Absolutely the worst choice for property management in all of Lincoln possibly all of Nebraska…read more Lazy and rude doesn't even begin to describe their unprofessional service. Never ever check in on their properties (literally the job), so problems go unfixed and renters go wild. With mowing (about the most simple part of the property management job) they push a mower (miss spots all over) leave snippy notes for renters, and leave weeds all over to grow and grow. No edging or weedeating around edges just a basic quick trim once its gotten so overgrown it can no longer be ignored. On the plus side if you're a renter looking to trash a property your renting these guys will definitely let you do it. Needless to say, they're causing me to leave a property I've rented for 6+ years now.

10/10 recommend renting from them! i was able to get ahold of them and everyone was super nice. I…read morewould 110% deal with this business again.

Horrible customer service and incredibly unprofessional…read more My experience with Tri-Win. I call on a friday to enquire about an apartment and am brusquely told "We're moving, our computers are down, I don't have any information on the apartment. Call back monday." Fine, I think, I know the construction they're talking about, and I probably just got a disgruntled worker who's had a long day (it turns out he was the manager, Josh Neil). I end up calling tuesday, I didn't get a chance to call on monday, and set up a viewing for the apartment for 4pm on thursday. I show up at 3:50 to take a look around. I park my car directly in front of the house. Directly, as in, the "For Rent" sign is right out my window. Generally the person who's showing the house is there early, but no such luck this time. I walk around the building a bit; 4:05 rolls around and still no one is there. I call Tri-win, at this point it's edging towards 4:10 and get the manager again (Josh Neil is the name he eventually gave me). He tells me that "the girl just left a minute ago, she should be there in a few minutes". No apologies or anything even close. So I wait. I probably should have just left right then but the sqr/foot to rent ratio was pretty good. 4:30 rolls around. I call Tri-Win again. Where is the girl? I ask. The lady who answers the phone says she doesn't know. Great. She tells me that the girl is scheduled for another apartment showing at 4:30. Wonderful. She asks me if I can "hang around" till 5. I've already taken an hour off work to see this apartment, by the way. Of course I say absolutely not. The lady I spoke with said she would call the girl (I really should have gotten these peoples names) and see what was up. I was to call back in a few minutes to see what happened. So I wait about 5 mins and call back. Ring. Ring. Ring. Ring. Voicemail. (This is still well before 5pm, when they close) I call again. Ring ring ring ring, voicemail. I keep call intermittently until 5. No one ever answers. I drive to their offices. Turns out their offices have been temporarily relocated b/c of construction. By now it's pretty much 5, not enough time for me to get to their relocated offices. Probably for the best. I call the next day. No way am I renting anything from these people at this point. Can you imagine trying to deal with them if something went wrong with your rental? A nightmare, I'm sure. I've cooled off a bit at this point though. Stuff happens, something went wrong, whatever. I'm just calling to voice my complaint, get an explanation and maybe an apology (which you would think would be the first thing out of their mouths. It wasn't, I assure you). I speak with another bored, uninterested sounding employee, asking to be transfered to the manager. She transfers me. I relate everything I've written here. The manager, Josh Neil, the guy who said "the girl just left a minute ago, she should be there in a few minutes" nearly 10 mins AFTER she was supposed to be there, is not cordial. He says she was there, parked in the car. He flat out tells me I'm lying. He tells me the agent was in her car, parked waiting for me. (I'm not sure how well that meshes with you earlier statement from the day before, Josh, when you told me she was on her way 10mins after the appointment was scheduled). He says he'll believe his agent over me, regardless. I explain, very carefully, that I was parked DIRECTLY in front of the house in question. RIGHT at the steps that lead up to the front door. ALL of my windows where down. The For-Rent sign, as I've said, is right in front of my face. I couldn't be any more conspicuously parked without being on the lawn. I was walking around the house itself until 5 to 10 minutes after the showing was supposed to start. What's Mr. Neil's response? "What do you want me to do about it?" What a piece of work. I say, "Maybe an apology." "I'm not gonna apologize for something involving one of my agents" (Something like that, whatever the wording was, he stated his refusal to apologize, in no uncertain terms.) This is the manager of Tri-Win. Not some entry level employee. The manager. I tell him that I'm starting to get more then a little upset. He quickly backs off and gives a lame half-assed pseudo-apology "for the situation". Are you kidding me? At this point I realize that these people are just wasting more of my time, and hang up. If you are thinking of renting from Tri-Win I would STRONGLY DISCOURAGE you. If their service is so absolutely abhorrent before they get you to sign a lease, imagine what it degrades to after you are locked in for a year. Don't reward these jokesters with your money. I have no doubt you will regret it.

I guarantee that you will regret renting from Tri Win. I've rented from them for less than 6…read moremonths and I had to go to the postal office and purchase my OWN MAIL KEY because they gave me the wrong key in the beginning and never got around to providing me with the correct key. NO apology for my inconvenience, to this date no reimbursement for the $42 I paid. Also they do not maintain their rentals. I've got cockroaches, bugs, and mice and when I asked what they planned to do about these rodents they stated that when all their tenants pay their rent then they will go from there. DO NOT RENT FROM THEM!!!!!

Needed a shop to open my business. Thought I picked a reasonable company to lease from. I didn't…read more Alex is the worst! New building. New AC. Had a place come out to diagnose and turns out, needs replaced. I've only been here a few months. Let Alex know. She says "that is unexpected being new and all, however, look at your lease. Your problem not ours" She is correct. It says that in the lease. I come from an upbringing of honest, accountable people. Obviously, the AC unit they chose to install was garbage, but she won't own up to it. RUN away from this company. The all cashed in their scruples for a few bucks.

I lived at the Academy Lincoln for 3 years (Jul 2023 - Jul 2026) in a D4 unit (no balcony). It…read moreserved my needs at the time, mostly because of its location and that it was pre-furnished. It wasn't cheap, but it was cheaper than UNL's on-campus housing. That said, the rising rent, unreliable wifi, thin walls, and especially the move-out process often made it a frustrating living experience. If I had to do it over, I'd prioritize finding a regular apartment, condo, or house instead. (And I would never again ignore Yelp reviews.) Detailed review below The Cons 1. Rising Costs - Rent started at $625/month in 2023, then jumped to $639, and finally $675 in 2026. I believe it now starts at $700 for a D4 unit with no balcony. Utilities were: - $5/month for valet trash (no trash chute; you leave provided trash cans and corrugated cardboard in the hallway to be picked up in the evening). - $60/year to use their utility billing system. - Other utilities were included unless you were a heavy user; then you would be charged extra (maybe $10-15). - Admin move-in fees (around $150) added to the upfront cost. 2. Parking - Their garage parking was ~$55/month, but spots were only available on floors 4-6. Citylight church owns the other floors, and parking on those isn't allowed. - Parking spots are assigned. - I opted to park in a university garage instead. It was about the same price at the time and more flexible for commuting to East Campus. 3. Wifi Issues The Pavlov wifi was unreliable, especially during finals and dead week. Outages could last days, and the process for adding devices to the wifi was clunky. It's not a typical provider like Allo or Spectrum, so the set-up process was a hassle whenever you needed to add a new device, and you can only have up to 10 devices. 4. Thin Walls & Noise - Sirens from the fire station were loud at first, but I got used to it. - Neighbor noise was a constant issue, especially from units above. 5. Move-Out This was my biggest frustration. The process was unprofessional and stressful: - When I challenged charges for wear and tear, they cited an invoice from their painting contractor as proof. However, their vendor's costs are not my responsibility. As a tenant, I was only accountable for damages beyond normal wear and tear, and those should be determined by the lease agreement, not their internal expenses. In the end, I paid the final charges on my bill as there was no longer any reason to engage with their willful ignorance. I am still deeply disappointed in the result and their behavior. - Emails were impersonal and unprofessional. No names were listed in the signature, so I never knew who I was communicating with, and the tone was dismissive. - I've attached a screenshot of one of their emails as an example of their unprofessionalism. In it, they dismissed the credibility of their own Resident Handbook, which is part of the signed lease. They also tried to use a previously sent email as a defense, even though it was sent after I had already turned in my keys, as I had moved out early. - There were inconsistencies in the charges. The numbers on the bill they emailed me didn't match their claims in other communications. - Some charges were dropped, but it took two days of emailing and 8 total emails, just to get them to adhere to their own lease and drop charges on documented damage from previous tenants. Tip: If this apartment complex is your only option, document everything during move-in/out and dispute improper charges immediately. They will have you take photos when you move in and upload them to their resident portal. Word of advice: keep them until you move out so you have them as proof. The Pros 1. Location & Convenience - It's walking distance to UNL's City campus, making it ideal for students who want to avoid on-campus housing. - The front desk staff were always friendly and approachable. It's usually other students working there as a part-time job. There were even occasional free food/drink events in the leasing office, which was a nice perk. 2. Amenities - The workout room was decent for a small space. The weight room was functional, though crowded, and the cardio machines were outdated and often broken despite repeated complaints. - Valet trash service was included for $5/month (no trash chute--you leave bags in the hallway). 3. Furnished Units The pre-furnished option was a plus for my situation and for other out-of-town students.

I would strongly recommend that future residents document absolutely everything when moving into…read moreAcademy Lincoln, especially if you are moving into an already-occupied unit. My experience throughout the year was disappointing for several reasons. Several amenities and services that were part of the appeal of living here were frequently unreliable. The hot tub was broken for a significant portion of the year, the internet would randomly go out, we spent much of the year waiting for a working ice maker in our fridge, and the AC would periodically quit working. For what residents pay to live here, I expected the advertised amenities and basic apartment features to be considerably more reliable. Trash service was another frustration. Trash removal was advertised to us as a daily pickup service, but in practice the pickup timing was inconsistent with when we would leave trash out. There were times when trash would not be collected, but if it remained outside past the permitted hours, we could then receive a notice telling us that trash could not be left outside during those hours. As a resident already paying for trash removal, I don't think it should be my responsibility to continually check whether the trash was actually picked up and bring it back inside if it wasn't. If a service is advertised as daily trash pickup, residents should be able to reasonably expect their trash to be removed without having to monitor whether the service actually occurred just to avoid receiving a notice. My biggest frustration, however, came at move-out. I was assessed for painting and replacement of a coffee table and entertainment center. I moved into an apartment that was already occupied, meaning the common-area furniture had already been in use before I arrived. At move-out, photographs were used to support charging me for replacement of the entertainment center and coffee table. My issue is that a photograph taken at move-out doesn't establish what condition shared furniture was in when I moved in, how long a particular condition had existed, or who was responsible for it. I was also charged $100+ for painting based on marks and scuffs that I believed were normal wear and tear. Academy's own move-out statement says its inspection assesses damage "in excess of normal wear and tear," yet I did not feel the conditions I was charged for justified the painting charges assessed to me. Ultimately, my dispute of the painting and furniture charges was unsuccessful. My takeaway for future residents is to photograph everything at move-in. Apparently, this needs to include every wall, every existing mark, and every surface of every piece of shared furniture, even if you're moving into an already-occupied apartment where that furniture has already been used by other residents. Realistically, when I moved into an occupied apartment, I did not expect that I needed to photograph every square inch of every wall and inspect and photograph every surface of furniture that was already sitting in a shared living space. Based on my move-out experience, I would strongly recommend that future residents do exactly that. Between the unreliable hot tub, random internet outages, extended wait for a working ice maker, intermittent AC issues, frustrating trash pickup system, and my experience with the move-out process, I would not choose to live at Academy Lincoln again.