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    Remy Hair Art

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

    Remy Hair Art Photos

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    7 years ago

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    Clouds Beauty and Male Grooming - Nails Extensions, Acylic, Shellac, Calgel, Jessica

    Clouds Beauty and Male Grooming

    2.5(2 reviews)
    1.9 mi
    £

    I had a gift voucher given to me by my other half for a back and head massage and a hot towel…read moreshave. The staff were lovely, service fantastic (Claudette put a *lot* of effort into sorting my shoulders out, for which I'm very grateful) and the shave was a pleasant experience. I've booked in to go again next month. The massage room was very warm (unlike others I've been to) which was very welcome. What's good: loads of deals, check facebook, groupon and other places. Considerations: there's only one hairdresser, so appointments are essential.

    Absolutely disgusting customer service. My partner phoned up on 3/2/19 and was advised by a member…read moreof staff that there were appointments for Cal Gel nail extensions available on 11/2/19 so booked a Groupon Voucher. She was told she would be phoned back by the specialist on 4/2/19 to book in the appointment. No call was received and the phones were already off when she tried calling at 6.45/50pm on 4/2/19. She was finally able to get through on 5/2/19 (today) - still hadn't received a call back, forgotten about, and the lady that was supposed to do the Cal Gel appointments answered. She was very abrupt saying that there was no appointments and she wasn't working that day. Rather than trying to resolve the issue she was patronising and obnoxious to the point where my partner felt upset and was hung up on after calling her rude. I myself then phoned back to try and resolve the issue and the lady explained that she was off because she had only just found out on the day that her Mum was extremely ill and had to go to London that day. (Sorry to seem cynical, but it seems strange to me that she was suddenly ill and the lady could only travel to see her the following Monday, rather than driving down immediately). She was getting increasingly aggressive and did not provide any solution to the problem other than 'the vouchers lasts 4 months' which unfortunately wasn't helpful in the slightest as we travel to New York next week (the whole point of the appointment). The lady was unable to grasp that my partner had rang in advance before buying the voucher to check that there was appointments available in over a week's time! We are taking it up with Groupon to try and reclaim the money but I would advise that anyone who is looking forward to having their nails done avoids this place like the plague after our experience dealing with them. We are reasonable people and would have tried to come up with a solution - the least that could have been done is offered a refund in my opinion, however after the lady shouted at me, wouldn't let me finish my sentence and hung up the phone, I have taken to Google amongst other platforms to leave a review at this frankly appalling customer service that we have received. To add insult to injury, there wasn't the option to give them a 0 star rating, so an extremely generous 1 star will have to suffice. Disgusting.

    Photos
    Clouds Beauty and Male Grooming - Pedicure

    Pedicure

    Clouds Beauty and Male Grooming
    Clouds Beauty and Male Grooming - A recently refurbished reception area

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    A recently refurbished reception area

    Aruba Beauty - Treatment room

    Aruba Beauty

    4.7(3 reviews)
    2.1 mi
    £

    I booked a pamper package here, using a KGB deal…read more Aruba Beauty have been at this site for 10 years, but i had no idea they existed as they are above the tanning centre, so you have to walk in past the tanning cubicles, then you'll see the stairs to their salon. I assumed the treatment rooms would be quite small however i was pleasantly surprised to find that they were a very decent size! My therapist Hannah, was lovely and immediately made me feel relaxed and comfortable. I had a back neck and shoulder massage, which was amazing, i could really feel the difference....it did get quite painful at one point as i had ALOT of knots in my shoulders but she got them all out and my back felt so much looser afterwards, so she did a brilliant job! Next i had a facial which made my skin feel really fresh and soft and. I was very impressed that Hannah was very knowledgeable, i assumed i had a few whiteheads on my face, she told me straight away its Milia and its very common and how to get rid of them. Lastly i had a manicure and polish, they use OPI polish and there was a good selection of colors available, so its almost been a week now and only minor chips on the tips of a few nails. Hannah told me to take my car keys out before she put the polish on, after the polish was applied she passed me my keys and put my bag on my shoulder for me so that my nails wouldn't get ruined, which was very sweet of her. All in all it was a fabulous experience, and I've found my new local masseuse. Can't find any fault, or negative things to say , so five stars it is!

    Hannah is the complete professional. The room was quickly transformed into a massage room for me…read morewhen I turned up and although the treatment went a lot quicker than I was expecting it to I wasn't short-changed on my time at all. She is chatty and friendly and good at what she does. My only niggle was that the room was quite cold... and when you're having to remove layers of clothes and lie on a bed with just a blanket over, raising the room temperature is a must! The heater in the room didn't cut the mustard unfortunately. Still, I pointed this out and was compensated with extra blankets which took the bite off, but the building and the sub-zero temperatures outside was the main cause of the problem. Happy to recommend this place to others in the area and, like the other reviewer said, you have to go into the tanning place and up the stairs to get to this. But call to make an appointment and the rest is a breeze.

    Photos
    Aruba Beauty - Other side of the treatment room

    Other side of the treatment room

    Aruba Beauty - Nail bar

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    Nail bar

    Remy Hair Art - hair - Updated July 2026

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