Room was on the tighter side, but thoughtfully laid out. The ironing board was pretty small, though…read moreeverything else felt functional and well-placed. Nice adjustable large TV, mini fridge, desk area, and a safe included. Overall, it had a cozy feel...just a bit compact if you like more space.

Cute hotel, but for the price it lacks commodities and service. Bartender was exceptionally rude…read morefor no reason. We are polite people with reasonable requests, but every ask he rolled his eyes at. We only ordered 2 beers, so I'm not sure why he was so irritated with us. Service was slow, took us around 6 hours and 3 calls to get 2 extra towels. We stayed during a week there were not many other guests so I have no idea why it took so long, but again we were kind and patient. 2/3 people working the front desk were quite rude and seemed inconvenienced any time we asked a question. Staff needs a serious intervention, and I say this as someone who has worked many customer service facing jobs.

Fancied up motel I dug the record player…read moreI would stay again The Oxbow calls itself a Hotel, but at least where my room was is more motel. No big deal. Stayed in plenty of motels. You do get the accompanying road noise, but it is not too bad. Just city street traffic and not freeway or highway noise. The rooms have been nicely remodeled from whatever road shack this place was before. Each room has a fridge which is always a big plus. Each room also has a record player which I thought was kind of cool. Small but hip collection of records in the lobby to choose from. You can take up to three out at a time. The attached bar, The Lakely, is decent. Jazz band playing when I was there. Not a great beer selection. Was a little bit disappointed that the drink token I got when I checked in was for BOGO and not a freebie. That is not how I am accustomed to drink tokens working. I prefer The Lismore hotel which is a couple blocks away for its quietness. However, I would not object to staying here again.

Such a cool place to stay!! I absolutely love the staff, the vibe, the decor, the record player and…read moremusic selection, convenient restaurant, good drinks, live performances- all fantastic. For sure would stay again, but would try to book in the main building. My only thing with my room in the flats/unattached building, at least in the late summer/early fall, is that it was pretty musty in the room. They had damp rid packets out but they can only do so much. It was fine for one night but not the greatest vibe- probably not as big of a factor in the main building rooms though.

Pretty new hotel. Has all the amenities that the newer HI Expresses have. Such as, an average size…read morepool and whirlpool, pretty decent workout area (open 24 hours), guest laundry, free breakfast, nice sized In room TV with 3 movie channels, and plenty of free parking. It's new so, as I would expect, it is clean and fresh looking both inside and out. Beds are comfortable and bathrooms are roomy. Floors of all HI Expresses are thin, so if you have a lot of movement in the room above you, you're going to hear the pounding of every step. Overall.... Average+ hotel for business or pleasure travelers.

Definitely a nice hotel to stay at well clean and maintained, the staff is wonderful and very…read morehelpful to the guests, they have a gym area and indoor heated pool, it's close to a lot of stores and restaurants within walking distance.

Booked her last minute after previous motel turned out to be a dump. Room was very clean…read more Donna at front desk was very kind. We were traveling with special needs person and they allowed us to look at tge Ada room and another before check in and even allowed early checkin and waived fee. There is some minor wear and tear in places.like you can see where door lock must have been replaced and shower could use some new caulk. In one area but over all very clean and nice staff

Barely checked in and I am thrilled already. They serve breakfast! A N D there's a very…read moreprominent sign in the elevator about "quiet time" being between 22:00 hrs and 6:00 hrs. Delightful! Excellent start. Time to unpack. Next morning : Well, still looking really good here. Quiet. So quiet. You can work and sleep well. Bed is comfortable. Not too hard; not too soft. Linens are excellent. (Not a given.) Room and bathroom are clean. Everything works. Let's hope breakfast is good, too.

This hotel is huge only 4 floors but it's u-shaped. My husband complaint's about being the last…read moreroom on the floor. Well it happened again we walked to the end and them turned left and walked some more it was funny. Our room was nice and very clean. With a view of the interstate but we had a beautiful sun rise. Large indoor pool and hot tub. Large outdoor patio with table and chairs even two gas grills. We sat in the lounge chairs next to doom evergreen and seen some baby bird's. Breakfast was at 6:30 sausage links and scrambled eggs waffles cereal and Oatmeal bread muffins and fruit. Just something to get you going. This was a very quite and clean motel and the staff was very friendly.

Not as nice as it was when they first opened. They haven't kept the place up like they should have…read more The cleaning is not what it should be. This place was great when it was new, but I'm seeing now it was only because it was new. The room was definitely not clean. There was visible dirtiness everywhere. I'm pretty disgusted by how unclean the room was this time. We've been staying here for two-four nights every other month and this place just keeps getting dirtier. One positive thing was the woman working during the Sunday breakfast was so nice. Totally on top of things, great customer service skills, very pleasant. Not sure what her name was, but it was Sunday, October 15, 2023. She deserves a raise and some recognition. Well done.

Stayed here for a week…read more I'll start with good stuff: 1. Close proximity to the interstate and Eau Claire. 2. Nice staff and lobby area. 3. Parking lot had ample parking. The in-between stuff: 1. Pool was small and heavily chlorinated. 2. Breakfast bar was ok, the staff were nice, but food was just meh. The bad stuff: 1. The housekeeping staff never vacuumed, made our beds, or changed our linen the entire stay. 2. I had to exchange towels almost everyday, or ask the front desk to have them replaced. 3. The bathroom smelled moldy and was dirty (see photos). 4. The room was two queen beds and small. The window would not open and the room airflow was not good. 5. Over the weekend, it was pretty noisy, with kids running around yelling. Overall, I removed one star for the lack of housekeeping, one star for the dirty bathroom and one star for the overall "meh" experience (stay). I realize that the Best Western Hotels are independently owned, but this hotel was not up to standard, so for the price I paid, I was not impressed. They can and should do better!

How fun are these guys?!?! Everyone loved the ducks left at the tubs, staff & the vip parking was a…read morefirst for us... or maybe we just never noticed... Whatever the case, everyone (3rooms) said they were happy with their stay. The rooms were clean and as expected. Breakfast was hot & the eggs were real (hard to find in a budget stay). The coffee was still lacking but, as a coffee snob, I usually carry my own, just in case I need it. ; )

Beautiful hotel, and great restaurant on site…read more We stayed here for two days and we could have spent a week, it was very relaxing and refreshing. Not the usual hotel frenzy at check in or check out. Being from Chicago, we were very impressed with Johnny's a beautiful Italian restaurant on the premise.

First off they got our reservation all screwed up. 2 days before our arrival I got an email saying…read morewe didn't have a room for Friday night which was a total screw up on their end. They then charged me $219 for the room. I then went to their website and was able to book the same room for $140. The pool area was absolutely horrendous you couldn't even walk in without chocking and your eyes burning. The "supposed clean sheets had hair and dirt on them. The whole weekend was not a pleasant experience and will never stay there again.

The hotel was up to date, well kept, extremely clean, and friendly staff team. For breakfast, they…read moreoffered warm and cold - above average of your typical hotel. There are quite a few decent grocery stores and restaurants surrounding. Uber delivery is here too. I would definitely stay here again whenever I'm back in the area. Give them a try!

This hotel is gem! Totally remodeled and updated 2 years ago. Very clean, reasonably priced,…read moregreat staff! Definitely would stay here again!! Lots of amenities nearby!!

It's a solid Fairfield. The felt desk staff were friendly across all shifts. I stayed for two…read morenights and will use them again when in town. There are limited Marriott options in this area.

Very poor experience with the staff. Booked under points (so I thought) by calling the hotel and…read morebooking, when the phone app failed. was specific that its a POINTS booking..... and as it turns out the new girl did know how to do that, so the manager just booked a "paying room", so once I checked in and thanked them for the Points Room, they then informed me I was being charged, and YET NEVER WAS I TOLD A RATE! They then became rude and combatitive - and now I am having to make multiple calls to Bonvoy to straighten out, and call CC company to object to charges!!! UPDATE : Still NOT settled and staff claiming they offered to cancel and allow re-booking last night, to get points room, but stating "guest refused." - going to the extreme of blaming the customer!!