Cannot recommend Rest Haven. We lost two beloved furry family members within 90 days. When our sweet 16 yr old kitty was at deaths door, we had planned to go to another cremation facility in the area that had very compassionately and respectfully processed our beloved 11 yr old dog. When our kitty died suddenly on 7/18/25 we were simply too emotionally distraught to bring him to the facility of our choosing, so our vet sympathetically said she would take care of his cremation process and that it would be done with Rest Haven (RH). Since we trust our vet implicitly, we didn't question it. The first cremation facility that meticulously presided over or dog in April, took AMAZING care her. We were so impressed with their handling of her from the moment they received her, until we brought her home. It was apparent how much they honored us (and her) in the care of her. When we opened the gift bag that contained her remains, we found the loveliest, professionally printed envelope and inside was not only her cremation certificate, but a beautiful Rainbow Bridge insert on one side, and info about the facility on the opposite side. Our girl's ashes were in a high-quality, solid Mohagany "Tree of Life" urn box that was not cheap or chinsy in any way. Her name beautifully printed on the bottom of the box as well. Inside, her remains were tightly sealed in a thick polyethylene bag and then delicately placed in a silk bag. It was so thoughtfully done and with very clear sensitivity to us and our beloved girl. We expected and hoped for the same experience (or something close) with RH when we picked up our cat Simba's remains. Unfortunately, that was NOT the case. The RH 'certificate of cremation' for our beloved boy was basically printed on inexpensive paper, his name and my name printed so tiny it's difficult to read, there was no ID #...and the certificate was not even centered on the sheet. The written information on the 'Resthaven Pet Services Statement' was haphazardly filled out and barely legible. The box that his remains are in is inferior in quality and craftsmanship - cheap/flimsy. On the bottom of the box, a barely legible printed piece of paper was glued on. It is evident the printer was quite low on ink. And the "Made in Thailand" sticker was upside down - It simply should've been removed. Upon opening the box, it felt like our boy was just 'another number' and one of many pets they processed - his name scribbled on the ziploc baggy, as well as the word 'Knoxville' - obviously they wanted to make sure it was going to go back to the correct clinic. Very sad and disappointed that RH provided nowhere near the same level of thought, care, or sensitivity of our beloved cat as was our dog at this other cremation provider. RH's handling of our boy feels thoughtless and perfunctory. Maybe because they process so many animals - it has become 'just a business'. Somehow, they've forgotten how important these babies are to their families. The disappointing thing is both cremation places charge almost the same price...actually, RH is slightly more expensive - but that was not evident in what we received. I called RH 7/24/25 and spoke w/a woman - she seemed hurried and frazzled. I told her that I was disappointed and explained the details above. She said she would call me back in 20 min. She never called back. I called the other cremation provider that took care of our dog in April. I apologized to her about the mix-up and that even though they were expecting to process Simba, that he'd been sent to Rest Haven. I expressed my heartfelt disappointment that they didn't process Simba's remains because they had done such a loving and phenomenal job with our beloved dog. I explained the difference with what we experienced with Rest Haven. I assured her that we would ONLY be using their services going forward - as we have another cat in failing health. To show the level of compassion and sensitivity, the Mgr of this other facility offered for me to bring Simba's remains to her and that she would personally create a special cremation certificate, assign him an actual ID and place his ashes in a similar packaging with a silk bag. Even though they didn't cremate him, THEY unhesitatingly wanted to make it right for us and give us a more positive outcome following the death of our sweet boy. They TRULY understand how important it is. Two very different experiences in just 3 months - from two very different cremation providers. With the way that RH so casually handled our beloved Simba, in such a cursory way - we honestly have no idea if he even had an individual cremation, if we actually have ONLY our Simba, or if he was processed in a communal setting and we just have the equivalent of his weight in random ashes. All it takes is one bad experience to make a lasting impression, especially with something so deeply personal and delicate in nature. We simply cannot recommend Rest Haven. read more

Resthaven Pet Cemetery & Crematory - Rest Haven - Pet Services Near Me - Seymour, Tennessee

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I called Resthaven to pick my pet up and our first interaction was ok at best. I am sure people in this business are used to seeing animals that have passed away but the man who I spoke with showed no compassion on the phone. When he called to collect payment I asked if we could get a paw print and a hair clipping - which is stated on their page is included in the cremation. The man told me, "we don't do paw prints, that's the vets responsibility and as for hair I can check but he may have already gone in." NOT what I want to hear even though I knew it was going to happen. I picked up my pet and there is neither a hair trimming nor a print. People in this industry should only be in it if they can show compassion towards their grieving customers. I would not use this business or recommend it to anyone. read more

Unfortunately I have had to use their services twice in 2 months for my 13 yr old dogs who passed and the staff was wonderful and very kind in this difficult time! read more

I woke yesterday to find my Sweet Maggie had crossed over during the night. I called Resthaven . The lady that answered was so patient and helpful. I brought Maggie to her and she was kind and patient as I said my good byes. It was a Saturday and they had minimal hours. She told me not worry about that she would be there for us. I highly recommend this. Company. read more

My fur baby Oliver had to be euthanized yesterday, we decided to have him cremated so that I could take him back home to California, Resthaven was available for us last minute. The staff was very sweet and caring and made it so much easier for me to leave him behind even though it was only overnight. They offer a few different services but I knew what I wanted, they did not pressure or try to up sale, they simply gathered the needed information and allowed me to sit holding my baby one last time, for as long as I needed even though it was closing time. They had a little alter area that I could have set him but I did not feel that I could just leave him there laying alone so I handed him to the older gentleman and he held him as we left. They did have the option for pick up however, I felt I had to be the one to take him and drop him off, to take him on his last car ride. read more

Buisness owner is rude as heck. Terrible customer service, and bad attitude. I deeply regret letting my vet send my beloved dog to this jerk. I called and spoke to him and he seemed really unconvinced and put out by answering the phone. After talking to several of my other pet owner friends, many chose a different service after speaking to him. Unfortunately my vet placed the initial Call or I would never have done business with him. Horrible way to treat someone who is grieving. read more

Abysmal service. The owner, Frank, picked up our Amelia from our vet after she had passed. We told the vet we want a paw print - not an unreasonable request considering it is included in many other places. Distraught, my wife called them less than two hours after she dropped our Amelia off at the vet. Seymour is 40 to 50 minutes away from our vet, considering the time delay there was no way our Amelia had already been cremated. My wife told him she wanted a paw print. He gave excuses and seemed like he didn't want to be bothered about it. In short, he in no way represented their claim on their website, to "Bring closure to grieving Pet Owners as quickly, economical and painless as possible. Treat Pet Owners beloved pets with care, respect, and as if they are our own." Instead, without so much as a phone call they brought our Amelia back to the vet in a small box "Made in China." They didn't bother to peel the "Made in China" sticker off of the box, they slapped a generic piece of paper with generic information on it. This piece of paper isn't even glued down all the way. $150. I'm certain it didn't cost them more than $10 for this box. And less than a penny for the sandwich bag and magic marker ink they wrote her name on the bag with. I called an spoke with a woman who was so busy on the other end I asked her "If you're too busy right now I can call you back." She told me she would have Frank call me back. Frank never did. What a disgrace. I'm not a grieving pet owner - I grieved for my pet while he was suppose to be working on "bringing closure." I have accepted my Amelia is gone, I have grieved. Make no mistake, I'm an angry customer. I wouldn't treat anybody this way. Had I suspected that he wouldn't do anything, I would've demanded my pet's body back, or at the very least I would've driven up there and taken a clay imprint myself. I would've spent the extra fifty cents and travel miles. Now, I have nothing but a sandwich bag full of ash containing, God knows what and a cheap box "Made in China." If I could include pictures on Yelp, I would... Disgraceful read more

I have used Resthaven 5x's and taking my Little Man there this morning and after it's ûver I will bring him home. I have never hay problems with these people. read more

Resthaven Pet Cemetery & Crematory - Pet Services Near Me - Seymour, Tennessee

Ronnie was waiting for us when we dropped Mabel off, he was so sweet, and caring, made me feel comfortable leaving her with him. This was the hardest thing ive ever done, losing my little girl chihuahua, They are very sensitive with us as beening Mabel owner, he seems to really caring, That means alot when its your fur baby, Her box is beautiful and thank you. Sincerly, The Siewert Family, Powell, Tn read more

They were kind and sympathetic all the way.. On the phone and in person. That means a lot when your fur baby is family. I highly recommend them! read more

The lady we made arrangements with at Resthaven for our beloved dog was very sensitive, respectful and professional. We would definitely use this company. Unfortunately our vet Ashville Hwy. Animal Hospital mistakenly sent our dog to Yeargan's, which the lady there was the polar opposite. read more

When I first called to engage this business's assistance with my deceased fur baby, the lady on the phone was very kind in spite of the chaos in the background. As she was unable to take my payment over the phone at the time, she called about three days later. The reason this service receives a three out of five star rating from me is that when the lady, same one from three days earlier, called, she was positively and insensitively chipper and cheerful. She advised that my baby would be back to my vet the next day and asked for payment. She clearly didn't appreciate my somber tone as I was trying to fight back tears when she cheerily told me to "Have a great day!" Generally speaking, when it comes to customer service, friendly, cheerful service is the name of the game. That should necessarily be tempered when one is in the business of handling deceased loved ones, whether human or pet. I encourage everyone who utilizes this service to be prepared to be met with a happy tone. read more

I recently use their services for cremation for my beloved dog. They were very respectful and dignified and cheaper than everyone else. And they provided a beautiful little mahogany box with the ashes. I was going to get an urn, but the little box is much more beautiful. I have very highly recommend them at that dreaded time of need! It cost $105 to cremate him and that included the box! read more

I will not use their services again. We recently had to put one of our dogs to sleep and decided to cremate him. We had to call and follow up on when we could pick up our dog's ashes twice. When we arrived at the office, the two gentlemen were rude from the time we walked into the office to the time we left the office. The older gentleman was rushing us to pay for the services and very insensitive. I was looking at pet urns, and the older gentleman was getting irritated with me and said, "Most people are satisfied with the box they come in." I started crying, understandably, and the older gentleman didn't offer condolences, no Kleenex, nothing. The other gentleman that was with him in the office walked out of the office as soon as I started crying and didn't say one word to us. My husband said "our dog was very important to us" and the older gentleman in the office said " I bet it was". Through tears, I said "HE was very important to us". I definitely would NOT recommend using Rest Haven for your crematory services. I don't even want to think about how they treated my sweet baby boy. read more

Rest Haven went above and beyond in helping me and my family with the cremation services of my favorite dog. I will never forget their level of customer service. read more

Disgusting service done for my friends beloved pet. Paid but didn't even get the paw print