This review is concerning the cabin rental side of their business. The cabin (Appalachian View) was beautiful. It was clean and we really did enjoy our stay. The negatives, however, were all related to the abysmal customer service and general lack of care that the company had for us. When we arrived to the cabin, instead of reading over a welcome note like most rental cabins, we were given a (very) long list of things to NOT do in the cabin and exactly how much we would be charged for doing them. It sort of started things off with a negative tone, but it wasn't a big deal. These things included: -"Do not remove the batteries from the smoke detector" The detector in the living room didn't have a battery or even battery cover. -"Do not adjust the logs in the gas fireplace" The fireplace had no logs in it and was not gas. -"Do not rearrange the furniture on the deck" The deck had two rocking chairs overlooking the incredible view. The first time somebody sat in one of the chairs it broke to pieces. Luckily it was my fit brother-in-law and not my elderly grandmother who sat down first. Inspecting the other chair, they were clearly not meant for outdoor conditions. On the first day, I sat down to finish up a little bit of work and tried to log into the free WiFi, only to find that it required a password. The check-in note said that no password was required. We sent the company an e-mail asking for the guest login password, but didn't receive a reply until we checked out. The employee said that the WiFi didn't require a password and that we must have been doing it wrong. I don't have a computer science degree, but I know how to log into WiFi. It had a guest login password and the dismissive company representative was unbelievable. Also, two of the three beds had broken frames (we checked, the wooden frames were actually snapped in two) that caused the beds to lay very unevenly. To summarize, over the course of four days, this rental company showed little to no interest in ensuring that we had an enjoyable stay, even after we sent them two separate e-mails. We had a great vacation in spite of the furniture trying to kill us, no internet access, smoke detectors that didn't have batteries, and terrible sleep. If we could rent Appalachian View from a different company, we would in a heartbeat. But these guys have a lot to learn about retaining customers. Or, what seems more likely, is that they don't care about making money from the rental side of their business. read more

Remax Mountain Realty - My brother in law taking a relaxing sit in the porch rocking chair. It was completely rotten through. - Real Estate Services Near Me - Waynesville, North Carolina

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I have been buying & selling RE since 1984. Emailed Kaye Matthews @ this Remax about one of her listings. After 2 days with no response I called her office and was given the run around. Finally she called me back and was pissed I had left a message with her boss about her lack of response to me. I was working as a buyers agent for a client that was very interested in her listing. Kaye was very uncooperative and treated me like I knew nothing. Finally I had to get another Remax broker to let us in the listing. My client wanted to make an offer, at the time Kaye had this prop listed almost 2 years with 2 price reductions. Finally Kaye met with us so we could make an offer. While making the offer she mentioned that she had to speak with me about the commission split. She had advertised 3% co-broke split. She then had the balls to tell me right in front of my client that she would not pay me 3% because I had been a problem to her. She would only pay me a 2% commission. My buyer was upset by this and threatened to walk. Not representing her client/seller in any way properly. My buyer wanted the house and agreed to take care of me, so we went ahead with the offer which was accepted. My buyer was all cash and wanted a quick closing which Kaye said she could get done. Come closing day Kaye's sellers, a divorcing couple can't agree who will pay the RE commission so they don't sign. After 2 weeks nothing getting done the closing attorney tells me Kaye did not have both sellers sign the listing agreement, sheer incompetence on Kaye's part. So the selling wife was refusing to pay her 1/2 of the commission. The deal fell apart and then Kaye tells her sellers not to release the escrow deposit my buyer put up. Over 27 years of buying & selling I have never seen such an incompetent real estate agent. She did not represent her sellers to their best interest and was totally disrespectful of the buyer & buyers agent. Kaye Matthews of Remax Mt Realty is a scumbag low life that gives all real estate agents a bad name. Do not for any reason do business with Kaye Matthews as a buyer, seller or buyers agent. She will for sure screw up your deal and screw you! read more

It took 2 years to sell my house and the only reason it sold is because I reduced the price on my own, $40,000 less than Remax's recommended listing price. Communication was non existent. Phone calls weren't returned. Their sign In my yard blew down and was never put back up. The agent bragged about how many homes he had sold. When I asked him why he hadn't sold mine, he said, "I have no idea." Living in Florida, after my house FINALLY sold, I asked the agent to help me turn in my TV satellite before closing. She wouldn't even return my call. I bet they were at closing to collect their commission. Very disappointing. read more

12/1/2016 I am so surprised at the other reviews here. Anyway, we had the BEST experience ever with Roger and Mary Hansen. We had interviewed two girls at another agency but we felt an instant connection with both Roger and Mary. They were positive and informative. We were out of state sellers and they made us feel very comfortable and encouraged us through the whole process. They took FABULOUS photos and had our home listed by September 1, 2016. We had an offer on October 22, 2016 - 7 weeks! We closed by the end of November and everything went so smoothly. We couldn't have been happier! Roger and Mary were willing to list our home at the price that we wanted and it sold for almost full asking price! They had detailed advice for us all along the way and their careful attention to detail was key, we believe, in our home being sold for the right price and so quickly. Thank you again, Roger and Mary!! You will not be disappointed in their service and expertise!! Oh, I almost forgot...their communication is EXCELLENT. They kept us informed with each and every showing. They truly are the realtors that all other realtors should be measured by....we can't say enough!!! read more