Great selection of cars (if you search on Kayak.com, it shows they have the largest fleet. That's…read morewhy I came here). Rachel and Julian are super friendly and accommodating. They named the price I saw advertised online without me having to haggle! According to local legend, they are the only ones who wait for late flights on confirmed rentals - unlike the others who leave you hanging and forced to take a cab or the bus :( My Toyota Highlander was clean and well maintained.

WARNING ABOUT THIS LOCATION -- READ BEFORE RENTING…read more I rented a car from Thrifty/Dollar at Eagle County Airport and was wrongfully hit with a $150 "odor removal fee" despite returning the vehicle early, clean, and with a full tank. I do NOT smoke and there was absolutely no odor in that car. What made this worse was the way staff handled it: * Katrina (licensee rep) yelled at me on the phone, cut me off repeatedly, and was extremely disrespectful. * Rachel (General Manager) did nothing to help or correct the situation. * Tyler (Cleaning Manager) was listed as part of the decision to falsely claim an odor. Hertz corporate later reviewed the case and confirmed the location was wrong -- saying the franchise "strongly disapproved of the odor removal fee" and apologizing for the behavior I experienced. But because this location is independently owned, they refused to refund me even though corporate agreed the charge was inappropriate. I've had to file a BBB complaint, an Attorney General complaint, and a bank dispute because of this location's unethical behavior. If you value your time, your money, and basic respect -- avoid this rental office.

Emerald member. Had a reservation for over a month. Upon arrival I was told they were oversold and…read moredo not have vehicles the capacity I require/reserved. He mentioned they could trade cars with Avis, and even though Avis had availability, National was unwilling to cover the rate difference. I'm now paying more than $600 over my reserved rate! Want a credit. ** UPDATE ** - National offered no credit or accommodation. Terrible Service! https://www.reddit.com/r/seinfeld/s/98rnD2Fn1T

This was the only rental car agency that still had vehicles when we were on our third day of…read morecancelled flights. The manager is super friendly and the rental process was easy and seamless. We had no issues upon returning our car to Denver airport.

Our recent experience with Budget overall was awful. After multiple phone calls to the 800 number…read moreto explain that we had a weather situation (I-70 road closure with a fatality) that would not allow us to return our car on time, we were told the only way to request an extension w/o a charge was to call the desk where we would return the car. That was a joke. Dagmar told us they had no control over the weather and we would be charged for another full day. She acted as though it was a bother to answer the phone. We have rented w/budget many times in the past, but no more. A total lack of customer service from the moment we picked up the car.

I spoke to Jordan in this office. We told him that we needed a new carseat because ours did not go…read moreinto our car. We were told that we were bring picky. We asked if we could get a new car that would fit with the carseat and Jordan told us that he could not guaranty a car and that we were "obviously trying to set him up" he was one of the rudest representatives I have ever spoke to. I would avoid this location if at all possible and I would even avoid budget all together. Hopefully they can hire good and helpful representatives because right now if they are anything like Jordan then they are horrible!!!

ABSOLUTE WORST EXPERIENCE. BE AWARE: When you book online and it says UNLIMITED mileage. Its really…read moreNOT. You apparently have to click on terms and conditions to find that there are restricted states that you CANNOT drive to. Who does that after its already said UNLIMITED MILEAGE????? Every other car rental company that you rent from, when it says Unlimited Mileage...its ACTUALLY UNLIMITED. Mind you my reservation pick up was 2 hours form the time they called me to tell me this, right before I leave for a family trip for THANKSGIVING. So now I'm scrambling at work trying to find another mode of transportation to see my family. I guess you get what you pay for. BEWARE... I will absolutely NEVER rent from them ever again and I encourage all of you to check before you rent from a crap rated car rental company

Great rental experience!…read more Rented a car from them to just drive to Vail condos and back. The rate was great and the car was clean & functioned well. The staff was super nice and called me the day before to confirm my rental and give me instructions how to find their office, which was great! Will definitely rent from them again and would recommend them to others. Happy travels!

Gouge gouge gouge gouge gouge gouge gouge! Flights were cancelled today and when we booked online…read moreat $60 a day rate one way the rep delayed our booking by Walking away from the booth in the middle of our transaction! When another attendant came to finish the transaction the price jumped to $500! And I heard some customers say they were quoted $1,000!!!! They did not honor our online rate! Shame on you! Unscrupulous business practices taking advantage of consumers. Shame on you shame on you shame on you shame on you shame on you! Shame on you! Shame on you! $&@% &&$!!!!

Recently rented with Hertz, as a Gold Member. Picked up at the Denver Airport and drove to Aspen,…read morehad the car a total of less then 5 hours. Easy trip and drop off until the day after, I received my final receipt and saw a $199.02 "Smoking Clean Fee". This came as a shock since I don't smoke cigarettes, weed or any other substance. After contacting Hertz direct line, I was told that I'd need to speak to the actual location. With no answer to the phone, I went to the location to dispute in person. I spoke with Joe and Ashley. They brought the car up and claimed it "smelled strongly of weed." I didn't smell anything, but even at that, "smell" isn't legally something a cop can convict or prosecute on, so the fact that Hertz is using that as a valid claim to add a charge more than my rental is truly a treat. They then claimed there were photos of ash. I've attached the photos Hertz claims are these "ashes" and charges to this review. I KNOW I didn't smoke in that car and I KNOW I'll never be renting from Hertz again. I followed up with a complaint to the BBB, but renters beware. With "smell", it's their word against yours. Thankful that my Credit Card Company is able to mediate this transaction and get me my funds back, but disappointing that Hertz as a company, and at the Aspen location, find fulfillment in fraudulent charges toward customers.

worst experience ever. i rented through uber. do not rent for uber!! i was stranded with a dead…read morebattery and had to tow it at my own expense in the mountains. then while charging the car to take back to rental agency, 50 miles away, to fix there own fuck up with billing they reposessed it while charging with my wallent inside. no wonder their stock price went from $35 in 2022 to $2 in july of 2026. i look forward to you company's demise.

Putting the crucial information at the top:…read more FOR ANY NEW MOUNTAIN DRIVERS: BRAKE SHUDDERING WHILE DRIVING DOWNHILL IS NOT "NORMAL." I'm legitimately worried that someone is going to get in an accident on steep terrain out here because this company is telling drivers to ignore deadly mechanical problems. -- -- -- I rented a car from their affiliated location (Thrifty/Budget) at Denver International Airport. While driving down from the Eisenhower Tunnel and Vail Pass, the car started to malfunction; it started shuddering and wobbling while braking at high speeds. I'm an experienced mountain driver who doesn't abuse their brakes on inclines (I downshift), and this worried me, because such shaking indicates brake wear that makes the car unsafe to drive. The car also shook A LOT on small bumps, which led me to believe the vehicle's rotors had warped so badly that the car's suspension was now affected. We got to our destination and I called to see if I could get a replacement car, because this Gypsum location was the closest to us. The customer service rep was indignant and said, to my horror, that "it's normal for cars to have that problem coming down the pass." I insisted that it's not, and she gave in and said she could get us a different vehicle. When I arrived the next day to change out the car -- which was technically drivable, but felt sketchy -- the counter attendant had the same response. "It's normal for cars to shudder like that going down the pass." Then, appallingly, she tried to insist that I FILL THE CAR WITH GAS or I'd be charged the full amount ($10.99 per gallon). To say I was gobsmacked!!! I traveled more than an hour out of my way, on my vacation, in an unsafe car to return it to the location FOR THEIR CONVENIENCE, and they tried to tell me to go to Costco to refill the gas tank, wasting even more of my time. The level of entitlement and rudeness I faced from the women at this agency was honestly shocking. I've never had such a negative customer service interaction. I've lived in and around CO for the better part of 25 years, having only recently moved away. I've also maintained my own brake pads and rotors, and have also NEVER had my car shudder and wobble while braking downhill. I understand that inexperienced mountain drivers probably wear out these cars faster than they would otherwise. In that case, sucks to be Hertz, but they need to increase rental cost to make up for increased maintenance -- NOT INSIST ON CUSTOMERS KEEPING UNSAFE CARS. -- -- -- Thrifty/Dollar out of DIA is affiliated with this Hertz. I will NEVER be renting from any of these companies again. Either the corporate office is directing their field agencies to keep poorly maintained cars in circulation, or this office has gone rogue because they don't want to deal with customer complaints. Either way, someone's going to end up dead because of this "shuddering brakes are normal" narrative, and it won't be me or my family. Please also don't let it be you.

We had rented with our regular car company, National, and our flight got in late and they were…read moregone. We got to the terminal an Sixt was still there so we rented from them... in the snow... late night. They tried to upsell us on cars for like 20 minutes but the gate agent was nice. We went to our car in the dark parking lot, in the snow, and the car looked fine. We drove the car once or twice over the week and did not have any accidents. We returned the car before they opened and parked it in a lot where they said and we never saw a person. 6 weeks later we got a message that we had damaged the wheel to the tune of $600. We did not damage the car, they will not tell us that they have repaired it and now they want to send it to collections because they seem to just do this. They have no proof we damaged the car but really we do not have any proof we did not because their parking lot is a snow covered mess! It's just fraud and they know for $600 we will probably just pay it and they will get away with it. Do not rent from this company. Once you google it you see that they do this all the time. I rent from National 3 times a month and have NEVER had any issue but as you can see from a quick Google this is standard practice for Sixt. Do not rent from this company!

I came here to write a review and I'm not suprised this place has so many 5 start reviews, the…read morecustomer service spot on, amazing! We rented a X5 in Denver airport that had malfunction AC. After a brutal 48 hours of non responsive phone customer service Gosia helped us and with less than 5 minutes we were out with a brand new X5, Keep on the good work (: not sure why the reviews on yelp are way worst than google... I reside with the googlers on this one, 5 stars!

Beware of renting from this location. The agent was not there when I returned the car, so I dropped…read morethe keys in the box and went on my way. It didn't occur to me to take pictures of the car, as there had been no issues. The next day, the agent called and asked when the car had been in a hail storm. I told him it hadn't and he said he had pictures of hail damage. Since he wasn't there when I dropped the car off, it's his word against mine. Five weeks later, the Damage Unit called me and sent me a bill for $1600+ for damages. This is an outright lie and a scam. I have reported this to the BBB and am disputing the claim.

Caleb drove to my house on a snowy Sunday to switch out my rental truck to a BMW once I realized I…read morewas not comfortable driving a truck around (1st timer) Great customer service and communication. Thanks Caleb!

Adventure and beauty at the same time! My wife and I had such a great time on the guided tour we…read morebooked a self-guided tour twice! Julie behind the desk was a treasure, Kevin our tour guide was over-the-top knowledgeable, and Frito the owner was thorough when giving trails he'd recommend we take. Frito also called us post trip to report that we left a nominal item in the jeep and said he'd hold it for us! We thoroughly enjoyed and appreciated them all and would highly recommend. Oh yeah, my wife just reminded me that their greeter (Mumford the cat) was the best. - Brian & Jill

Spectacular is all I can say. Julie was very helpful getting us ready to head out. She provided us…read morea couple of maps and even a recommendation for our 48th anniversary dinner. The Jeep Rubicon we rented was just what we needed to get around. We headed out to Yankee Boy basin on the evening we received the Jeep. Then we headed out in the morning and went up Old Ophir pass on the way to Telluride. Very beautiful! Then after lunch we headed up corkscrew gulch up to Lake Como and Las Animas on down to Silverton. Not for the faint of heart! So much fun!!