The lady at the front desk was very welcoming and caring when she found out we were there because…read moreof the Mayo Clinic. She was accommodating and kind. The room was very comfortable. There was a sensor on both sides of the bed so when get up in the middle of the night, you had soft lighting to make your away around. Dining here was wonderful. The food was not ordinary hotel food, it was definitely above average. A few discrepancies on the menu but it was quickly rectified. The blueberry pancakes are a must for breakfast. Enjoy a glass of wine on the wrap around porch with the beautiful breeze and the fountains. It is a very comfortable place to stay and within minutes of a great place to shop.

The Hilton at Mayo Clinic Jacksonville is a fantastic home base whether you're in town for Mayo or…read morejust want to be in the most convenient part of the city. The location really is unbeatable, great restaurants, Target, and shopping all nearby, and multiple beaches less than 15 minutes away. The hotel itself is brand new which makes a real difference, everything feels fresh, clean, and modern. The staff is genuinely kind and helpful throughout. For a hotel it is remarkably quiet overall, which is a big plus. The only downside was we arrived around 3 pm and they don't offer early check in. A couple of things worth noting for light sleepers, there is some highway noise and the usual sounds of doors opening and closing that come with any hotel. The AC system is whisper quiet which is great for keeping the room cool but won't provide much white noise to drown out sound. If you rely on white noise to sleep, bring a backup plan like a white noise app! Overall a really solid, well located hotel that we'd happily stay at again. Especially if you're visiting Mayo Clinic, you truly couldn't ask for a more convenient location.

A perfectly adequate place to stay if you are a patient or have family at the Mayo Clinic which is…read morea quick drive over. The room was just fine - clean, good AC, hot shower, comfy beds, TV with enough channels. Wash gel, shampoo, conditioner cartridges on the wall in the shower, body lotion by the sink. Rooms were quiet while we were here. Elevators worked well. Free breakfast buffet served 7am-10am and offered more than enough - eggs, bacon, sausages, potatoes, yogurt, fruit, pastries, hot oatmeal, juice machine, make your own waffle irons with toppings - and a dining area to sit and enjoy. Plus, they have free coffee and tea available in the lobby all day and night. Small workout room with a few cardio machines which was closed for renovations, and an indoor pool which I never saw anyone use. Plenty of parking. Self use laundry room which worked out well after almost a week here. Plenty of stores and places to eat across the street and close by. They also have a small area by the front desk for snacks and toiletries for purchase. Front desk and hotel staff were friendly. Its an older hotel but seemed well maintained and clean overall. No complaints here.

This will be my go to hotel when I'm in the area for work. I was very nervous about the reviews…read morehowever it was nothing like the bad reviews the room was very nice and very clean. The breakfast they serve was decent as well. Usually my first night in a new place it's hard for me to sleep but not here... I was Abel to sleep with no problem. The staff were all great and very friendly, one of the things I loved was that the bathroom and rooms were very spacious. Since they do get a lot of Mayo Clinic patients they even do a happy meal to go in the mornings, when they are on the go and don't have time or can't eat breakfast before their surgery. That just warms my heart. The only issue I had was my key card continued to stop working which was a bit annoying. But I switched to the digital key card eventually. I highly recommend them if you are in the area plus it's very convenient next to all your major stores and food locations.

I'd like to make a SECOND positive review after another stay at this hotel. I stayed longer this…read moretime so I got a better experience what it's like. First and foremost what I notice is how clean my room was. They keep them absolutely spotless! No stains, funny smells or anything like that and housekeeping does great at keeping up with clean towels, making the bed Etc. They do fantastic. Comfort is another plus and the bed is the most comfortable hotel bed I've slept in and the room feels like a condo rather than a plain and dingy ol' hotel room. Lots of natural light makes its way into the room. It is VERY modern and everything pretty much new ij the room and there is an emphasis on being eco-friendly which I like. The only negative I have is there is some noise from the road depending on what side you're on and there is an amphitheater nearby as well with music events. Cool but can be a little noisy. Nothing earplugs can't fix though and it isn't nightly. Check it out! It's a great place to stay.

The hotel environment was too nasty. The check out lady was nasty with gestures, as I lugged my…read moreheavy suitcases out to the car. The management was down and nasty too. The parking lot was too small. The room shade doesn't really offer privacy.

THIS PLACE SHOULD BE CONDEMNED!!! ITS Filthy! Do not stay here if you can help it. The moldy smell,…read moremoldy carpets, and moldy bathroom fixtures are enough reason to give this place 1 star. It is clearly a 2 star motel (at best) hiding behind a juggernaut brand! The Marriott should be ashamed of themselves for branding this "MOTEL" and lack of training from 90% of the employees. They were rude and lacked any kind of empathy. The mold was so bad that it caused my allergies to flare-up... my throat was itchy, eyes watery and red, nose felt like it was being tickled with a feather all night. It was really really bad. If you have asthma or any kind of lung issues... RUN AWAY! This place should be condemned!! For the amount of money they charge sick ppl to be close for convenience is ridiculous! They can afford to remodel this hotel from top to bottom as well as hire an entirely new cleaning staff that is trained properly. The shower heads has so much green limescale it makes the water pressure low. Soak the shower heads!! Cleaning the bathroom sink fixtures has so much filth and grim!! Ugh! I am so disappointed and disgusted!! The only reason we are staying is bc the insurance booked us at this property and we had no other choices! Bistro is incredible expensive with a limited menu!

Located next door to the Mayo Clinic in Jacksonville this Marriott gets a Lot of guests who are…read morehere for a Mayo Clinic appointment. The Clinic provides a free shuttle from the hotel to the various hospital buildings. Marriott has a fantastic reputation and this hotel is no exception. I noticed a free Hot Cocoa bar in the lobby that even supplies miniature marshmallows. The only reason I gave only 4 stars is the price: $300 a night, while all other hotels in the area are approximately $100 per night.

Clean, friendly and comfortable. The breakfast they offer is also well stocked with cereal, fruit…read moreand breakfast sandwiches (something we've never seen before at a hotel). The room was a slightly odd shape, but it was comfortable and spacious. The staff were very friendly and helpful with directions and water. The only downside we had was the location. Ubers and Lyfts took forever to accept a pick up and if we were driving, we noticed the parking lot made it tricky to get in and out.

Thus is an extended stay dog friendly Hotel. They offer free continental breakfast with waffle…read moremaker and assorted juices turkey sausage scrambled eggs plus coffee. The rooms are spacious and nice very comfortable with reasonable rates. we payed 154 a night plus non refundable dog fee of 80 bucks. we enjoyed the accommodations and will def come again

Super friendly staff Great quiet comfy room…read moreGreat bar with bartender Burgers were very good there too.! Heated pool

Building: Very Clean/Pretty/Well Designed Staffing: Very…read morefriendly and helpful! Amenities: Plenty but the breakfast was on point! The coffee, for a hotel, actually was very good! Location: Near the Mayo Clinic but beautiful trees around and a quiet area. I loved it. No loud cars and honks to relax with our time here! We will stay again!

I stayed here for 4 nights and had a very disappointing experience…read more First of all, housekeeping threw away one of my shopping bags without my permission. The bag was NOT in the trash - it was on the floor of my room - and it contained the receipt and tag for a shirt I bought at Nordstrom Rack. Because of this, I lost $70 since I can no longer return it. This is 100% the hotel's fault and completely unacceptable. Second, there was no Do Not Disturb sign provided in the room. Every day, even when I did not want service, housekeeping entered my room. This is a huge privacy issue and should never happen. When I brought this problem to the front desk: The night staff was polite and professional. But the morning shift lady was extremely unprofessional, dismissive, and rude. She claimed housekeeping said my bag was empty (which is simply not true), refused to take any responsibility, and just told me there was no manager on duty. Instead of helping, she told me to "take a business card and call the manager later." As someone who has worked in hotels myself and as a business owner, I know exactly how guests should be treated. The lack of responsibility, poor training, and dishonesty from staff here is shocking. I strongly request to be reimbursed for the $70 I lost. Someone needs to take responsibility and fix this situation. At the very least, train your staff properly so future guests are not treated this way. I will not recommend this location to anyone and will reconsider staying at Holiday Inn Express in the future.

The staff is very nice and the place is mostly clean…read more They did not clean our room or leave fresh towels. When we let front desk know-they did not offer to remedy!!

We really enjoyed our day at the spa with couples massages and all of the beautiful amenities…read more Lunch by the pool was delicious too. My grilled salmon was perfect.

My husband and I just returned from a 3-night stay at the Ponte Vedra Inn & Club. With taxes and…read morefees, our room was over $800 per night, so we expected a restful, high-quality experience. While the property itself is beautiful and the woman who checked us in was warm and welcoming, our stay unfortunately ended on a very negative note. We had to check out at 3:40 a.m. for an early flight and went to bed early. The room next door was hosting a loud party with multiple people, and we could clearly hear laughing and shouting through the walls. Just after midnight, I called the front desk and explained that we had an early flight and couldn't sleep due to the noise. Brittany assured me she would send security. However, the noise continued without any change, and it never sounded as though security approached the room. At 12:53 a.m., when the noise grew even louder, I called again. This time I was told that security "did not believe it was a disturbance." At that point, I genuinely felt as though the resort was prioritizing the enjoyment of the party next door over our ability to rest--despite a clear request for assistance and the fact that we needed to be up in just three hours for a cross-country flight. I again explained what we were hearing and asked that someone please address the issue. Finally, at 1:04 a.m., security broke up the party. By then, it was extremely difficult to fall asleep before our 3:00 a.m. alarm, leaving us exhausted for a long travel day. When we checked out this morning, the front desk associate Effrain printed our receipt but did not ask how our stay was or thank us for visiting. When I mentioned this, he stated that it was "early in the morning" for him. I explained the situation from the night before, and he replied that he didn't know anything about it but could "write it in a report." When we asked how to contact a manager, he said we could email but did not have an email address to provide, stating that he had only been there three months. We came to Ponte Vedra to attend my company's executive Christmas party and hoped for a relaxing weekend. While the resort is undeniably beautiful, the lack of responsiveness to a legitimate noise disturbance--combined with dismissive customer service at checkout--left us extremely disappointed, especially at this price point. We truly wish our experience had matched the reputation and cost of the resort.

I was beach front on the 5th floor for a few days and I honestly feel like I got the best room. Mr…read more Serge, working the front desk was very amicable and accommodating in every way possible. The room was clean and the room service was excellent. The room service workers were all very nice and polite. I went during a lifeguard completion and I witness one of the South Carolina guests being rude and disrespectful to the staff member assisting in the breakfast buffet. I completely understand why there's a small fee for the beach chairs and umbrellas on the actual beach. There would be way too many arguments and fights for the chairs and the longevity of people using them or others that would hog as many as possible. We've always had to pay at every hotel I've been to. And I'm so used to having free netflix at the hotels that I was surprised that there wasn't a free account. And some of the charging cable ports in the room didn't work. The shower is not sealed and water leaks out from under the door. I also did not receive the wifi so I used my mobile data instead but it would have been irksome if I had brought my laptop. Had a great view though. haha I did get the view of the pier, so you can imagine how many homeless fights I got to see.

This is a very nice property in a great location. Located right on the beach with plenty of places…read moreto eat and shop, you can't go wrong. Rooms - clean and comfortable Breakfast - adequate Amenities - a very nice pool, a small market and a pretty nice bar Staff - nice! Wear and tear - higher than you might expect from a newer place. Leisure travelers are hard on a place and loud as hell too.