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9 years ago
I should have read the reviews before ordering. Returned a bulb, in proper form, never used (tortoise passed away before it arrived), according to all of the requirements on their website and nothing. For 3 months. Nearly impossible to reach the owner. Several emails and FB messages went unanswered. Clearly they have no idea about customer service or don't care about their customers. Don't waste your money! read more
15 years ago
They are a very small business that I was looking forward to buying from. I read good product reviews for their bulbs on a few reptile blogs. I bought a Mega-ray 100w Self Ballasted bulb from these guys about 3-4 months ago for my bearded dragons. The bulb didn't work. So I called the number on the box and the person I talked to asserted that there was no way that the problem could have been because of them. It must have been from the bustling during the shipping process. He was nice enough and told me that they would send me a new bulb without making me send the broken bulb back. The new bulb worked better, but after a week or so, it started flickering. It still works if the chord coming out of the back of the bulb is at the right angle (i have to play with it), but there are times when it turns off completely out of nowhere. I've been a reptile enthusiast for years and I know how to handle my heating and lighting, so I know it's not because of something I did wrong. I have already dealt with two faulty bulbs and won't be buying from them again. Hope they improve their products instead of attributing the faultiness to shipping. 1 star for the product, but added 1 more since their service wasn't too bad. read more
15 years ago
Miss T., I had issues with them is well. I ordered an external ballasted bulb and a basking bulb and it took MONTHS to receive the shipment due to production issues with the external box. BUT the bulbs I had been using in the meantime were causing diarrhea with our beardie. When I changed the bulb out with their bulb, he started doing much better. Went to look at the website a bit ago to research something and saw your review when I googled. I just noticed they are admitting to the problem you described on their website so check back with them... I think they do have exceptional knowledge and designs if the production side goes well... read more
12 years ago
Bought 2 lamps to be shipped internationally (240V). After months of nothing being received, and endless emails going unanswered, promises being broken and outright lies then a package arrived 5 months after placing the order. Not only was only one lamp shipped where I had paid for two, it was the wrong voltage - 110V. What a rip off. Numerous emails ignored again and I have had to put a dispute through on my credit card to get any form of action. Don't waste your time - this is just a scam and if you do get your product it will be wrong and you won't be able to do anything about it. read more
12 years ago
Good things, good things. I have ordered MV bulbs from Reptile UV for years. I stuck with them through the rough period of defects, replacements, terrible customer service, backorders and the rest of that. I recently ordered two more bulbs from them after having been reluctant to do so for over a year. I'm so pleased to say that I ordered and received my products in the same week! Its a beautiful thing. I'm really happy for the company and its customers! Keep it up!!! read more
12 years ago
Like the poster above we ordered a Self Ballasted Mega-Ray 100 Watt bulb for our bearded dragon in Nov 2010. The bulb lasted approximately 1 month. After numerous phone calls, assurances that they would send out a replacement bulb, that they were getting a different manufacturer of bulbs we have yet to receive any replacement bulb, it is now the end of May 2011!! Attempts to contact Bob M have been futile as his voice mail box is full and each time you talk to a staff member your fed the same line apologizing and yet a bulb still does not ever show up on your doorstep. We had to buy another bulb from another shop. If this is how they do all their business dealings then they should be avoided at all costs! -disappointed in Indiana read more
13 years ago
I bought the external-ballast bulb a couple years back. It worked great, and the reptiles were happy while the bulb lasted. However, the bulb did not last as long as expected and died within the warranty period. I tried for months to contact them regarding the warranty replacement, including emails that were never answered and constant calls to their always full voice mail. At times, I actually got a hold of a human in what was a very small operation they said. They indicated they were having issues with their manufacturer and could not provide a replacement bulb at that time, but they would add me to a list and contact me when they again began manufacturing the bulbs with a new manufacturer. To this day, I have still not heard back from them. I can only assume that their warranty and guarantees are a sham. I am very disappointed in this operation, and would be very wary of giving money to them, as they do not stand behind their product in my experience. I have been using the Zoo Med PowerSun UV Mercury Lamp with great success. I did like their bulb, but not their backing of their product. read more












