As usual it was a pleasant experience. I didn't have to wait long, the staff are always very kind…read moreand friendly. I love striking up conversations with other patients while I wait. Dr. Sawyer really makes you feel at ease and loves to joke around, I love that! I asked if I should be seen more than once a year due to me being a diabetic and I was a little disappointed when he said no, lol. Can't wait until I go back next year.

Dr. Sawyer and staff are nothing short of best at what they dot! I can't think of one thing that…read moreneeds improvement. Dr. and staff are professional yet personable & skilled.

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

These are the best optometrists I've ever had, and I've lived in cities in six states and have used…read moreoptometrists since I started wearing glasses 50 years ago. They're that good. I am so grateful that they have practices in Gate City and Wise rather than choosing to locate in a big city. They are a major resource for people in extreme southwestern Virginia.

From the owner: Optometry, Pediatric Eye Exams, Contact Lens fittings, Eyeglass Salesread more

Ive been happy with my exams but billing has really became an issue. After being told the exam…read morewould be no more than $25, hours later they called and said I had a $170 bill. Had I known this, I would have went elsewhere. The glasses I got previously were garbage from the get go. They were never comfortable or fit right. Save yourself the problems and go elsewhere.

I love the eye doctors here but not the quality of the glasses. See the eye doctor but buy your…read moreglasses elsewhere. Buyers beware. I will never buy another pair of glasses from them. The left lens had small cracks on them. They did replace once but it happened again another time and I was told they could not do anything because it had been a little over 2 years. I have been wearing glasses more than 50 years and have never seen such poor quality. I have never had a lens crack like this. The quality is very poor for the price paid.

Tell you eye glasses has a 2 year warranty and when something happens to the glasses they tell you…read morethere is no warranty on them you at a loss I will not go back

I really am not sure where to begin with this review. I did have some positive experiences, there…read morewere precautions in place for COVID, the facility itself was very nice and clean, and I had a positive interaction with the younger Dr Botts who saw me. Despite these things though, I have not had a positive experience here. My first major problem was that I had never been to an optometrist or had an eye exam (possibly younger that I don't remember), and they did not prepare me for this visit. They dilated my eyes, which they needed to do, but did not warn me that I would need someone to drive me or provide any sort of eye protection afterwards. I live an hour away and it was a very awful experience driving home with the sun sensitivity and reduced vision. My second major problem was that upon my second visit to retrieve my glasses, that I picked out and signed paperwork for while my eyes were dilated, the glasses themselves did not fit very well. Which that is not a big deal in itself, but they adjusted them a little and I did not know what to tell them when they asked what was wrong with them, because they thought they looked fine. Eventually I begrudgingly said "they're okay I guess" and left when I could not figure out how to explain it to them, since I've never had glasses before. As soon as I arrived home, within a few seconds of seeing me with the glasses on my wife could tell they were crooked. The worst thing about this situation though is the difficulty my wife faced when trying to talk to them about it afterwards, as I was very upset about spending 140 dollars on glasses that don't fit properly. She called and talked to the technician that assisted me and told them about how I was upset and dissatisfied with how they felt and that this is a hard transition already. Without confirming who the client actually was, they said "they did fit, I adjusted them when he came back, and I wouldn't have let him leave if they hadn't been right." We had planned on going back with another appointment to get this fixed, but we don't see any positive solution possible in this situation. There wasn't any empathy or partnership in resolving this situation and so we'll be going elsewhere.

Dr. Cook is fantastic. His staff appear to follow his lead in their care of the patient and in…read morecarrying out their assigned patient tasks. This begins with signing in as you enter the office building through to your discharge with copy of return appointment, any referrals and prescriptions to your pharmacy. Dr. Cook has a great knowledge of the eye and all that entails and in his ability to make his findings well understood by the patient. There is no time constraint when he is with his patient. He is very personable and puts the patient at ease, feeling that he is in the best caring hands available. I am a retired Registered Nurse and am perhaps very alert to how I am cared for. I can tell you, without reservation, I have never had better care or felt more trusting in what I am told in regard to my condition. I cannot recommend him high enough. He is a Blessed man and the area is very fortunate to have him as a physician and an individual.

As a new resident of the area, I needed an eye doctor for an eyelid issue. This place was…read morerecommended and it turned out to be an excellent choice. The staff is friendly and accommodating. The wait was minimal and the service exemplary.

Hazard location is the most rudest awful smart mouth heifers ever was to work behind their desks!…read moreBeing right down rude to working people that has no time to run home after working all weekend straight in everything from oil to garbage to kids and they want to spray air fresheners at them and act like their whispering yet loudly to hurt peoples feelings just trying to be able to even make it to them to get their glasse/contacts to be able to see! Wtf!!!!! pissed off was what I was and discharged myself over it! And I will see to it that EVERYONE around Hazard understands the entire town stinks due to THEIR literal shit lmao! As they talk about and judge YOU dor coming in and being essential and working to help better it! It's people like that right there that needs to be put out if our home! Especially in any government offices or Drs offices to where their going to embarrass you higher ups over here laughing at yall and your next in line to be investigated over charging peoples insurance and them not even there!!!!! Noone around this area truly has heritage here wants to do a damn thing about it either because their either too afraid to be targeted or that sick themselve!

Last year my wife and I had our eye exams. We were happy with our exams. However, our appointment…read morewas for 8:30 am. They open at 8:30 am. We were the 4th and 5th persons to check in. Apparently they had about 15 people scheduled for 8:30 am. We had to wait for almost an hour to be seen. Today I had an diabetic appointment for 8:30 am and again the waiting room was standing room only as all the chairs were filled. I was the 9th person to check-in this time. After waiting for over an hour, I asked about how much longer is the wait. She checked and said there are three more people ahead of you. Due to what the Dr needs to do I cannot give an idea of how much longer you will have to wait. I said: "Apparently the doctor doesn't want to see me. Goodbye." Though the doctor is good. Don't go unless you are ready to wait for up to two hours after your appointment time.

Dr Helm is an amazing optometrist. He is thorough and very professional. Highly recommend. Office…read moreis clean and well kept. Great experience.

Have been going to Dr. Helm for many years and I fully trust my eye - health to him. I appreciate…read morethat whenever I have questions he takes time to ensure my understanding. His staff are friendly and his office is always clean and comfortable. Anyone looking for an optometrist that makes your appointments feel like a visit with an old friend, should definitely call Dr Helm's office today!