I was moved into a South County home. The property manager Miranda informed me the "owners" opted out of professional cleaning when I informed her about 6 weeks into my lease how filthy the house is. The bathroom and vents were covered in the previous owners' and their pets' hair. There was LAYERS of scum on the shower walls. Mouse droppings in the light fixture. The dishwasher was covered in a black crusty substance (I am over 4 months into my lease now and still don't find it clean/safe enough to use). There was a ton of mouse droppings under the fridge when a technician pulled it out to repair the ice maker. I was told there were no mice in the home when I called and told her I am seeing traces of them. I pulled out the stove to deep clean it and there was a dead mouse in a sticky trap under it decaying. There were also mouse traps left in the closet of a bedroom and under the bathroom sink prior to me moving in. She told me she will speak to the owners and let me know by the end of the day about a plan to remove them. I received zero follow up and have had to purchase traps etc and in 3 days alone 10 mice were killed. I immediately informed her that the sliding door doesn't lock when I moved in. I have brought this up to her at least 5 times and yet nobody has even been here to look at the door. She ignores your text messages and does not follow up when she says she will. Miranda is a terrible property manager. I have spent most of my time deep cleaning everything from the floors, vents, baseboards, and all appliances. She is lazy, non-responsive, and inconsiderate, her best interest is not in the tenants or the homes she rents. The integrity and ethics of this company are definitely questionable and I would not recommend renting from them. This home was built in 1941 so you would THINK they would take better care of a property they manage for actually really lovely owners who deserve better than a slum lord profiting off them and their tenants. read more

100% guaranteed worse at ever housing experience I've ever had. Horrible neighbors horrible building horrible amenities. Never rent from this place read more

I wouldn't ever leave there again my basement flooded from the rain and my hot watered been off and blamed a family members dog that was there when I was dealing with a domestic situation there I kept putting in things to get fixed and didn't fix them I have spiders crawling every where even onto my bed and kids bed they never came to fix my water heating kept saying my family member dog is there but never came to check to see if the dog was gone so I can take a hot shower me and my kids we been without hot water for 2 months now it's infected with ants and spiders and other insects and they don't care ‍ read more

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My experience with Renters 1st choice has been horrible. Nothing gets done in a timely manner, we've had work orders put in online over a year. They would keep saying someone is coming out then we never hear anything back. They don't return phone calls or follow up with concerns. I would never recommend them!!! read more

Update: 8/2024 as soon as it got hot flies took over the kitchen and living room infestation in the apartment. I quick complained Miranda said she was sending an exterminator ,.24 hours later no communication! No exterminator.. I called, emailed and texted.. NO RESPONSE a day later and as usual it was an email after hours. She never answers the phone. All communication was always via email . she (Miranda) sent me an email saying they are going to break the lease because they cannot make me happy. THEY MOVED ME IN AN DISGUSTING APARTMENT THAT WASNT READY ! It still had furniture, dishes and drinks in the refrigerator from the last tenants. I complained about everything . They got tried of me complaining and reporting things and decided to break the lease.. BUT THEY KNEW THEY WERE WRONG TO BREAK THE LEASE. Etc I'm so happy! This whole situation has been traumatic dealing with these people. Miranda will ignore your emails calls etc . The neighbors said the same thing . I honestly feel like I was discriminated against. READ ALL REVIEWS THIS COMPANY IS HORRIBLE I HAVE NEVER BEEN THROUGH ANYTHING LIKE THIS! So happy to get away from these folks and the raggedy apartments ! SMH read more

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Please, save yourself and run. I was only in my apartment from April-Oct 2022, it was the worse and most traumatizing experience of my whole life. Everything that could have possibly gone wrong, did. Renter's 1st Choice took over my lease 2 months into it. The 1st landlord was a joke, but this company made my experience go from bad to worse. Miranda was the most inconsiderate property manager I've ever worked with. Never answers the phone or returns calls. She talked to me like I was illiterate, was rude, and made my issues and concerns seem like they were unimportant. Someone was squatting in my home, came into my home when I was there alone. After dealing with the police, I thought for certain that my landlord would want me to feel extra secure, change locks etc. Miranda said she would have someone change all the locks and have the placed secure, then turns around and ask me to drop the key off in someone's mailbox! How inconsiderate is that! Plus, how do you not have a key to a property that YOU manage! And still NEVER sent anyone out! I had to drill the basement door shut. I broke the lease and left the very next week. 0 STARS IF THAT WAS POSSIBLE read more

Renter Beware!! Over the 2 years we have rented from them we have had to put in a few work orders. Never any response, I then have to call several times(they never answer the phone) and then I get a laundry list of excuses as to why it hasn't been fixed. Worst experience with a management company ever read more

so unprofessional, I did an application for this place all I got was a it'll take two days for the results via black Miller. Three days go by I texted Blake and he gave me an excuse for why it's not done. Week go by i call no response, my girlfriend calls and get a " everything look good just waiting to hear back from the owners". Two weeks go by still no response. read more

I would give the company a negative 10 if I could. Not surprising they only have positive responses on the Renters Warehouse website. I still have not received my security deposit from the company. When my husband and I rented a home for 2 years upon moving to St. Louis. This was the worst company we could have chosen. The maintenance people can 2 or 3 times though we called several times for water leaking in the basement, carpet being mildewed and needing to be replaced. Nothing was ever done. Worst company ever!! Even when we moved in, we gave our security deposit. A few months later, we were told they never received it. Turns out the person who assisted us with the rental pocketed the money, and they later got it back from that person after accusing us of not paying the security deposit! Great thing we are great advocates and record keepers! Beware....we ignored the negative comments, and here we are still awaiting our security deposit though we left the rental 4 months ago. read more

I wish I would have read the reviews before renting from Renters 1st. They are by far the WORST management company I have ever worked with. Like other reviewers, I would give them a negative rating if I could. Miranda Erb is a terrible communicator, and is completely incompetent with handling even the simplest of requests. I have a maintenance issue that I have been waiting to get resolved literally for months. Do yourself a favor and NEVER rent any properties from this company. read more

Never use this company. This company has one man who owns and supposedly manages the properties. We have had nothing buy, problems since day one on a one year lease. This man is dishonest and crooked. This man kept my deposit of $1150.00 on a property that was paid in full under a one year lease. Upon moving in we had the furnace go put in the dead of winter, doors and windows were not sealed and rain poured in with water damage and carpets molded along with 4 inch worms in the masses coming in through the exposed areas that were never sealed or maintained and these creepy crawlers filled the carpet, kitchen, hall's and beds we slept in. We had centipedes falling from the ceiling coming in from the attic that was full of squirmed from faucet outside that was torn up and never repaired. The bathroom downstairs leaked through the attic entrance above the toilet and would fill the electrical junction box and cause the breaker to trip repeatedly so we would be left without lights until the water dried up. The upstairs bathroom leaked through to the downstairs bathroom so of you sat on the toilet and someone took a bath and drained the dirty water would pour on your head. We reported this to management James the one man clown shop and he never did anything about it and left us to live in the horrible conditions he rented to us. At month four and worms crawling in my sheets I said no more this is it and moved out two months later after finding another home and paid the full lease in full and left the property vacant and returned the keys. The clown said he would send the deposit at the end of the lease and never did when I called and asked where is it? He replied through text he sent me a letter saying he kept it for cleaning the carpets even though it was due to their water problems? He then text me and said the owner of the property kept the deposit but, the check wasn't made out to the owner it was made out to the clown shop renters 1st choice!!! So, there again he thinks he can be deceitful and fool people like himself the fool!!! Save yourself a headache and never rent from or hire this man / clown to manage your properties as he is useless in both areas!!!!! read more

Renters 1st Choice - This is how we had to avoid the water pouring on our heads while sitting on the toilet downstairs from the bathroom leaking upstairs with a - Property Management Near Me - St Louis, Missouri

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I have several properties with this property management company and have received great service under the previous property manager, and so far I'm very satisfied with their new property manager who has been with the company several months now. I would never rent without a reputable company representing my investments! Quality service, minimal fee, professional! read more

I used this Renter's First Choice to rent out my home. It was not a very good experience. Renter was always late and I had to contact the company regarding payment. When the renter finally moved out they had destroyed my place with dog urine on new carpet, holes in the wall and grime everywhere. I only received not even half of what their deposit was. Not happy with this company's service with paying them to do what we agreed upon. read more

My mother and I found a, what we thought to be a perfect, renovated duplex in a area we love. The place is fairly old, so we expected a few issues here and there, but no big deal since we're renting and Renters 1st Choice promises to fix any problems we encounter...right? Unfortunately, we were very very mistaken. We gradually paid all of our deposits, including a $400 pet deposit for my dog and we soon began moving in all of our belongings, setting up internet and cable, etc. We found this property in APRIL, which is when we paid our first deposit and is also when we sent in our few maintenance repair requests. As we were moving things in we gradually encountered more and more problems. These problems consist of, but not limited to, 3 portable AC units that are built to cool rooms that are maybe 8 x 10 feet (this place is mostly open, very few doors, over 1,000sqft, and has 12ft ceilings) and the excuse for not wanting to replace these units was that they are "working". Yes, they are functioning, but no, they are EXTREMELY ineffective for the space we are living. It will be getting up past 100 degrees in the next few days and we STILL have NO REPLACEMENTS. We are lucky we have not sold our house yet! Continuing with the issues: pocket door does not close fully (required because a rom connected to this will be a bedroom), siding falling off of porch door, old and unusable stove (internal light never shuts off and there is a "vent" in one of the burners and would make our already hot house even hotter), MIXED WIRING (we are apt. B and we would be paying for apt. A's electric because of how it was set up) and the wiring was apparently inspected TWICE by a "master technician", and a an UNINSTALLED GAS LINE for apt. A in the basement that has been continually leaking gas for who knows how long. As I mentioned, these are only SOME of the issues that James refuses to professionally acknowledge. He will even go DAYS without calling, texting, or emailing back. Again, we began these maintenance repair requests in APRIL and it is almost JULY. Luckily we have no signed the lease yet and will NOT be doing so until it becomes a livable environment. We have never been treated by a company so poorly and it is annoyingly unfortunate because we love this home and would love to actually be able to live in it! This whole experience has been very sad to say the least. Explanation of some photos not mentioned above: Two keys left on our knee wall at old house with no attached letter saying what they were for. Supposed to be for front door and pocket door (which requires a skeleton key), turns out they belong to no door in the house. Dryer's metal vent tube to way too long and makes dryer protrude off the wall in a very inconvenient way. read more

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Unprofessional, poor communication skills and worst of all, they overcharge and under deliver in every aspect of managing a property. To say they are a disappointment and disgrace are both understatements. read more

STAY AWAY. NEVER RENT FROM THIS COMPANY. Absolute worst landlord I have EVER had. Rude, unprofessional, and not good at his job. The business owner and "operator" allows his properties to fall into disrepair and does nothing about any issues. We had issues for months at a time that were not fixed. And I don't mean minor stuff- AC was broken for weeks, water heater was broken for a week and a half, had refrigerator problems the entire time we lived on the property, including having the waterline break and flood the kitchen literally the day we moved in. That should have been a warning sign really. When I tried to communicate such issues to the property "manager" he actually told me to leave him alone. It was truly an awful experience, please save yourself the frustration and rent from somewhere else! read more