I have been a patient for yers. The office is busy and that reveals that they are good!. The…read moreillnesses are serious and the treatment uncomfortable but the doctors and staff make the experience toleralbe.

The nurses and office staff are so caring and attentive to all your needs. Dr. Kong is the best, a…read morestraight shooter who really listens to your concerns and answers truthfully. Gracie, who runs the whole shebang, is on top of returning calls promptly and cheerfully! I can't recommend them highly enough.

Love Dr Traci Williams but PRIMARY MEDICAL is UP CHARGING us for our yearly wellness physicals…read more(fully covered by Aetna Medicare PPO) AND included charges for an additional office visit. Billing dept mgr and scribe says my spouse has low back pain. He takes an occasional Advil after riding over 40 miles on his bicycle and up in the mountains at 76 yr old. Dr Williams asked me if I took calcium/D3. I have NEVER been D3 deficient and started taking calcium with D3 in it in when 50 years old as Dexa scan said a bit of osteopenia which has changed little in 25 years. We simply answered Dr Williams questions and I asked her to check my husband's hearing. The scribe and Billing Mgr will write in anything they can (true or not) to charge you extra! It was all routine exam, eyes, ear, throat heart, lung, and breast exam for me. No internal exams. We will be changing doctors asap and refuse to pay extra fees for routine exams and to answer questions. We are healthy, exercise, eat right, and NOT overweight. We reported them to Aetna FRAUD dept! I notified Dr Williams. She will be retiring in 2 years she told me. AVOID THIS GROUP with offices located in Ventura and Oxnard. This is the first time they started UPCHARGING despite going there for several years for our physicals/wellness visit!

The one on Garden street is terrible (no listing on yelp). If your doctor sends out a prior…read moreauthorization for medications to your insurance, just accept the fact that they never will, nor will you get any type of update on it even if you call and they say they "will". Unacceptable. Doctors aren't really helpful either. Minimal care. Back medical assistants are great tho, they're more helpful.

Dr. Gonzalez is the best doctor, she explains test results, new treatments and answers all…read morequestions thoroughly . She really looks out for her patients and is extremely knowledgeable and helpful. I highly recommend her, she is the only medical doctor I see that takes the time to listen to you, she is very knowledgeable about everything hormone related. I've seen her for years and she has always been responsive to my concerns and helped me function at my best.

CARE? Not at this office. I waited 90 min to see Dr. the staff was gone it was 6:30pm. Then, I was…read more'let go' as a patient after 1st visit "Your ins. won't pay". Asked to pay cash (I was so ill). "NO" they said. In the middle of medication shift, I was so sick. I received a bill after my INSURANCE DID PAY stating I was "PAT DUE" (can't spell either) as if they had actually sent me a a1st bill. I appreciate professionals who do their own thing... she does. But I would not say this business is PROFESSIONAL by any means. I suggest going to someone who cares.

Didn't have the best experience. First, when I walked in the receptionist wasn't the most…read moreprofessional. She just put down paperwork on the counter and left ? The practicing nurse was super nice and professional & the male nurse/ doctor that saw me for a few minutes since my doctor was running late, was great and seemed way more interested in what I was feeling. However, when doctor G came in, she dismissed what I came in for almost immediately, didn't ask me if I was experiencing any other symptoms or ask any follow up questions about my pain and overall just made me feel so uncomfortable and dismissed. When I said no to the medication she wanted to give me, she asked "so what do you want then?" Which to me seems very unprofessional or as if she was insinuating I wanted stronger drugs. I will be calling my insurance to get my primary care doctor switched.

I had a very disappointing experience at this doctor's office & unfortunately this is not the 1st…read moretime. From the moment I arrived, the staff and doctor were unprofessional and dismissive. The doctor made me feel like I was just another thing to mark of their checklist, rather than listened to or cared for. She entered the room by asking "So, what are you here for?" no warm welcome at all! Instead of reading my test results back to me & explaining them she recommended I join a workout class. I left the appointment feeling like I wasted my time, without receiving any real medical guidance or support. Healthcare should be compassionate and professional, but unfortunately, this office provided neither. I would not recommend this place to anyone looking for respectful and attentive medical care.

I have been with Dignity Health in Camarillo, California, for years. When doctors move to different…read morelocations, it can be a bit scary. Then l saw Bindhu Nair, NP and l was sold. It is well worth the drive for me to see her. She is WONDERFUL! She has been on top of my medical care for years now. I have total confidence in her medical knowledge and guidance.

Since I was due for an annual physical, I consulted with my insurance on which providers were…read moreconsidered in-network so that I can schedule an appointment. I called several offices, in which 2 didn't have openings for months on out and or their receptionists just did not have good customer service. When I called to make an appointment with Identity Medical Group, I felt comfortable and the appointment date was within a month, so I decided to move forward and book the new patient exam. Dr. Robert (Bob) Dodge's office is located in the 5-story building across the street from Community Memorial Hospital in mid-town Ventura. There is a 3 story parking structure below the building that offers free parking. Dr. Dodge's office is located in unit 502. There's 2 doors then enter into the same building. So here we are on the day of my new patient exam, 2/29/15 @1000. I arrive at 0950 and sign onto a sheet. At the front desk sat, Rosie-one of the receptionist who didn't seem warm and welcoming. After about 10 minutes Nicole, registered me into the system and collected my co-pay. Within 5 minutes I was called back by Hannah, who I'm assuming is the MA, proceeded in taking my temp, weight and vitals-she also performed pre-appt questions to get a better gage for my visit. She then walked me to the exam room where I waited another 5-10 minutes for Dr. Dodge. My first impression of Dr. Dodge is that he is very warm-welcoming. He has great energy and displays true passionate, concern about your care. He actively listens as you voice your concerns and reiterates back to you. I like that he was consistent in asking if I had any questions, to make sure I understood his recommendations. The overall physical/assessment appointment was about 30 minutes, and then I was done. I would recommend Dr. Dodge to anyone looking for a new primary care physician. I'm happy to have finally found a primary care physician that actually cares and who is quite knowledgeable.

New insurance...new doctor. Sounds like fun, huh?…read more For a couple years I have been going to the Airport Urgent Care in Oxnard and had mixed experiences. When I got my new insurance I had to choose a new doctor and Dr. Alcocer with the Spanish Hills Medical group was recommended by my wife's doctor. I was a little worried when I called in mid January to make an appointment and they had to schedule me in mid February. They explained later on that one of the doctors in the group had just retired and that the other doctors had to make up for all those extra patients. They gave me a call the day before to confirm my appointment and told me to come in a few minutes early to fill out paperwork. I arrived 15 minutes early, filled out a stack of paperwork and then waited to be called. They called me in about 5 minutes later. Woah. 5 minutes...that's awesome. I had an awesome nurse who took all my vitals and got me ready for my appointment and then about 5 minutes later I was visited by Dr. Alcocer. He had an amazing demeanor. He seemed like he was not in a rush at all...he acted like he wanted to know everything about me and what he could do to help me with my regular issues like my asthma. He gave me all the prescriptions that I needed with 6 months of refills so I didn't have to worry about waiting for my pharmacy to call in for authorization. That was such a relief from my previous doctor. All in all the whole appointment took maybe 20 minutes, 30 minutes tops. I was completely impressed with the whole experience and I look forward to having the Spanish Hills Medical Group and Dr. Alcocer on my side when it comes to my health. :0)

I recently called to schedule an in-person appt and was told Dr. Neira could not see me because I…read moream not vaccinated against Covid. Are you kidding me??! What kind of medical professional would decline services to a patient for not being vaccinated? Dr. Neira is a great doctor but unfortunately, I had to switch to another clinic where they are willing to see me in person. This is just ridiculous and inhumane.

My whole family likes Dr. Dickey. She is friendly and does not rush through your appointment. She…read morewill cover all the issues you are having (illness, pain etc.) I did knock off one star because of how busy the office is, but I know from experience that all good doctors are busy.

She stated to me that she needed to be in the LOOP? She wanted all my medical records from all my…read moreDoc's. That was a red flag for me.

I've had an overall disappointing experience with this practice, and unfortunately I can't…read morerecommend them. The midwives themselves have been great. They are kind, knowledgeable, and supportive, but the front office and administrative side has been consistently frustrating. The administrative staff is disorganized and unprofessional. They frequently mix up appointment times, give conflicting information, and make even simple tasks feel unnecessarily difficult. They don't use email or an online portal to send updates, test results, or appointment confirmations, which makes it almost impossible to keep track of anything. Everything has to be done by phone, and the communication is often curt or dismissive. Another major frustration is that any time I need bloodwork, I have to schedule a completely separate appointment with a third-party lab instead of being able to do it in-office. This makes routine prenatal care far more inconvenient than it needs to be. I really wanted to have a good experience here, especially since the clinical care from the midwives has been positive, but the front-office management has caused so much stress and confusion that I'm choosing to switch practices. I hope they improve their administrative processes and communication in the future.

The doctor is amazing! I had a great experience. He was very knowledgeable, caring and made me…read morefeel extremely comfortable. His staff is very professional. I plan on coming here annually for as long as I live in the area.