Management does not do anything. No one is ever at the leasing office when you need them and they…read moresend email after email "reminding" people of the lease rules (no smoking, clean up after your pets) but don't actually do anything about it. I've stepped in pee multiple times in the elevator and no one cleans it up. People let their dogs poop in the parking garage. Hallways always smell of weed. Plenty of people smoking cigarettes at the pool area. I've had to put in multiple maintenance request for every single thing they needed to be fixed because they never ACTUALLY fix it unless you get the main service person. Management and staff are friendly but it's just too hard to get things fixed here. Service elevator is the only elevator on one side of the building and it was down for MONTHS. AC in the hallways was down for MONTHS. Fixtures and apartments are spacious and nice and ours came with brand new carpet but the cons out weigh the pros. I do like how packages are delivered to your door and you can easily manage who you let into the building. Anything service related is terrible except for the cleaning crew who do their best to keep up with peoples pets.

Berkshire *update*…read more I moved in right before the pandemic and there have been several improvements since then. I've lived in houses my entire life so the transition to living in an apartment on top of being on lockdown was a little shaky. The sense of community and the cobu app certainly helps, food truck and other events are held periodically and is a great way to mingle with neighbors. The upkeep has certainly improved! Gina and her staff (including the cleaning staff and maintenance staff) have been very much on top of the grounds. The mingle room has updated their furniture/ recreational games and every so often they touch up the paint around the building. Ms. Gina has been very accessible when needed , courteous and helpful with each encounter. I'm certainly considering resigning another lease agreement :)

Recently renewed my lease with Seth, and just as before- Modera Douglas made it an extremely easy…read moretransition and process. Seth helped with any leasing questions and was always tentative to my needs. Highly recommend!

I lived at Modera Douglas Station for over two years and my experience was consistently…read morefrustrating. There were major issues with management, security, cleanliness, and communication that made living here stressful and not worth the rent. Here are some of the issues I had: Management & Communication: Interactions with the leasing office were often unpleasant, especially with leasing agent Chris, who was consistently rude and unhelpful. When I raised concerns, they were either ignored or responded to with vague promises and no follow-through. After I moved out, Modera sent me to pre-collections for over $500 in damages, but the photos they used as "evidence" were of a completely different unit. I had documented my unit's condition beforehand and disputed the charges, which were eventually dropped. This situation alone showed how disorganized management is. Cleanliness & Building Conditions: The common areas, particularly the first-floor hallway, often smelled like urine and cigarette smoke. Trash, cigarette butts, vomit, dog urine, and dog feces in the hallways and elevators were a regular sight. The elevators frequently broke down and caused long wait times. Security & Package Theft: Package theft was a regular problem. While there is a package locker system, it fills up quickly, and many packages were left unsecured in the mailroom or around the building. I had several packages stolen and even filed police reports. Modera does not have front lobby security like neighboring buildings do (buildings like Core, Avalon, and Cascade have them). Property manager Wendy told me she actually identified the man stealing packages and had seen him in the building herself, but despite that, no security measures were put in place and thefts continued. I also felt uncomfortable with how easily non-residents could enter the building. Safety Incidents: One day, a homeless man entered the lobby and confronted me and my mom, threatening to take her purse. I reported it to emergency maintenance and the office. Chris told me to take a picture next time. I never got any kind of follow-up after that report. Parking Garage Incident: On the day I moved out, I found that my car had been hit in the parking garage in a hit-and-run. I contacted Modera, and they initially said they'd review security footage. Later, they changed their stance and said they couldn't view their own camera footage without a police officer present--by which point, I'd already moved out and couldn't pursue it further. Noise Issues: Noise insulation in the building is terrible. I was originally placed in a unit next to an elevator (remember, they constantly break down) that made loud scraping noises I could hear throughout my apartment. It was so loud I couldn't sleep or concentrate. It took repeated complaints and eventually escalating to the city and corporate before I was moved to a different unit. Common everyday noise is expected in apartment living, but even then, general soundproofing was poor. I could hear neighbors talking, sneezing, playing music, and even what sounded like weightlifting above me early in the morning. At first glance, Modera Douglas Station looks like a nice place to live, but my experience was stressful and disappointing. Management consistently failed to prioritize resident safety, comfort, or communication, and the quality of life doesn't match the high rent they charge. I recommend checking out other nearby properties instead. Also worth noting: before I even moved in, the office asked me to leave a positive review in exchange for holding a package, so take the glowing reviews with a grain of salt, as they clearly solicit them from prospective tenants.

Julio is the best! Very friendly, talented and helpful! He fixed everything I had issues with in…read moreminutes.

Avoid! The worst…read moreliving conditions. The plumbing and airconditioning CONSTANTLY break down. CONSTANTLY.

The best building in the Gables. You won't regret moving here. The staff if so helpful, friendly,…read moreand professional.

I had a very disappointing experience with the leasing coordinator at The Sofia. From the start of…read moreour apartment tour, Sarah (the leasing coordinator) appeared disengaged and provided minimal information about the building. She walked us through quietly and gave short, one-word responses to our questions. Although her lack of professionalism was discouraging, we had been planning to move to The Sofia for a long time and did not want it to affect our decision. Prior to the tour, we had discussed rental rates with Sarah, and she agreed-- in writing-- to lock in a specific price for us. After the viewing, however, she only allowed us five hours to complete the application. Despite the rushed timeframe, we proceeded, as we had been waiting for an opening at The Sofia. When reviewing the application, we noticed that Sarah had sent us paperwork for a different unit than the one we toured. We immediately reached out to her before the offer expired, but received no response. She ignored our calls, and we eventually went to the leasing office in person the next morning to resolve the issue. At that time, Sarah informed us that the price had changed and insisted it was too late to correct the error--even though it was SHE who sent us the wrong apartment application in the first place and there was nothing we could have done to fix it from our end. This experience was unprofessional and left us feeling misled and dismissed, particularly given our clear interest in the building and good-faith efforts to move forward. It's safe to say this felt purposeful and it's so sad that something like this was allowed by the property manager.

My friend already lives at Gables Ponce and I was looking for an apartment, so I booked a tour…read more I already loved the 1 FREE PARKING and NO FEES for amenities which every building I toured was charging for. I work for home so working spaces are a must, and they have 2 and I need a good pool and gym. I leased a 2 bedroom, where I will be getting beautiful sunsets, thank you so much to kind leasing staff!

2 years and loving it…read more I just recently renewed my lease at Gables Ponce. Me and my roommate love the building and the area, we walk to Trader Joe's (5min walk), we love how close coconut grove is for restaurants, and the mall is (5min walk) there's coffee shops, and movie theater. Staff is SO nice, Belma is consistent with her customer service since we moved in, and renewing was a no brainer. Building is looking more modern with all renovations, and we love the free food from all the resident events !

We were tenants at The Mile for years before moving out last year - always had great experiences…read morewith the previous staff. A package got delivered by mistake to the address at The Mile recently, we called multiple times and no one answered the phone. Finally after digging through IG we found an alternate number. The manager, Christopher, was extremely rude and dismissive. Leaving us no choice but to go to the apartment to show that the package had been delivered there and solve the issue amicably. We simply asked for him to go check the mail room to confirm if the package was indeed there, considering it is an expensive item. He flat out refused to get up from his desk and was condescending and lacked simple decency. Maybe he should try finding a job where he doesn't need to deal with people, as that clearly isn't his calling. For all we know he stole the package for himself and refuses to help. We will escalate further with FEDEX and Willow Management as there was no amicable resolution. Can't imagine what the tenants have to go through with this guy at the manager.

Beautiful property and lovely staff! Great location, just steps away from the Miracle Mile!read more

Thank GOD I moved out - my lease finally ended. I'm now living at Red Road which is cheaper, more…read morespace and MUCH more professional. But that's not where it ends with Thesis, I have SO much hatred toward this horrible fraudulent building. They charged me $5000 for "misplacing trash items" even though I put them in the trash room. They never told me exactly what I need to do to not be charged. They also charge $500 if you pay rent 1 day late; even if their website is down. HOW AM I SUPPOSED TO PAY RENT WHEN THEIR WEBSITE IS DOWN?! They took my security deposit and now are trying to charge me thousands more for leaving a TENNIS BALL in the apartment. Now onto the serious stuff: my friend Lily lives there and they messed up her AC and has nearly $70,000 in damages from mold that was caused from their stupidity. This place is going to be shut down soon likely; it's not worth living here. Sakura is the most rude person I have EVER spoken to, she is a liar and a fraud.

Recently moved here after a year of a horrible experience elsewhere. Total game changer. First of…read moreall it's very modern looking and I don't mind working in a common area, it's actually giving me a vibe of a resort. Second of all it's super clean, my main concern and preference. Third- concierges are always super helpful and nice, even when I was frustrated at the beginning while moving. Forth - Location is a top. Love love love this place!:)

Absolutely loved the experience in getting an apartment. SUPER clean floors and smells luxurious!…read moreRafael made it so easy to set the whole process.

I love the experience I had in finding a dream apartment. The customer service and the…read morecommunication is very fast and very direct to the point and it's very luxurious inside out and even the pool very beautiful as well. I'm very maintained great family apartment location.