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    Renewal by Andersen

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Renewal by Andersen

    Window installation

    Window replacement

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    Window World of Wichita

    Window World of Wichita

    5.0
    (2 reviews)

    I used these guys about 4-5 years ago and replaced all the wood windows in my house. I got quotes…read morefrom 2 other places.....one was double and the other was triple......so I went with window world. Windows had to be ordered, but were ready on the quoted time, installers were great......on time, clean, professional and efficient. I was a little concerned about the quality with the price difference, but all this time later, the windows still look brand new and I'm saving just over 15% on my utilities. Now......the part that blew me away.....We are looking to sell our home and need to button up a couple things before we do. There is a sheet metal wrap that covers the frame of the window and connects to my siding to keep everything water tight......its white in color.....well, the paint on it started peeling. My realtor said that it could have been from a hail stone hitting it and cracking the paint (again NOT THE WINDOW).......so I called Window World to see if they could get someone out to re-wrap the window. They said "we appreciate your business and have been a good customer, we are going to come out and re-wrap it FREE OF CHARGE". I was shocked. This was not something that was their fault, but chose to take care of me regardless. Now, when I need work done, there is no reason to get pricing anywhere else.......I don't care if they are cheaper, or more expensive, this is where I am going to choose to spend my money. Thank you Window World!

    From my first meeting with Carrie in the store, the sales rep who came by my house, and the install…read morecrew, everyone was very friendly and knowledgeable about all my questions. Kyle and his crew were very friendly, professional, and very meticulous when installing the windows. Not so much as a speck of dust was left behind when they were finished. He made a point to show us how to operate the windows and the features they had. I knew they would be good windows, but I didn't imagine just how nice they would look after they were installed.

    Star Lumber

    Star Lumber

    2.3
    (20 reviews)

    Although the installation teams have been wonderful, the whole process working with Star Lumber has…read moreleft a bad taste in my mouth. My husband and I have been working to get our basement finished in preparation for our new baby. Since Star Lumber did our upstairs (prior to us moving in) we figured we would use them again for continuity's sake. The quality, look, and feel of everything is high quality. However, working with them has been extremely trying. To start off, if you do a renovation, you have to go to 4 different departments to pick out everything. The departments do not communicate with one another at all and you end up telling everyone the same thing over and over again. This also causes problems with coordinating and facilitating installation. We ordered everything in January, but weren't finished with regular installation things until April. The only reason we got done as fast as we did was my semi-weekly phone call asking them how things were progressing and when we could proceed with installation. They were very unresponsive which felt unprofessional and made it hard to get the ball rolling. Although we asked for phone calls prior to people showing up (ie the 30 minute call ahead before the appointment), we had to ask for those calls many times and even still didn't get any communication. One day the countertop team came to install the countertops (not the day they were scheduled) and we were trying to run home from work and missed them. They did our carpet and doors, but the doors don't fit post carpet, even though they did the measuring of the doors and trim and everything.

    Rating is purely for the staff on the floor, this time the "door department" or whatever…read more (Installers used thru Star have been excellent on past projects). This time we were shopping for a door. Apparently, this is too much to ask for as employees scattered like roaches to hide when we were obviously looking for assistance. One employee was obviously inebriated, or still loaded from the night before, or just permanently stupid. Made two trips back and forth and it was somewhat hilarious and mildly infuriating watching the C-level acting job these sorry, pathetic employees did pretending to be busy. I ended up going elsewhere to a business that doesn't have employees that part like the Red Sea on the chance a customer will ask a question or make a purchase. My bad, Star, it won't happen again. * STAR is questioning the validity of this review, and is doing far more work with regards to this review than my in-store visit. So I will double down with more detail. It was the week of Thanksgiving, Monday or Tuesday. 1pm or so. The first employee saw me come in and was fixated on a spot on the wall. I then proceeded down the main aisle and saw an employee discussing something with a customer. Okay, he's busy, no problem. Older guy. Then I saw is conversation was with another employee. Once I passed by them they broke up and went to hide (assuming). An older, middle aged, somewhat haggard woman was next as she scurried from her desk quickly to go look closely at one of the display doors until I was safely out of range. I had the business card of a person (I've long since thrown it away, don't remember the name) that my wife dealt with the prior week - after going thru this same, tired routine of trying to lasso an employee a week or two before. Finally, I headed back towards the front and asked the a) hung over b) still drunk or c) stupid guy if So and So was working. He was now fixated on something out the front window, 180 degrees away from me. "He's at lunch" and then "Sometimes he comes back on time". That was it. Done. Why ask anything else or even try at that point.

    Renewal by Andersen - windowsinstallation - Updated June 2026

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