Best Realtor ever. More than willing to show various homes, in our price range. After my job…read morerelocated us, Jorge helped us rent our home and kept the house in good repair. He even helped us at the courthouse with tax issues. His help has been incalculable.

Reliable Property management company. This company helped me find tenant for my home and did all…read morepaper work that was needed , they also kept up with rent payment and repairs. Highly recommend to anyone that is looking for a property manager.

This property management team has a wide variety of properties available for rent as we were…read morelooking for. There front desk manager Stephanie was amazing very professional professional very courteous very cheerful very helpful. Our realtor Erica was on the spot with everything. Contracts paperwork are all sent to the correct emails very easy to follow read and understand no hitting terms And we were able to do E signing with those contracts. One last thing there was some damages with the property. We are going to do a walk-through with the staff, and if there is any damages to the property maintenance? Will fix it immediately. I highly recommend northern pass properties for anybody looking for a home or apartment to rent.

Jaclyn Garcia was the realtor who helped us to purchase our house in Horizon City, TX. She was…read morevery helpful, patience, and very detailed oriented. She basically worked tirelessly, took care of, followed through in every details from the start to the finish of the transaction. She really put in 200% (that's how I felt) instead of just 100% of her effort throughout the whole transaction. She was very approachable, always stayed in the loop. She even tried to help me to contact the utility companies when I encountered difficulty in securing the service. She did really go above and above her duties. I will highly recommend her to anyone who are looking for a quality, top-notched realtor. She will be my next go to one for the next house.

I had a pretty frustrating experience with this property management company and wouldn't use them…read moreagain. After they took over my property, it took over a week before anything actually got done. It didn't feel like there was any urgency at all. The listing photos were also disappointing. They said they'd be professional, but they honestly looked like quick cell phone pictures with very little effort. The pricing advice was way off too. I was told I could easily get $1,900/month, but the house sat vacant for over three months. We kept lowering the rent week after week until it finally rented at $1,600, which cost me a lot of money in the meantime. There's also a $50/month fee that's supposed to be paid by the tenant for certain services. Instead, that ended up coming out of my part of the rent. When I talked to the tenants, they said those services (like regularly changing the AC filter) weren't even being done. Maintenance costs were another issue. Their in-house team quoted me $3,500 just to replace a ceiling fan. I ended up buying one myself for about $300 and paying someone $100 to install it. That pretty much says it all. The biggest problem, though, was how they handled communication with my tenants. When I told them I wasn't renewing my contract, they told the tenants I was moving back in and that they needed to vacate, which wasn't true. I got that cleared up and was told the tenants would renew. Then about a month later, they gave the tenants a notice to vacate again. When the tenants questioned it, they were told that they had contacted me and I had confirmed it, which didn't happen and I absolutely did not. I only found out after talking to the tenants directly, after the tenants refused to communicate any further with 5 Star and I was finally provided their contact info. At this point the tenants were already committed to moving. This will ultimately cost me thousands as my house will sit vacant until I can get another tenant. Overall, just a lot of miscommunication and very poor handling of most things. I wouldn't trust them to manage my property again.

terrible customer service and have had the hardest time with them getting my service dog approved…read morein their properties. It has been a hassle to deal with their new maintenance guy Diego and Jessica Zamarripa I do not recommend their customer services and had been a happy tenant for 5 years until this. I will leave to another leasing company as soon as my lease contract is done

Tom was the property manager for my house. It was often difficult to reach him and the payment from…read morethe tenant was not always distributed on time even though the tenant promptly paid at the beginning of the month. When the tenant left this year, there were several things that were damaged. If Tom had been doing his inspections regularly he should have notified me so the tenant could be held accountable. I was left with nearly three thousand dollars in repair costs. I promptly fired him and hired a more professional organization.

I have used Tom Wiggins, owner of El Paso Rentals and Realty, as my Property Manager of 5902…read moreRedstone Mesa Court, El Paso, Texas, for almost 5 years and still counting. I am totally pleased with Tom's ability to keep my house continuously rented with quality tenants who know how to properly maintain it. Tom knows his business and is a no nonsense guy. He holds the tenant reasonably accountable for any damages beyond fair wear and tear. Consequently my house is in the same excellent condition as when I left it. Tom is a man of utmost integrity and professionalism. He is very personable and a great communicator. He keeps me fully apprised of any problems with my house in a timely manner. He also responds promptly to any questions that I have. I highly recommend El Paso Rentals and Realty to professionally manage all of your house rental or purchase needs. C. Enright, Homeowner

WARNING: Do NOT RENT FROM THESE UNPROFESSIONAL CROOKS!…read more They refused to return my security deposit and only sent an itemized list after I demanded it--well past the 30-day legal deadline (Texas Property Code § 92.104). Their charges were inconsistent, inflated, and shady. During my lease, the AC went out multiple times, and instead of helping, they tried to charge me for using heavy portable units I had to pick up and return myself. This company is unprofessional and unethical. If they've done this to you, know your rights and consider filing a claim with the Texas Attorney General office and hire a lawyer!!! I would never rent from them again--stay away!

The worst customer service. The worst "landlord" I've ever dealt with. I called to ask if they…read moreoffered any type of maintenance for AC due to summer coming up & Jasmin said yes & explained they offered "summer start up" & that she would put in the request for me which I was grateful for. Until she messaged me on the tenant portal to "let me know" it was my responsibility to make maintenance requests myself... even though she offered to do it over the phone. I guess that's below her pay grade? & she shouldn't be bothered with such tasks lol this was Wednesday morning... 3 days later & there's been no update. Which is the norm for any maintenance requests whether I do them myself on the tenant portal or they do it on their end.

I have owned my property in El Paso by Legacy Management for many years; I am always so secure in…read moreknowing that it is being managed by a great group of individuals who actually care. I want to give a very special thank- you and acknowledgement to Jessica Haralson and Jody Prichard; they consistently excel in overseeing my property; its awesome that I was able to find individuals who enjoy what they do and put their best foot forward. I have had the privilege of working with them and also Patrick and I am always very grateful that they do exactly what tell me their going to do. Having them in El Paso working together on my behalf is very assuring. Thanks Guys "you are so appreciated". Highly recommend them. V/R RET SGM Foreman-Summers

We had a very bad experience with another rental agency and we were a little apprehensive to work…read morewith another one. James Langford went above and beyond for us in searching for our new home to rent. When we finally decided on a home, Nell Williams was there to help with the negotiating and handling our maintenance requests in a timely manner. Gustavo was very friendly and took care of our maintenance requests with expertise. Even the lady at the front desk (I forgot her name) was very friendly. Thank you to all the staff at Patrick Tuttle Legacy Real Estate.

RUN - DO NOT DEAL WITH ANY OF THEIR HOMES They have no…read moresense of pride, I just moved in to a new rental. The house was so dirty, the cabinets are broke, they have flimsy dollar store blinds that are bent up, the carpets are stained all through the house, there is even feces embedded in one spot of the carpet. The vents with grime, dirt and dust were opened and lying on the carpet. I have literally been in this house for two days and it's a nightmare. We had an emergency on a Sunday and called the after hours. We didn't hear from anyone until Monday at 9 am. They have zero pride in their properties. Almost $2000 a month for a slum dwelling

One Year after renting from We Rent Homes:…read more For customer service, I give this company 5 stars. Kim Kelly, Julie Hicks and Danielle Kokinda provided excellent and friendly customer service. Most of the time, I communicated with Kim Kelly via text. She always responded quickly and answered all of my questions. If she was not available, Danielle Kokinda responded. I only had to make 2 repair requests for the toilet, and both times the requests were answered and resolved promptly. Thank you, ladies, for your friendly customer service and professionalism. As far as the company, I only gave it 3 stars, because they hold the tenants responsible for maintenance and upkeep for the property, such as winterizing and summarizing the rental property. Therefore, if you rent a home from, We Rent Homes, be prepared to add another $250.00 to $300.00 yearly to the rent, which is approximately what it would cost to do this maintenance. Also, I was having a home built in El Paso, and it was not going to be completed by August 31st, which is when my lease would end. According to the lease agreement and what I was told, I would be able to rent month to month after the lease ended, however when I asked to extend for another month, I was told that they are no longer honoring the month-to-month extension. They did offer a one-month extension for double the rent which would have been $2,590. 00 for the month of September. I am a senior citizen living on a fixed income, and I could not afford that rent hike therefore, I had to find a home as quickly as possible. I cancelled the purchase of the home in El Paso and ended up purchasing a home in Las Cruces. (Which is where I wanted to live originally) The good thing about We Rent Homes is that they allow pets with a pet deposit. They did refund me all of my deposit, including the pet deposit, so I am very grateful for that. The rental property was in a very nice and quiet area. Thank you.

Great service and highly knowledgeable! Easy to work with and affordable rents!…read more Easy access to the office located in the heart of El Paso. Owners and management work from the office and makes answering questions a breeze!

Owners are very workable and offer competitive pricing compared to other homes on the market.read more

I would highly recommend Phil to anyone needing to rent out their property or lease a property. He…read morehas been in the business for a long time and values the property owner as well as the tenant. He helped me recover from a disaster with another property management company and had it rented quicker than they did in the first 2 months with the same people for a year now. Thankfully. You may need to communicate with him but that is always a good thing. I would definitely recommend him!