An extremely disorganized and unprofessional practice. Twice, we made an appointment and came to the office. Both times, the therapist NEVER SHOWED UP. And both times, there was no receptionist, so we had to hunt for someone else in the office for help. Each time, there was only one person there, who of course had no knowledge of our appointment, or what to do. To boot, the therapist didn't call us after the last debacle. Unless you crave frustration and fruitless efforts, plus wasting gas, don't even bother with this place. read more

I'm deeply concerned about the recent experience my daughter and I had at Renew Hope and Healing Clinic. As a parent who has consistently supported her care and brought her to appointments, I was extremely disappointed by the way recent decisions were made--particularly the move to have her homeschooled without proper consultation. Since that decision and a related complaint, her condition has regressed, and she has withdrawn from therapy altogether. This is heartbreaking to witness and raises serious concerns about the clinic's priorities. It appears that liability concerns were placed above the well-being and mental health of a young person, which is, in my view, completely inappropriate. Families should be included in significant decisions affecting a child's care, and at the very least, there should be open dialogue. That was not the case here. While I do not blame any one individual, the overall approach felt dismissive, poorly managed, and ultimately harmful. I've requested to escalate my concerns formally and hope the clinic leadership reflects on how such situations are handled in the future. Mental health support should be rooted in collaboration and compassion--not exclusion and defensiveness read more

Excellent choice of mental health therapist! Great locations, and quick scheduling. Definitely worth calling. read more

I just saw the only other review that was left 8 months ago and now my experience makes more sense. Long story short this practice has ghosted me on and off for the past year. I have had to use several forms of communication to get an appointment and have only been successful a couple times all year. I am not sure if it's the practice or the specific provider's, but I want to say both because both have not responded to my requests for an appointment.​ I was referred to a therapist here after a few others outside the practice were full or didn't take my insurance. My ob wanted me to talk to someone before I had my second child because I experienced postpartum psychosis with my first. I was initially given an appointment with the provider I was referred to who specializes in PPA and PPP and PPD. But then they called back to tell me that provider wasn't accepting new patients. They assigned me to another therapist and I did a virtual visit a month before my due date. It was too easy to pretend everything was fine from a screen. We met one more time before I had my son. Then we had a video visit while I was in the hospital after giving birth. She said she would touch base with me the following week to see how I felt. I didn't hear from her for over 6 months. I have anxiety and the postpartum period didn't help. I thought it was a test. Or she didn't like me and fired me as a client or something. Meanwhile I got my son in to another provider at the same practice. I had called the office to request to see my therapist and they said they'd pass her the message. Nothing. I mentioned it to my son's therapist and she said she'd say something to the therapist. Nothing. I finally called the office back and the secretary said she would definitely make sure she got the message. Then called back and asked if I needed to make an appointment or talk to the therapist. I said appointment, I guess. Then she's like "oh, ok, I can just do that for you" . I went to the appointment and my therapist was very nice but didn't even address the fact that it had been over 6 months since I had the baby and we spoke. It was our first (and only) in-person visit. Therapist was nice, but I wasn't comfortable opening up after she ghosted me for that long without a comment. I think I did one more virtual session with her. And again she said we could schedule something in a week or two. Another two or three months went by and nothing. I reached out to the practice itself and requested to meet with my therapist or any therapist that can discuss my issues and what the road to intervention looks like and I haven't heard back in two months. I found my therapist's direct number finally (somehow it didn't get saved in my phone) and reached out to schedule an appointment. That was two weeks ago and I haven't had any response. My son's therapist was great (mostly). Although now she cancelled the last appointment because she was sick and has yet to reach out to reschedule. Now after reading the other reviewer's comment about insurance, I wonder if that's why they're ghosting me too. No matter the reason, this is not a good way to treat people seeking mental health help. I'm not sure what's happening at VCP but I can tell you my experience has negatively impacted my mental health more than it has helped. I hope they see this review and do some assessing of how they can improve as a practice. read more

VCP is providing false advertising to hire people. Once you are hired there are hidden fees that were never shared; cost of platform, credit card fees, claim fees, etc. These were never shared. The on-boarding process took months, when it was told that it would only take 30 days. Their invoices for their services billed to therapists are not detailed. There were several messages from clients that I never received, which could become a legal issue. The walls are paper thin so the session can be heard in the next office. There is no one there to receive the mail and provide supervision of the waiting room. There were clients going in confidential areas. I had to hire an attorney to get my records and funds that I didn't receive. I also received a letter from the insurance company reporting that a check that was sent for reimbursement was never cashed. After several months of leaving, my name was still listed as a provider. VCP doesn't have the staff to support the therapist and client needs. A client of mine recently attempted to get counseling for a family member. She did not get a call back within 24 hours and kept calling, needing to leave messages because no one answered the phone, only to find after a week there was not a therapist available to meet the needs of the person seeking help. read more