Noise. There has to be some way to cut the noise level down in the rooms. I stayed at the hotel and was forced to sleep with ear plugs at night and wear my noise cancelling headphones in the rest of the room when not sleeping. Even then, you can still hear the highway traffic...18 wheelers, diesel trucks, and muscle cars. It never ends. 24/7. I did not sleep the entire time there except for a few hrs. The next issue was the lack of hot water for a day and a half due to a cold spell and frozen pipes per the front desk. During the cold snap, my room just would not get warm no matter how high I turned the heat up. Breakfast was fantastic every day. Lots of quality choices. The people were friendly. No business center really. Just one computer at a desk. So there was no place to work at the hotel privately without tv's and music going. Not a fan. read more

check-in was fast and easy. the breakfast was OMG good- croissants and bagels that didn't appear to be frozen, turkey sausage and hard boiled eggs. the drink options we opted in- coffee (that was not water- BIG plus) and chocolate milk... very well placed in the beltway feeder road right at the south end of my old neighborhood, it was nice to stay in comfort close to the old home ;) the pool was amazing (even if the storm kept us out), the room kitchener was clean and fresh and just amazing and comfy! it just FELT fresh and clean, which i definitely appreciat read more

Residence Inn at this location is not quit up to the standards of other locations and Marriott. We read all the reviews before booking but our experience was not as good as others. At check in, the gentlemen in the evening couldn't / didn't put effort into combining two separate reservations into one. Next morning, the nice gal took 2min to get it done so we didn't have to move to another room (after packing up). Then, the water issue. Pressure was low and worst part, no hot water (cold-wild warm). We mentioned to the front desk, she was nice and told us she would notify maintenance. That evening, we had hot water. Next morning, no hot water (cold), pressure a little better. Informed front desk person, she said it's because of cold temp outside (56 degrees at 8:30am). Not up to Marriott standards unless staff take it seriously and fix. Ask about water issue before staying here. read more

The Good: :: location is great! very easy to get to from the freeway :: service was very friendly and helpful...got us sorted with an accessibility room quickly and made sure that it was clear he was there to help if we needed anything :: checkin was a breeze :: lots of handicap parking spots in front. this came in handy as I had a gimp leg and needed to minimize the walking :: rooms are very spacious! lots of space for you to spread out and relax. LOVE that it's not just a room with 2 beds and a bathroom with no space to maneuver. you've got a sofa that transforms into a bed, a kitchen (fully stocked with dishes and utentsils and with a dishwasher!), kitchen table, bathroom, and end table :: good amenities for the kitchen (e.g., new sponge! dish soap! dishwashing tablets!) and bathroom :: free hot breakfast included! basic, yes, but does the job...eggs, bacon, sausage, toast, bagels, oatmeal (and fixins!), juice machine, coffee, yogurts :: luggage carts available for use The Bad: :: the sofa bed is pretty bad. like...sagging, feel-the-coils The Ugly: :: none Would I go back? Definitely! For any future cruises, I think this is a great option that gets you closer to Galveston but lets you have the proximity to Houston and all its offerings (read: Vietnamese restaurants) without the extremely inflated prices of Galveston hotels. This place is IN. read more

This is a great hotel that far exceeded my expectations. I was just staying 1 night and wanted something cheap. I found it on Priceline $80 total including taxes. I have stayed at a Residence Inn only once before and I knew their rooms were suite-like with kitchenettes and everything. I was expecting something to be wrong with the place given the highly discounted price, but it was great! It's nearly brand new, and the room was very clean. I especially loved the all-white bathroom, it is so modern and bright. Breakfast is complimentary and a pretty good hotel breakfast. They have all the standard hot items, eggs, sausage, waffles, oatmeal, etc. plus standard cold items. There is not much to see in the surrounding area for tourists but if you have a car there is a decent sized shopping area right across the road from the hotel. We ended up walking over there, but it's not a great walk as the sidewalks are right next to a large highway. But it is possible to walk. I would definitely stay here again. Heck, it was nicer than my old "luxury" apartment at home. read more

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This Residence Inn was fantastic! The staff was so helpful at all times and the rooms are beautiful here! I very much enjoyed my stay at this hotel. The room I stayed in was roomy and comfortable and I could not have asked for better. In addition to the actual hotel there are so many convenient stores and restaurants nearby it made my stay even better. They offer breakfast from 6-9 which was delicious and convenient, and they have really good coffee which is always a plus in my book. If you need a great place to stay in Pasadena I would highly recommend this Residence Inn. read more

We had a free night stay on March 18th , this hotel opened in September of 2016 . The lobby is very spacious we checked in around just after 3.30pm the front desk agent was very friendly our room was very nice the kitchen was great with electric stove which is an advantage if you want to do some cooking. A little disappointed with the pool water was cold apart from that it is a very nice hotel , we enjoyed the free breakfast buffet it starts at 7 am till 9am. Definitely come back .thanks read more

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My job involves lots of travel and I usually spend around a week every month in a hotel. I try and book Residence Inn hotels as much as possible, because they have a full sized fridge and a kitchen. Which allows me to take my leftovers back or cook dinners and save some money/avoid eating out as much. Some Residence Inns will also have "happy hours" around 6 or 7 with some snacks and cheap beer/wine. I normally check them out but I'm never tempted to stay and eat it over going out for dinner or prepping something in my room. However this Residence inn has had the best happy hour yet. I just had a delicious side salad and burger along with a Karbach love street beer. I also get super tired of hotel breakfast and normally eat oatmeal or cereal along with any fruit that might be available. I was super surprised to see real bacon offered for breakfast (I'm use to seeing stiff turkey bacon). They also had flour tortillas, which meant I could make myself breakfast tacos! As a native Texan this made me very happy. I was also surprised at check in with a free upgrade for my room. I've been a platinum Marriott member for 6 months and haven't ever received an upgrade before. The room was clean, the staff is friendly and the amenities are all to the level I'm use to when staying at Marriott affiliate hotels. In general, this specific hotel has happily surprised me with extra touches of high quality hospitality. read more

Super swanky for a 3-star hotel. Really nice staff, accommodating housekeeping, great hotel staff overall. I love how spacious the suites are. Full kitchen with dishwasher and two persons bar stool. The adjacent living room offers sectional seating with a laptop table for convenience. Across the sofa area sits a full-size work desk with a view. Bedroom area sits a comfortable queen with two nightstands and dual book-lamp/night lamp. Ensuite vanity area, with fairly decent closet space. Bathroom with huge modern open concept shower. Vanity lighting mirror and sleek bath vanity. Over all stayed two nights for less than the cost of one night at the budget inn. Free continental breakfast. Laundry, dry cleaning and grocery services upon request! read more

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Great service , clean rooms , restock towels , soap , dish soap , friendly staff I can see the managers are focused walking into the hotel haven't entered the building when the employees are already smiling and waiting for your arrival, the kitchen staff super focused and willing to help in any way. I highly recommend this place .. all the washers and dryers work read more

Nice hotel. Staff very friendly. Rooms are super clean and modern. Free breakfast. If you don't have a car there are only two full serve restaurants walking distance. Anything else you have to drive to as this hotel is off a busy road and there are no sidewalks. Other than that, it's a great place to stay. read more

This is a very new hotel. Everything is modern and clean. The staff is very friendly and very helpful. Breakfasts are solid, consisting of scrambled eggs, sausages, waffles, cereals, muffins, fruits, cheeses, etc. Complimentary newspapers are available in the lobby. The hotel is located next to a fairly sizeable shopping area. All in all, my hotel stay was excellent. I would definitely stay here again. read more

I stayed here recently with my three children, husband and dog while my house was being finished. I ended up staying for two whole weeks, despite originally booking for just a night or two. Every one of the staff was a pleasure to have contact with, from the front desk, to the maid service, and even the morning breakfast staff who looked for my children every day. I will be looking for reasons to stay again, or perhaps have a business meeting in their meeting room. Nice property and would have no hesitation putting family in this hotel when they visit. read more

These people did not tell me about there $160 non refundable pet fee. Awful staff awful hotel. They pretty much stole the money right out of my account. read more