After several years of successful rentals with another company, we decided to explore other options to boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing. read more

The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection of the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies. read more

Where do I begin? I contacted EVE at the end of 2023 I believe, she saved me. I had unfortunately dealt with bad management for a few years before, and I saw her billboard. They were not taking care of my property at all. I called and like that, most of my problems disappeared. Jim and Eve actually took care of my property like it was their own. She never failed to do what I needed done, and I'm not always easy to deal with. I see some reviews below where folks are unhappy, I believe they were unhappy with the market conditions at the time and counted on 100% rental occupancy in order to afford the home. Also, when it comes to a large investment like a home, do you really want "cheap". I would pay a premium for great service, but Eve is hardly on the pricy side compared to most. When I was ready to sell, The Cabin Fairy and her Elf got the property sold in less than 4 months. I was kinda sad to sell, it was such an incredible property. I just was not present enough. I heard a young family purchased it and that made my wife and I happy it went to the right people. Eve got it done (again, I was not easy to deal with). Whatever Eve earned working with me was WELL worth every penny. It was the best money i spent in Maggie Vally. I cant say enough about her and Jim. Nobody will care for your property like EVE. Her energy is insane, her attitude is "will do". I am writing this review not even owning a property anymore in Maggie Valley as of 2 weeks ago. I can easily come on here and crap talk or complain if she gave poor service, but that WAS never the case. I hope she is successful and she should be the 1st option in Maggie Valley if you want peace of mind. read more

They mange the cabin next to us. We let them know some leaves needed to be cleaned up to keep our spring flowing. 1 day later it was cleaned up and our spring back up was resolved. Thank you for being awesome! read more

If I could leave Zero or even net negative stars for The Cabin Fairy, owners Eve and Jim B., I absolutely would as I was sold a dream but delivered a veritable nightmare. The initial consultation went well. I was excited to breath new life into my existing rental property 'The Copper Lady Cottage' after the previous management company dissolved. Eve talked quite a bit about 'lifting' the property for maximum ROI with some changes (securing matching linens, re-negotiating the existing furniture to improve flow, leaning into the Copper Lady theme with decor, etc). The $8500 proposal also included a new hot tub control panel and tidying up and fixing the landscaping where Hurricane Helene had washed everything out via the rapid swelling of the Jonathan Creek. I worked very hard to remove everything that was legacy from the previous management company (excess linens, decor, and furniture) in order to make it easy for Eve to work her so-called magic and signed the contract. I sent the requested $4000 deposit and Eve and her crew pulled up to my rental on 2/15 and literally STRIPPED my rental of everything I had left in the house for potential inclusion in the design...televisions, home decor, lamps, linens in the owner's closet....all of it being loaded indiscriminately into people's cars like a free-for-all. I didn't see all of this activity until the next day when I reviewed my Ring Camera footage and perplexed, I sent Eve a text asking her what was going on with all of the bags. Instead of communicating with me, she had her people come back and shove most of what they took back inside my place and left the keys unsecured in a mailbox next door. She then sent me a text message indicating she quit because I didn't 'trust her'. I tried to further communicate but she then stonewalled me and has refused to refund my deposit money. OWNER BEWARE: The Cabin Fairy expects BLIND TRUST , will STRIP your property, and will just QUIT if you question ANYTHING. I had to take them to civil court to recoup my losses. After pleading my case and providing my evidence, I was awarded a summary judgement, accordingly. read more

Excellent style and design for our short-term rental cabin! We can't thank The Cabin Fairy team enough! read more

The Cabin Fairy - Eve definitely nailed the style and design of our new fire table! It's definitely helped elevate our short-term rental property. - Interior Design Near Me

The Cabin Fairy is exactly what we were looking for to add that "something special" to our property! Eve's experience, skills, and attention to detail has helped us tremendously! She's an excellent communicator and is always there for us! I highly recommend you chat with her and see for yourself the value she brings!! We couldn't be happier with our decision to partner with her! read more

The Cabin Fairy treats my account as if it were their only account. Eve is constantly looking for ways to improve the appearance and marketability of my cabin. She is prompt, attentive, and responsible. read more

Eve has done a truly spectacular job with every single aspect of managing my home in Maggie valley. She's immediately responsive to me and to guests, does a fabulous job with upkeep and is super detail-oriented. Highly highly recommend! read more