We stopped at the Residence Inn during our road trip, with our two young kids. Overall, the stay was great - rooms are spacious, staff friendly, pool and hot tub updated, and rooms generally soundproof. Only complaint is the room was quite dusty, and the sofa bed left more to be desired. Also, they charged $3 for parking, even though it's a private lot that does not appear to be in a shared space. However, it was nice to have space to move around and sleep everyone, and this location is close to the highway and multiple restaurants, making it a convenient stop. Would stop here again! read more

Welcoming, cozy hotel that is perfect for a long-term stay out of state, especially if you have animals. By the time we left, we agreed that it felt like home and our little dog enjoyed his walks in the field out back. I am removing a star because of the stains on the carpet and couch, as well our experience with the booking and check-in process. They did not have our suite ready until 2 hours after our predicted check in time. read more

Residence Inn by Marriott - Maumee - Spacious kitchenette fully stocked with kitchenware & appliances! - Hotels Near Me - Maumee, Ohio

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I thought I would give this hotel a second chance. I mean it has been 2 years since I've reviewed it last time. The beds are worse, the breakfast is trying but seriously lacking. the pool is gross with mold/mildew on the pool chairs and condensation buildup is beyond and out of control. The rugs in the hotel are worn out and threadbare. Many places you can see tears. We were in a room that was infested with lady bugs. We Switched to a different room on a different floor and it still infested with more lady bugs. Pulled out a comforter from the closet and it was stained with something. Didn't want to investigate. Save your $ and Stay somewhere else!!!!! The tvs are busted and the screens are blue. Suuuuper thin walls and can hear everything!!!!! read more

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Standard simple residence for short term stay. Personnel are pleasant Rooms are fairly clean and supplied. Conveniently located near shopping and restaurants. read more

Pros - Conveniently located with stuff nearby Social hours after work with light food and drinks Friendly staff Decent sized rooms Cons - Our room could have been vacuumed better and the vents were full of dust no dishwasher soap provided either This was our third stay here for work. Besides the room that could have been cleaned better, everything else was satisfactory. Breakfast is typical hotel breakfast, not bad. read more

Hotel is tucked away in the back. definitely cutting corners -- water pressure in the shower, complimentary breakfast, room furniture. I would have expected a bit more for $165/night. read more

I would give this hotel a zero star if that was an option. Avoid this hotel at all cost unless you want a very unpleasant stay. My shower wasn't working, and I called the front desk for help. They said they would send someone, and no one ever came. I reached out to Marriott Bonvoy after my stay, and they said someone would contact me, and they never did. It's been almost two months and I still have not heard from anyone. The towels were dirty, the room sofa was stained, The bathroom smells of urine and the shower wasn't working. Lodgers please beware. read more

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We stayed in a few hotel in this area when we visited Toledo before. This was an excellent stay. The check in was quick and friendly. The room was very nice and clean. I did use the work out area a few times. the pool and hot tub are located in a nice bright area and they have an area outside that is nice just to sit around and sip a good Merlot. All in all the stay was great, breakfast was very good. The beds were sleep induicve and comfy. I would stay here again if I ever come to Toledo. read more

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Pretty typical Residence Inn experience. Infrastructure was decent. Service was bare bones but pleasant for what was provided. Acceptable breakfast (although not executed on top end of Residence Inn breakfasts). Not a go out of your way joint, but gets job done if you need to stay in area. read more

We arrived around 7pm and got ourselves checked in. The woman at the front desk was very informative and friendly. She let us know whens breakfast and pointed out where the indoor pool ans fitness center was. She gave us the times its open and sent us on our way. Arriving in the room i was very pleased! This cute studio room was very clean and spotless. If i didnt know any better id say i was the first customer to stay in that room lol. everything just had a new feel! The kitchen had everything you needed for a longer stay except for the groceries, which they had a note that says they will gladly do for you! The bathroom was stocked with its soap/shampoo and 3 huge towels. The living room area was cozy and there was a big screen tv that had lots of channels. The bedroom part was great as well. the bed was very comfy with lots of pillows and even some extra in the closet. i loved the huge wall sized mirrors on the closet door and sink mirror. No complains at all! When we got downstairs for breakfast, there was a good crowd but no lines or anything. They had an awesome selection of breakfast items. Scrambled eggs, sausages, biscuits, variety of bagels, toast, diy waffles, cereals, toppings station, yogurts, fruits, really good coffee, teas, and so much more. the seating area downstairs is beautiful especially with all that natural light coming in from the high windows. It was a bit chilly but it had a nice outdoor seating area and also had an extra room inside in case there was too many people. Wish my trip was a bit longer but i do hope to come back again. oh and its pet friendly! Based on the smell, you wouldn't even know it was pet friendly unless u saw a sign or actual dog. Good job to the pet owners for keeping there pets cleaned and thumbs up to the staff here for making it hardly noticeable for people like me with sensitive nose. My phone camera doesn't do it justice! In fact if you check the pictures that's posted on this yelps business page you'll see how it really looks. read more

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Residence Inn is a part of the Marriott group of hotels. They are usually designed for the extended stay customer looking for a place to hang out until their project is over or they find a home as part of a job transfer. Atmosphere - New, new, new. It is always nice when a hotel is new. This one had a modern layout with modern features to boot. Room - Free wifi, two, count them, two LCD televisions. One in the bedroom area and one above the fireplace, yes fireplace. Oh, the televisions also came w/ HD channels (a big plus, as a lot of hotels get the TVs but send through the same junk signal). Beds, comfortable w/ nice sheets. Not high-end hotel nice, but none the less soft to the touch. Other amenities ironing board, iron, soaps and shampoos all top notch. Negative, no lotion which is a must w/ dry winter air. Service - Friendly, prompt, clean room. They even sent me a thank you card a week after my stay. It was signed w/ real ink too. A nice touch. Location - Near the highway and plenty of restaurants. Overall - A great choice at a reasonable price ($105 w/ AAA) if you are in the area! read more

Great, clean, family and pet friendly suites to relax in after a long day on the road. Free Wi-Fi and free (but limited because of the pandemic) breakfast. Friendly staff enforcing the mask policy. Posted quiet times (10pm-6am). read more

The hotel seems very dated. Walked into the room and instantly smelled like weed. Walked even further into the bathroom and it was apparent someone had been smoking (a lot) in the bathroom thinking it wouldn't t be noticeable. The hotel/rooms have flyers plastered everywhere regarding covid and their "commitment to professional cleaning," but it is apparent the house keepers do not pay much attention if they signed off on a room like this. Thankfully I am only here a night . read more

So my First review was removed already. So see all the photos and know that it's the tip of the iceberg. I more than livid now seeing all the details of events were removed. I spoke with General Manager on Wednesday and showed him the photos I took and he said he would take issue an rectify them. However as of today there are still several of the issues still present. He even mentioned he had issues in the past with the gal who was sitting in the chair stuffing her face and smoking directly out front. So he know exactly who I was referring to. The fact that several of the issues remain is pitiful and as such I have reduced my review to 1 star. There are several other Marriott in Maumee and Perrysburg to stay at and I will not be staying here next week because the price isn't delivering the standards I would expect for $160 a night. read more

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FLEAS!!! Multiple people here have been discussing spider bites on their bodies but they are fleas! I work in healthcare and stay here for work. I felt something biting me one night on my shoulder, turned on the light and found a flea on me! Sure enough, one of my colleagues has bites all over her legs and when she called, they checked it out and the hotel said there were fleas when they pulled back her sheet. They allow animals and told her they do not flea bomb the rooms each time an animal stays there. Besides the major bug issue causing health concerns, the hotel is nice and the employees are wonderful. read more

Residence Inn by Marriott - Maumee - Opened the stove to this. Asked 3 times throughout my stay for it to be cleaned. Left 4 days later with it still like this. - Hotels Near Me - Maumee, Ohio

Stayed here for over a month when I was in Ohio for a work trip. The room is nice, big bed and lots of pillows. I really have only two complaints about this place. First of all, the WiFi is the worst. I'm sorry, but if you are providing internet to a full hotel you should make sure it is up to par. Add this to the non existent list of channels on the tv and it makes a long stay (where you don't know anyone and spend the majority of time in your room) very unpleasant. Not to mention the WiFi was also down for a period of time when I stayed. Also, the staff is questionable. Some were very nice. Others rude and don't even smile when you say hello and smile at them first. Everything was very clean and tidy but in today's world I just can't get past the bad WiFi and channel selection. Maybe that doesn't matter to some, but to me it did since I was here for an extended stay. read more

Great stay at a decent rate...yeah, I'm a fan! We stayed in a junior suite for 4 nights and received exceptional service. Nice complimentary breakfast offered in the AM's and the housekeeping was phenomenal. The entire staff was very friendly and accommodating. My only complaint would be that they do not offer a outdoor pool, but the weather sucked while we were there so I wasn't missing much. Will plan on staying here again next year for the annual handball tournament! read more

Even though Residence Inns are branded as extended stay hotels, we stayed here for just a night. We didn't arrive until late (9 o'clock-ish) and were promptly checked-in by a nice woman at the front desk. The lobby of the hotel is really nice--high ceiling and plenty of space. We got a room on the third floor as requested, but upon entering, the thick smell of smoke hit me in the face. All Marriotts are smoke-free now, so it was a little bothersome to smell it. A quick trip downstairs and a funny conversation with the woman at the front desk later, we were in a new room which smelled much better. The room is pretty standard for a Residence Inn--a king bed and a pull-out sofa. The TV swiveled between the sofa and bed depending on where one was watching it, but the picture on the TV was less than optimal. It stuttered quite often--it would cut to like 10 frames a second (bad) and then back to normal, which was pretty annoying when watching basketball. The bed and pull-out bed were both comfortable, so no complaints here. Breakfast was standard--they had a nice array of yogurt, pastries, etc. The parfait I had had raisins in it which was kind of weird, but to each his own. Overall, it's a nice Residence Inn with good staff and I'd stay again. read more

Stayed here overnight while passing through OH. The hotel itself is very nice and the room I had was the size of a small apartment with separate bedroom, dining area, a full kitchen and small living room. The staff was extremely nice and helpful and their laundry room was a blessing after being on the road for a week. The only negative is my room smelled pretty bad when I first entered it, reminded me of a wet dog. The bathroom also reeked, though everything looked clean. The doors would fall closed no matter what you did, which may have been part of the bathroom odor. I propped the doors open and sprayed some Odium which helped a lot. I'm guessing it was an anomaly with the hotel and would still recommend it for anyone going through the area. read more

Not a fan of Residence Inn overall but this location is one of the worst. Manager Chelsey was one of the worst I've had a conversation with. Rude and not willing to help with issue; let it be known she didn't care. Seemed like she was purposely being rude to get me to go away. Amazing that manager would treat someone bringing revenue to her hotel so poorly. Always have liked Hilton over Marriott. read more

The front desk team and the cleaning crew are on point. They a managers reception during the week from 6-730 with drinks and light snacks. That's a nice bonus after a long day! We have stayed here 3 times now and we will keep coming back. read more

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Another stop on what to date has been a growing brand loyalty to Residence Inn -- at least for this particular trip. Newest decor available. Quiet. Safe. Clean. The only thing preventing 4 or 5 stars was the so-so staff. Using the rear door to access the parking lot, we constantly had to wade through a crowd of smoking housekeepers. The breakfast lady seemed grumpy every morning. And upon checking out, after annoyingly tapping on her computer for several minutes the desk clerk claimed she had no way to print a bill showing what they'd charged to our credit card. WTF? read more

I am a loyal Marriott customer. We stayed here after Christmas with our boys, my parents, and my sister with her family. (3 suites) My parents were given the handicap suite which is much smaller than a regular suite with no oven and no discount. Our suite was fine, but not as clean as the wife would like. (However, she doesn't travel much and has a touch of OCD when it comes to cleanliness). I would agree with her about the shower not being really clean since there were long, dark hairs in the shower and we all have short light colored hair. I also was surprised that the bed was a regular spring mattress and not a foam one. It had been a long time since we had slept on a regular mattress and it wasn't great to sleep on. All my other recent Marriott stays have been on foam, so much so that we got one for home two years ago. Additionally, there was only the pullout bed, which is small for our boys together. After the first night, one got moved down to the Grandparents' room's couch. No rollaways available. The staff at breakfast was friendly all three days. As was the front desk staff, which handled the pool issue promptly (another family with kids who had a "vomit and fecal matter incident" in the pool) and then put up with all of us taking over the tables in the lobby to have pizza. The housekeeping staff was also friendly. We had other local family coming to the hotel to watch our Christmas. Since one room would not have comfortably held our group of 13, I asked for a conference room. We were able to use one for $50 due to my Marriott status. The room was VERY warm due to all the incandescent bulbs, but we were able to cool it down with ac and turning lights off. I did have issue with smoke smells in the hallway. Our suite and my sister's were at the end of the hallway on the 4th floor by the stairs and occasionally the hall would smell like smoke. We assumed it was from the outside and rising up. read more

So I have stayed at more than 50 Marriott properties in the Eastern part of the states. The AGM here told me something I never heard. " we cannot do anything about it just asking you to accept it". What do I mean well we checked in on Saturday totally understanding all the virus protocols. We were somewhat taken aback when all the garbage cans were over flowing and smelling the hallways were not vacuumed. I went to get some food and was met with two minors swearing at me on the elevator. Coming back to the room with food, walking from the elevator to the room I wanted to eat chips because of all the smoke. I finally found the front desk clerk who tried to help but you cannot stop Niagara Falls with a bucket. So I asked to discuss the issues with management thats when I heard " you know its tough we need business, we cannot do anything about it we ask you to accept it" never have I heard that from a Marriott employee. I would say do not stay here soon it will be a rent by the hour hotel. Will I hear from the hotel? No I did. Just accept mediocrity. read more

The establishment itself is beautiful and the breakfast was great. However, our 2 br unit appeared to have not been cleaned, all of the surfaces were dirty, foods in the cabinet from previous renters, the kitchen floor was sticky, underneath the sink was disgusting, the arm of the couch appeared to have dried up bodily fluid. They put me in another room which was also dirty, some food particles in the cabinets with the clean dishes and dried noodles in the sink, particles on tHe floor. When I brought to the attention of the manager, she refused to look or address my issues and stated that everything was fine from the previous room and she refused to walk through it with me. Her reason was she was not comfortable because I was a man! read more

This is the second time I have stayed here for business as required by my company. I wasn't impressed the first time by the upkeep or cleanliness but nothing egregious happened so I returned. This time, upon checking into my room, the bed was made and everything seemed in order, however, found empty axe bottles in the shower, when I removed them to throw out the shelf was filthy. I then checked the toilet to find hair and urine stains all over the seat. They checked me into another room and I found dirt in my refrigerator and cob webs in the side lamps. I wake up every morning with what appear to be new spider bites on my extremities. If this all wasn't enough, the daily/nightly pot for hot water for tea's water often comes out tainted brown and tasting like leftover coffee in spite of adding two tea bags. Don't stay if your company doesn't require you to. read more

Dont waste your money , go to the Maumee location ! Very unprofessional! Had numerous problems there , tried calling district manager Eric for a week and he never responded or returned my call. That is not the professionalism I've come to know at residence inns. The rooms aren't as nice as others ; even though it's relatively new. Lobby is fine , so is the pool and exercise room . You have been warned about this location , I wish I had . read more

Amazing stay! I've never had one bad experience at any Residence Inn. Hotel is super clean and staff is wonderful. The rooms are huge and the beds are so comfortable! Love the pillows! The fitness room and pool were really nice too. The fitness room was bigger than most fitness rooms in other hotels. Highly recommend! read more

Don't trust your reservation...confirmed reservation requiring handicapped facilities was not honored....said it wasn't available. Either the person booking doesn't know what they're doing or they just didn't care as long as they booked the rooms. read more

It's a very nice and comfy place to stay. The service is great and homely as well. My favorite place to stay when I am in Maumee for work.

Checked in sometime after midnight and received excellent service from the front desk. The hotel was very clean and accommodating. They have all the basic features you might want. They also have laundry, a basketball court, and an outdoor fire pit. I would definitely recommend staying here. Outstanding customer service! read more

Very cozy place to stay. The staff is very nice and friendly. The lobby is a comfortable space with a fire place to give it nice touch of home. There is a little patio outside that is very nice to relax during the morning or evening. There is a little fire pit that is on during the late evening, which is very cool and cozy. The only issue I did have was with the pool and jacuzzi but that might be at almost every hotel. While using the jacuzzi, there was visible dirt/grossness on the foam which was disturbing. Obviously, did not return to the pool area after that. Other than that, a very nice place to stay. read more

The Crud, the Bad and the Ugly! I have been a Marriott Gold Rewards member for 10 years and have stayed at various Marriott brands all over the Country. I stayed here several years ago when new and was very pleased. Then a couple years later and it was drastically different but hey a bad room from time to time doesn't make me throw in the towel. However once again I stayed on Oct 10, 2015 and its official...it is a total disgusting wreck. Stains and tears on furniture, stains throughout on carpet, red blood looking stuff on the bath door, carpet and chair, grease on refrigerator and cabinet handles.... and it goes on. I asked to speak with the revenue manager three times and never once got a reply or call. I have pictures to back up everything I am saying. HILTON HONORS, HERE I COME! On another site the Manager of this Marriott replied he was sorry my stay didn't meet their usual high standards and that they were under renovation to improve...HAHAHA, Bulldookie! There was no renovation going on, no one called me and when I asked to speak with a manager directly not only did I not get a reply but the staff never intervened or delved deeper to know more or attempt correct a thing. How does that lie constitute for anything more than a brush off or an excuse. I was there and the manager and staff could have responded to address this and make it right. Typical lip service. Its like in the middle of a work week full of Mondays when after a rushed and overwhelming da, its late and you have no time to prepare dinner so you drive through and pick up your family's dinner order and then drive 20 minutes home and set the table only to discover half your order is wrong and the other half is missing so guess what... your all going to bed hungry. And when you call, the resteraunt manager tells you to drive 20 minutes back at 9:30 PM and return the order with your receipt and they'll redo it for you. HOW DOES THAT MAKE THINGS RIGHT, MAKE YOU FEEL VALUED OR EVEN MAKE YOU WHOLE!!! Human error happens and with the right approach are opportunities to interact with your client, make them feel valued and turn them into more loyal customers. So many opportunities missed here and they don't get it. Stayed October 2015 read more

I was absolutely blown away with this hotel. It was very clean everywhere. I am very picky about cleanliness and smells. This hotel surpassed our expectations. The staff was very kind and helpful. We have stayed at multiple hotels in our travel and this was by far the best. Our room was like a mini retreat. We stayed here on New Years Eve. The room and decorum was very updated and was very comfortable. The hotel had a great fitness center with a pool. Overall just very impressed. read more

They allow pets, but charge a non-refundable $75 pet fee. My dog is 13lbs and could not do $75 worth of damage. disappointing.

Stayed at this hotel during a dance competition and while the hotel was nice, there were misleading statements made by hotel staff. When we checked in I informed them that I knew I would be staying for 3 nights but the 4th was not a given. I explainged that we had to see if the dances made it to the finals and that it may be late in the afternoon on the 4th day. The person at the desk assured me it would not be a problem and that they would accomodate our needs. After we found out that we had not made it to the finals, I quickly informed the front desk (1:30 p.m.) and prepared to check out. Now the trouble arrised...the front desk clerk now (a different person) 1st tried to charge me for a full night, based on a late check out. I informed her of my previous conversation, then she said she would charge a 1/2 night...I said "No" and explained my previous conversation again. She then said that the best she could do was to charge me $30. Frustrated with the lack of listening skills and helpful nature I paid the $30 and exited....never to return. I have been a loyal Marriott customer for years, and rarely run in to this type of service. However, this hotel staff was less than accomodating to assist with previous commitments made by others. Next time I am in the area I will find accomodations elsewhere and will not frequent this hotel again. read more

During the stay the staff was friendly and the hotel was clean. However, my receipt was incorrect and could only be changed by a manager. This took a lot of effort on my part and required follow up for a week. The managers were not receptive to my claim and after arguing with me, only corrected my bill as a favor. I will not be staying here again. read more