I bought a tivoli radio from here and the sales guy was really great. He knew all the tech specs…read moreand gave me a deal as I bought the floor model. I called back 6 months later for a service question and he knew more than tivoli did. Great service!

Based on the advice I received from a salesperson following an explanation of my needs, I purchased…read morea YAMAHA Model YAS 109 front surround sound, sound bar from Environment Electronics in the Fall of 2019. It was subsequently installed by one of their technicians. The first issue we encountered was their double charging my VISA account for the purchase, the charges being made several months apart! They did not make it easy to have the double charge reversed although I gave them all the details they needed to affect the reversal. It took them much too long, putting unnecessary stress on me. As a senior couple, we were having difficulty hearing the voice clearly when watching regular TV programming. This model has a feature called "clear voice" as well as a feature called "surround sound". After months of use, we found that the "surround sound" feature overpowered the "clear voice" feature rendering it totally ineffective. However, we do not know if the "surround sound" feature can be disabled. We are now at the second issue. I thought it normal and practical to call the vendor, Environment, and seek help. So, this week I called on Wednesday, spoke to an employee, explained the problem, and was asked to leave a message and a service person would call me the next day. I repeated the process, with the same no results on the second day and then called again on the third day. Each day, a different employee at Environment answered my call. By the third call I was frustrated and agitated so, when the employee gave me the same "story" I was not as calm as on the previous days and left the same message. Not fifteen minutes later, I received a call back from a rude, irritated person who identified himself as Dave Smith who I knew to be the owner of Environment based on the fact that we had been cordial neighbours on the same street for over 30 years. I was shocked and appalled to be spoken to like that, chewed out and then to be told "and don't ever call back" and hanging up. Very mature and business like. Would you deal with such a store when there are so many others available in Montreal?