Received my renewal package for homeowners insurance. Policy increase is too high. Called to…read morespeak with Christy, and while I was calling I received a text message saying they would call back. Two days later I called again because they did not return my call. Low and behold, I received another text message...still no call back. I called a third time and an agent (not Christy) answered and said I was just about to call you. I told her I needed to speak with Christy, to which she stated Cristy was working from home. I asked her to please have Christy contact me to discuss other insurance companies. Never heard from her! Called again a few days later only to be connected to the same agent I spoke to days before. After a lengthy conversation, I did receive a call from Scott. He stated he understood my frustration and need for other insurance options, and that he would be sure to provide some information. That was August 8th...still no options.

The Region Insurance Agency is AMAZING!! The service you will get from them is beyond compare. Not…read moreonly did they find me savings on my policies and those of family members, they have helped us get things straightened out with claims when the claim reps totally screwed up doing their job. I would recommend no one else to help you with your insurance needs!!

Great Neighborhood tax preparation services. Quick, professional. Support B.O.B. Friendly staff.read more

I have had great experiances with the people who work in ths offic From Jane who answers my calls…read morero Renny who ia always there to help.

Renny's team is great! Everyone in the office is very personable and easy to talk to. They were…read moreable to save me a lot of money on my auto insurance every month by letting me know about all the discounts I qualify for. When they told me I could open up a State Farm bank account I looked into it and opened one a few days later. I've been a State Farm customer for years now, and I'm glad I made the switch to make Renny my agent!

The Taxpayer Assistance Program initially contacted me in December 2011. I'm not sure how they…read morefound me, but they did. They had sent me a letter stating that I was entitled to a refund for overpaid property taxes and that their clients usually average a refund in the amount of $2,900. Their letter stated that they had an A+ grade on the Better Business Bureau (BBB). I was curious and looked them up and they were right...an A+! In exchange for their services, I would have to give 1/3 of my payment to the company. I thought it was a good deal, but I was still skeptical......especially since I had not seen any YELP reviews on this company. Their letter stated "We will continue to mail you until we hear from you because we are dedicated to serving Cook County homeowners by aiding them in the recovery of these funds." So I called their bluff by waiting for another letter......I didn't think anything of this company again until....... ..... the Taxpayer Assistance Program contacted me again in April 2012. This time their letter stated that their clients last year averaged a refund in the amount of $2,000. That's $900 less than the last letter, but still a good amount of a refund. I checked the BBB again and they still had an A+ rating. So I was finally persuaded, signed the paperwork and had the Taxpayer Assistance Program start the refund process for me. Shortly after sending in my letter, I got a phone call from the Taxpayer Assistance Program telling me the they had received my request to process my property tax refund. They wanted to let me know that they were going to get started on the paperwork but that they needed to meet me so that I could sign all the paperwork for the refund. They offered me the option of coming into their office or having one of them employees meet me at my home. Of course I opted for the easiest and laziest option for me. We scheduled a meeting in April 2012. On the day of my appointment, someone from the Taxpayer Assistance Program appeared at my home. She showed me her credentials so I knew she was legitimate. She explained the process to me very clearly and even brought with her a xerox copier to make a copy of my driver's license! I was impressed. I was told that it would take 120 days from the time they mailed my paperwork for me to receive my refund. On May 10, 2012, I received a copy of all the documents I had signed with Taxpayer Assistance Program. And on July 26, 2012, I received my refund (must faster than the 120 days quoted). I'm disappointed that my refund was not very large. I only received about $350 in return and not the thousands that was mentioned in the Taxpayer Assistance Program letter. Still, any money is better than no money and the company was very professional and prompt with their service. I had realized that the reason why I was due money was because I did not file the annual tax exemption form before paying my annual property tax bill. I think the statutory limitation for filing a Certificate of Error with Cook County for a refund is five years back. So if you find yourself in this situation, where you have never filed a tax exemption in previous years, I recommend you contacting this company. They will at least get you some money back, if not all of it. I'm sure with enough research, I might be able to fill out the forms myself. I'd also have to find someone to notarize my forms too since Taxpayer Assistance Program did all that for me. Eh, or maybe I'll just be lazy and have Taxpayer Assistance Program do everything for me if this happens again!

Rude charge too much unprofessional when answering phone Rude doesn't like you to ask Questionsread more

Overall great accounting services and tax preparers. I'd recommend them for any monetary filing or…read moreservices you need help with especially Jerla, Janice and Stephenie aren't bad either for tax accounts and book keeping.

Cancelled my home insurance in Aug. 2022. Spoke with Mark that day. Never got my almost $500…read morerefund. Tried to communicate with him by phone many, many times over several months and he did not return my calls. Finally I went over his head to Bloomington headquarters. I would say stay away from this office. He likes to sell you policies and then doesn't follow through with the customer service.

I've jAvE been with MarK for several years now as the insurer on my business. When my son turned 16…read moreand became a licenses drriver, he helped us understand our options and get the best rate, like saving us over $100/month! That's when we switched out auto insurance to him too. He was able to save us on our home and camper insurance as well. He is also quick to respond and breaks things down so, us that aren't in the insurance industry, understand it better.

worked with bill to get switched over to State Farm. Great price & great customer serviceread more

Me and my wife has had State Farm for over 10 years had bad storms and they are denying are claim…read morewow they are not a good company at all

I was having trouble with my old insurance guy, I told him to sharpen up his pencil. he said O K…read morebut nothing changed. I contacted John Harrel and asked him for a quote on the same coverage that I had before. The quote was over a thousand dollars less than I was paying. Needless to say, I went with John and State Farm and have had nothing but good results and good things to say. (in over 10 years) John K.

Very pleased with State Farm and my amazing agent John Harrell. He is so personable, dedicated to…read morehis clients and truly cares about what's best for them. Hands down, the best insurance agency, rate and staff. Highly recommend and delighted to be a State Farm customer!