I chose them to manage my investment property. They were fairly prompt on setting everything up and got tenants in there fairly quick. They are one of the few companies with a bunch of certs. And that's where it stops. In the advertising, they barely listed it anywhere and only used 1-2 pictures even after I sent additional images. No professional photos were taken. There was a disagreement between us because I wanted to allow dogs and they did not. They were late sending the online sign up instructions, signed lease, and rent increase notification. There was no maintenance or inspections completed during two years. When the year lease was about to end, the company stopped responding to my communications until I sent them a contract termination notification. At the end of the lease/when the tenants moved out/as I'm changing companies, there was duplicate paid maint (2x visit for same issue) and HVAC yearly check. For owners, look at the fees! They are ridiculous and you can't do anything without paying a ton of money. Also, if you live out of state and expect good communication, keep looking. read more

I am about 1 year living in Elpaso and I so stupid that I did not check this place out before I rented from them.Make sure you ask your agent that who do you renting from RENTAL NETWORK is not the place . I tell you why,anything wrong with the house you will have to call or go to the website to reporting the issue (even you come on in to the office) they not gonna fix it ... unless it is emergency even emergency they won't call 24h service you will wait for a day or two. They don't really care that your kids or you can't take a shower ....they never put themselves in renter position and help. They are talking mean and nonsense to you when it happened. My name is HIEU PHAM (915) 838-5749 I live at 6200 CAPROCK (CAPROCK/THUNDERBIRD) First couples of month, I report water leaking under the sink and even sent them pictures of it , no fix. Leaking water in laundry room,no fix. Water come out of the wall in the backyard,no fix. Tree too high very close to electric pole and wire and the roof of the house (sent pictures) no fix I have to call people come to cut it down for my family safety. Toilet seat , the wood is too old and the surface cut my daughter butt ,it bleeds blood,no fix and I have to buy new one. Now about 2 more months to end my lease ,water leaking by the sidewalk by the meter and I don't even know , I call Rental Network at 4 pm(cause I received the note from the water of elpso said that the water use is more then usual) they call their who ever and they said can't come untill tomorrow and the water is shut off by the city cause it flooding the street. I ask Rental Network to call 24h service but they ver did and don't even care about you don't have any water at the time , imagine how you can get shower dishes, restrooms.....(not fix after 24h) it makes worse!!!!! NOW YOU UNDERSTAND WHY THEY GOT 1 STAR REVIEWS. I feel sorry for the HOME OWNERS that trusted RENTAL NETWORK BUT Rental Network did not cares about their properties. ( water leaking under the sink is damaging the cabinets, water leaking in the laundry room damaged the wall and structure and mole .... tree is close to electric pole eazy caught fire tree high hitting the roof is roof damage.....and guest what RENTAL NETWORK don't care.... they sit there bullshit and get pay it not their house and they don't live there see the picture... I have proof of email and pictures, but still Renters and Home Owners are the one get hurts and deal with it. read more

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The people at the main office are RUDE and ARROGANT - try calling in with a question and watch them squirm. They may be friendly at first during lease negotiations, but once you sign the lease, watch how the fangs come out. Renters Beware - get everything in writing. Traps ahead. Traps ahead Traps ahead Traps ahead Traps ahead read more

I wish I would've seen these reviews before renting a home with this company. They are so unprofessional it's not funny. They are rude when you call in for a question, they hang up on you when you start to get upset with their idiocy. I have an agent who refuses to talk to me now cuz I blew up on her for being a complete moron. They will always place you on hold and "talk to their supervisor". I wouldn't recommend this company for anyone. If you do you better have good rental insurance and a lawyer just to get anything done. The landlord is supposed to have insurance but sadly most do not...... AND they wanted me to replace the swamp cooler! We moved in in February and never used it until they finally came an serviced it in June and told us it needed to be replaced! Everyone that works for this company is totally incompetent!! read more

Rental Network - You know you have a bad reputation if you have to put this in your office..... quit being idiots and people will be nice - Property Management Near Me - El Paso, Texas

I never take time to write reviews regarding negative experiences, but my experiences with El Paso Rental Network and specifically Linda Holzer was so incredibly negligent I find I must warn others. We listed our home for rent with El Paso Rental Network with great enthusiasm, but instead experienced the following: 1. contracts between our tenant and us (the estate holders) did not match (different terms of lease). 2. Upon finding mistakes in contracts and reaching out to find a solution, Linda stopped answering our emails. 3. Upon visiting her office, due to no response, no solutions were presented and instead Linda became emotional and cried about her mistakes, without ever offering a way to move forward. 4. After visiting the office, there continued to be no response to emails until we stated we would take legal action. 5. When meeting in good faith to solve the conflict, Linda opted to advocate for the tenant despite us hiring her to be our fiduciary. She often shared how bad she felt for him regarding the situation and explained how tough it was for him. Again, exemplifying she did not take her duties as a fiduciary seriously. We asked her over and over to keep in mind that we were her clients and the tenant was her customer. Her lack of regard for real estate ethics was bewildering and we will definitely take this case to the Texas Real Estate Board. Last, please note the anecdotes mentioned above are just a list of events that occurred. I wrote in an attempt to keep my personal feelings out of it in order to provide the most fair review possible. read more

Very knowledgeable business man but no people skills what so ever. I'm renting my house here in El Paso and this company has to represent you on your behalf. I've had many potential renters turned away just based on the companies rudeness and attitude. Would definitely look for other Property Managers in El Paso. read more

Let's see... I marked one star only because of well... because it is the lowest rating possible. If I could I would give them an upside down penny. Several years ago my family and I were moving here from AZ. I contacted this company and had the unfortunate privilege of speaking to the owner. I informed him that we had four animals and would be requesting a rental property that could accommodate them. His was response was "Well, that is a bit excessive." Needless to say, I didn't bother to continue at that point. Just last month I contacted them to help me find a place for my mother who was moving to El Paso. I left all of my information on their website and was contacted a day later by a woman asking all of the same questions that I had answered online. None the less I answered her questions. I told her about my mother's two dogs and their breeds, and weights. She told me that she would have to contact the owners of the property and she would get back to me that day about whether they would accept them or not. I am guessing the owners said no because as of yet, she has not gotten back to me. This company has the worst customer service I have ever experienced and I would only recommend people who are not serious about renting to contact them. If only to waste their time as they have wasted mine. read more

STAY AWAY!!!!!!!!! If you are military reading this. I say again "STAY WAY!!!!!!". This business is definitely not military friendly they do not give a damn. Linda the owner I don't know who does she think she is but I know what she is. Through our 2 years of renting a house I repaired the yard took good care of the house NO MAJOR DAMAGES. I have a 7 year old daughter that yes did some VERY MINOR damages to here room wall. Myself and my wife clean the house before inspection. When This THING (Linda) came to inspect starting from the front door she tried to put words in my mouth "I thought you said you were going to do touch up paint" that's when I knew already this THING was out to get me. I never said that I was going to do touch up paint ever. This thing goes through the house and takes pictures and goes off on this and that just trying her best to find little things. Our security deposit comes back and we get $400 out of $1250. They charged $500 for TOUCH UP PAINT. And $180 for carpet cleaning which she lied to me during the inspection when she said they charge $80 for carpet cleaning, and I know touch up paint is not worth $500 and charged us with some other petty stuff. We PCS Fort Lewis Washington and Camp Humphrey both duty stations lived off post and never had this type of service and both gave us back full security deposit back. So please if you did finish reading this. Stay away from this place and please be careful who you work with if you are out looking for a place for you and your family. read more

My review of Van Horne Estates Apartments? The office sucks. Plain and simple. They don't know how to do paperwork, lost my forwarding address from when we cleared the apartment, and then tried to say we didn't pay our pet deposits. When I asked them about it, all they could say is "corporate cuts the checks when someone moves out, so they'll add and take away as they see fit." I'll be a name dropper as well, Frank... he's the incompetent employee who lost the paperwork with my forwarding address then tried to recreate it without the address. This isn't the first time they screwed us over either. The first time was between January and March of 2017 they shut the power off to apartment 1708. I lived in 1707, and the power company shut our power off because the meter boxes were labeled wrong. When I called the office about the power boxes being labeled wrong (I was deployed at the time while my spouse was still there, but he's not good at talking and working things out over the phone) they told me I would be charged for the cost of fixing the boxes (re-wiring them from a professional electrician) and that we would be held liable for the differences between the bills backdating to when the meter boxes were placed and that it would be a credit for 1708, if the bills were different in any way. Instead of owning up to their electricians mistakes and taking the difference upon themselves, they tried to hold the person who was renting the apartment liable for every cost of the repair and the differences of the bills between the two apartments. All in all, Frank and the assistant manager who work in the office are extremely incompetent and don't look out for the better interests of their renters in multiple different ways. read more

These are not good people. Do not trust your business to them. Every interaction is antagonistic. They do not maintain the properties in such a way that quality renters would want to stay. I regret my every interaction with them. read more

I called this rental agency about scheduling a showing 4 times, left 2 messages, actually talked to a person and no one ever called me back.

I agree 100% with all of the previous reviews. I am going to report Nat Holzer, his wife Linda, Ana the lazy "Agent", and all staff at Rental Network on 5400 N. Mesa Ste.D/El Paso, TX. 79912 to the Better Business Bureau! This is not about race, religion or politics. My friends and family cannot believe the non professionalism, unskilled, anti social personalities, ill mannered, cold, rude, etc. etc. human beings that work at this establishment. To be in the community and portraying like caring individuals is unbelievable and in fathomable. All of you don't care about us(the community) only the MONEY,MONEY. It is just a job and a PAYCHECK. Right! All of you no more give a DAMN about humanity than the man on the moon. Simply disgusting! How Dare You. I am going to pray for all of you because we have too, but the business should close permanently. With most sincerity Deborah. read more

Although the most recognized and well-known agency in the region, I'm not convinced of RN's absolute commitment to their clients' best-interests/bottom line. I have two properties listed with RN, and always wonder if I'm being fleeced for "fees and costs" every time there is a simple repair/new tenant, etc. Calling the office usually results in frustration on my end, and the feeling that I'm a burden. I do believe the owner is a savvy operator, having been in this enterprise for decades; in his defense, it's ostensibly difficult to find qualified, professional help in the El Paso demographic. RN has my business by default, as there isn't anything better in EP... read more

If i could give negative stars I would. We moved out of our rental in July. Had the place professionally cleaned, however when the lady came to check us out she said "not clean enough" even before walking through the home. They sent us the remainder of our deposit (650 of 2000) saying that there were "holes in the wall", that they had to replace the microwave (which was working perfectly), burnt out bulb, etc. They just lumped all these things together and charged us $750 and refused to give us any more information when we called. The owner Nate was downright rude. This company is very unethical. DO NOT RENT FROM THEM- especially if you are military. I wish I had read all the reviews before renting. Wish Ft Bliss could put them on a list so that new military families to the area are aware of them. read more

Ive rented from this company for 3 years now and have had no problems. I locked myself out of our home and the lady drove in after closing to let us sign out a key. Repairs are quick and rent is pretty low. Plan to renew lease again. read more

I wished I read the reviews before going with them. I didn't find out about the first tenant eviction until they were asking me to remodel 3 weeks after the tenants left. The second tenant was evicted within 6 months and I'm pretty sure the 3rd eviction within a few months was due to the mgmt company not responding to fixing things in a timely matter. They will not inform you unless you specifically ask. I noticed all 3 evictions after seeing court costs on my record. Every time I have talked to the owner Nat, he has been very short with me and never gives you much information. Stay away as a renter and owner. read more

I never want to have any interaction with them. They are so rude. if any problem with the house, they will try to fix but not on time. It depends on their schedule and never compensate any loss from the problem. Unluckily, they handle most of West El paso rental property. If you want to find Rental house in West El Paso, you'd better find out by yourself. You can easily find if you just drive several miles in West Area. or You can use Realtor instead of contacting them. (even you use Realtor, you'd better ask realtor to avoid Rental network's property.) read more

So we rented out a house the beginning of this year. it was such an easy process.. everybody in the front office was very nice, helpful. My only problem, which has to be the biggest problem ever is the house we rented out has F*CKING ROACHES!!! absolutely disgusting. i've had the exterminator come twice.. and he must be putting down water or something because whatever he is spraying is not helping with the problem.. when we moved in, we bombed the house, just in case.. then after we seen more roaches we bombed it again... my husband is an OCD FREAK!! the house is cleaned 24/7 and I mean spotless. I know, whoever rented out this house before we did, had to have had a roach problem.. and i'm sure they reported it.. why couldn't they fix this nasty ass roach problem before renting this house out again.. I see about 5-10 dead roaches a week and it's only in the master bathroom. I love the location, neighborhood etc... but these damn roaches have got to go! it's absolutely disgusting.. I can't take it anymore.. we moved in January 18 and here it is almost beginning of April.. and I cannot wait till we move. read more

1 star is enough said. VERY poor ethics from the owners and it appears it trickles down to the people they hire.

DO NOT RENT WITH THIS COMPANY...... I REPEAT....DO NOT RENT WITH THIS COMPANY. Before I moved out and turned over the keys. I had the house professionally cleaned to include the carpet. I received my security despoit back only to discover that they charged me $100 dollars for carpet cleaning and $185 for yard work. I do not see where these fees and charges are coming from. I made sure the hedges that were there was cut and not overly overgrown. The backyard was just dirt and I made sure that the weeds that was growning back there was removed. When I called asking about the charge for the carpet the lady on the phone was like did you let the lady know you had the carpet cleaned. I said yes and asked her if she needed anything from me. The lady said NO and continued taking pictures. I need to find out where I can report this company especially for the families who are military. They will rip you out of your security deposit and not care. I will report them to the better business bureau because this is not how how a rental company is suppose to treat there tenants. read more

The list of problems I had with this place were insane! My first complaint is the unprofessionalism of the people working here, they won't talk to you on the phone only over email and they only email you back one or two words even after I would put in my email to please call me. I mainly delt with Nat who is completely rude and when I asked him why he was being rude he told me he wasn't... So that can just give you an idea of him. Secondly they never fixed anything I had to hound on them to get anything done, they also didn't inform me a stretch of street behind a brick wall was mine so I got a nasty gram for not keeping it weeded, I then weeded it and they still charged me 50 bucks for gardening when I know for a fact no one came to garden it. I asked for a receipt from their gardener and never received one just a nasty email telling me if I kept my property clean i wouldn't be getting charged. Upon moving out they gave me a 4 page long list of things they wanted clean before we left, I spent a week scrubbing from top to bottom and that place was way cleaner then most people leave their rentals yet during my walk through they looked disgusted and told me they were gonna have to have someone come in and clean. They also needed to repaint because there had been damage to a wall but I had it repaired professionally and they charged me 200 dollars for repairing it and again would never show me a receipt for anything they had done, I didn't even get half of my deposit back. Then when I tried to contact them about it they would not take my calls or email me back. This company is rude and unprofessional and I really recommend you take your business else where! read more

This is the absolute worst place I have ever rented from every!! The people are very very very rude have absolutely no people skills and are extremely unprofessional!! They literally tried to show my place with an hour notice. When I told them that time will not work for me they said "it doesn't matter we will use the key". Then threaten to keep my security deposit. I would not suggest ever renting from this place. This is absolutely not a customer service savvy crew read more

Joanna Guerra -- 1 star I have been with them for two months and everyone was super nice and friendly before I signed the lease, after that, I still havent heard anything about things getting fixed in the house (things that were broken when I moved in) I called, and still after 2 months she had to "call the contractor" to see the status....that's complete BS! I was having legal issues through child support so I was unable to make my rent on time, I informed her that I would pay the rent and I will pay the late fee when I get paid and she told me no that I would have to pay it in full so to wait to pay it and accumulate more late fees. Lol this rental company is a joke. They have no compassion for their renters, they will not work with you what so ever on anything! they just wana throw the contract on you because all they care about is your money. That made no sense to me I am able to pay the rent but I got rejected until 3 more days when I get paid because they want more late fees. F*** this company and their homes, the home is crap. I'm gonna have to fix things on my own it seems like while they're busy sucking all the money out of me. Never again will I rent with this company...My advice.....go wth ANY other property management, they cant be as bad as these people. read more

Beware, this company is horrible, I have my house rented throught them and I can't wait for the contract to expire, they are unprofessional, rude, and every month come up with things wrong in your home so that they can pocket more and more money. This is my first experience having a company managing my property and it is a nightmare. read more

NOT MILITARY FRIENDLY WHAT SO EVER! If I could I would give them NO stars! These people are so damn rude and even laugh on the phone when being rude! Carpets were NEVER cleaned when moving in but sure charged us to get them cleaned prior to moving out (3 rooms for $126). They made us move out at the end of the month when we still had 13 days to stay in El Paso before our next duty station. No compassion for military so heads up whoever rents from these ungrateful and rude f ucks! read more

For the love of God, find another company to do business with. I promise you dealing with these people is going to be a headache, staff is rude and NOT customer friendly oriented. Repairs needed on rental property takes over a week, all request have to be done through email no matter the emergency of the repair (fridge went out and needed replacement asap due to breast milk spoiling). Regudless of how clean/fixed the condition of the property is left in, expect %10 or less of your deposit back when you move out. If you do decide to do business with this company keep a paper trail!!!!! Condition of Property form which you fill out before you move in (put down what wrong with rental so at the end of ur lease you don't get charged) they did not file it so I was charged for previous damages to property. I will STRESS staff is very unprofessional, you will receive attitude, they will roll their eyes, management is of no help as well. Chunky Miss. Piggy looking like butterball with glasses that puts too much makeup on who works the front desk especially is rude and WILL misplace or not properly file paperwork!!! Property was not received in prefect condition but they will charge you as if it was! Read the previous reviews nothing but a pain in the ass when dealing with these people. read more