Heating. I had nothing…read morebut problems with my furnace from the start. My furnace kept stopping and would not kick in. After numerous visits from Neighborhood Plumbing and Heating it still continued to cause a problem with shutting off and not starting. I talked with a friend who recommended a HVAC professional who came out and told me my flame sensor was causing the issue. It continually builds up carbon and needs to be cleaned every year. If I would have known this to be the case I would never have purchased this type of furnace. Every year someone needs to make a visit to clean my flame sensor. The cost from Neighborhood would be a typical service call of $100 !! This should have been mentioned at the time of the sale and not discovered after having purchased the unit. I would not recommend Neighborhood Plumbing and Heating they are not qualified professionals in their field. I recommend Mechanical Systems Inc. Very Knowledgeable and have expertise in this line of work.

8/6/2025: Kevin is a really nice guy. That said, it's now been nearly 3 weeks and no response to…read morefix issues. He had at least 2 splices that leaked and I've lost about $1000 of refrigerant. He's not responded. Said he would come and then canceled. I would be happy to remove this review with getting it resolved. I do not want to leave this:( UPDATE: Several weeks after this review was posted, the owner made contact. He reiterated a family emergency but did not propose a solution. His response was a demand to take the review down, accompanied by threats of legal action (a lawsuit and restraining order). This review is a factual account of events. I will update it if the service issues are finally resolved.

was johnny-on-the-spot when came to bidding the job and getting that up-front payment, and then the…read morenightmare began.... Install consisted of no-shows gallore, then showing for an hour here, gone for a day, an hour there, gone for more days, and entire project was drug out multiples longer then promised. Now, 9mnths after it all, with all these warranties..... We have a furnace that won't heat, Kevin not honoring anything, not showing, not responding. We've had to go to the furnace supplier who says Kevin even ghosts them on the regular. And having to pay tons of money to other LEGIT HVAC shops to fix what Kevin did wrong. Worst experience ever.

I wish I could give Tim more than 5 stars! So instead I'll give him an A++++!…read more Tim is nothing short of A.M.A.Z.I.N.G. He was incredibly responsive and answered all of our questions and more! He installed a sump pump in our basement and I couldn't be happier with the quality of his work and his prices. If you are looking for an honest, fair, cost effective, (did I say HONEST?) and QUALITY PLUMBER Tim is your guy!

From the owner: Handicap bathroom upgrades so people can stay in their homes longer and water quality equipment…read moreinstallation.

Gotta give these guys some due credit on Yelp. Both Brandon & Wesley come out after finding the…read morehard way that I needed a sump pump. While it was costly, it was a fair price and both of them were great to work with. Recently we decided we wanted some additional work done and they both remembered me from a year and a half ago and we're as great as the last time in providing an estimate. I'll be going through them again for the latest project and any future needs. Don't let the other reviews for them deter you from using this company.

Worse morons to ever deal with. They did some work for me, in late Jan…read more $1200.00 later they refuse to give me an itemized statement. I have sent 5-6 emails, and have called weekly (sometimes more than once a week) and I still do not have an itemized statement. What exactly is so damn difficult about your business giving me an itemized statement for the $1200.00 I paid you?!?!!? If I could give negative star, I would! Will NEVER use them again!

Our contractor selected Ace HVAC out of Princeton MN for the installation of an entire system for…read moreour new house in Chanhassen. This system includes infloor hot water heat as well as forced air furnace and AC. They were the first contractor there and had complete control for locating all of these systems. What a disaster! In the utility room they located the boiler across the room from the hot water manifiolds so they encircled the entire room with 2" copper tubing to reach the manifolds. No other system, hot water heater, softener, sink can be located near the walls because of the hot copper piping. The gas lines are a tangle of bent copper tubing. They installed a 3 ton AC system in a 4000ft2 while other companies recommend 5 ton. Absolutely the worst planning we have ever encountered for an HVAC system, a total lack of workmanship in the sytem layout and configuration. Please choose a different company for your HVAC project! These people are real hacks!

These dudes are fantastic and amazing. They have saved us from the heat and rescued us from the…read morecold. They are great communicators. Very responsive. I will recommend this company to anyone who needs HVAC. I will always call them first. A+