1. reSET

    1. reSET

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    Hartford, CT

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    Services - reSET

    Office space rental

    Community Service/Non-Profit

    Business consulting

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    8 years ago

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    Travelers Insurance Company

    Travelers Insurance Company

    (310 reviews)

    Downtown

    I am incredibly frustrated with Travelers. I am a long time customer trying to make a change in my…read moreauto policy (to correct a Travelers error!). I have called about two dozen times over the past few weeks. Every time I get a message that says "We are experiencing unusual call volume." Message to Travelers: if you always have unusual call volume, then it is no longer unusual, it has become the norm, and it means your customer service department is understaffed, which reflects poor management. Worse, I keep choosing the option to get a call back "in at least 20 minutes." This system just doesn't work. So I've given up on it and am now on hold for 43 minutes--no message indicating how long my wait may be, just the same PR recording over and over and over again, which ironically begins with, "we know that your time is valuable" and ends with "we appreciate your patience." It's a pain in the ass to change insurers, especially after twenty five years, but it looks like that's what we're going to have to do. Because a company that has become this inaccessible is probably a company that has other problems. LATER: For the record, I did call the number that Travelers provided in its comment below. Guess what. Hold, hold music, "all of our customer service people are currently assisting other customers." I'm not getting on that merry-go-round again.

    Awful all around. Go to Nationwide they will take good care of you…read more At one point for over a year they kept trying to cancel my policy - they were sending my bills to the wrong address...I left a complaint and they put ONLINE - my public info - ' we had to kept canceling your policy'....how inappropriate. Overcharged over 10k one year just to pay back the next year. Rude. Horrible customer service. Go anywhere else - these guys don't care and will put your public info online.

    reSET - sharedofficespaces - Updated September 2026

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