Believe the negative reviews. Don't give them your money. Not worth it. I regret it. I wish I read these negative reviews instead of believing this "company" is professional and honest. There is free resume help and free job coaching out there. Don't pay for this. read more

Scam artist, told me he would charge one price and charged me hundreds more. Did not do the work that he said he would do. Did not even change my address on the cover letter so this should tell you all you need to know. I paid him 850 to write my resume in 2019 and he took the same resume for 708 and gave it back to me the same essentially. He will lie to you and steal your money and trust me, your phone will not ring. Best off ditching him as he also has a horrible disposition and will get mad and retaliate against you if you give him pushback. Buyer beware. read more

I dealt with Fred throughout my entire process. He was responsive to emails and phone calls. When he told me he would call, he called. He was always kind and upbeat on the phone. My contract was for 2 cover letters, a resume and interview coaching. He submitted the two cover letters and a resume in two different formats when he said he would. He offered the free edits provided by the company. When I experienced circumstances outside of my control, Fred remarkably went against company policy and gave me a full refund, much to my relief and I am very, very grateful for that. read more

Recently I called Alfred Mariani looking to get an updated resume and cover letter, mine are years old. I sent him a copy of both he said he went over it. The problem was I had no actual dates of employment, the only thing I could remember was a job I had years ago but I did work for the company for ten years. Together over the phone he and I came up with a timeliness for each job. There were so many different jobs as I moved around alot. Although I have not received anything yet after going over all the reviews and speaking with him for sometime I am confident he'll provide me with the resume and cover letter. When I do receive them I plan on adding to this review. read more

Would not recommend this service. If I had done my due diligence, I would have realized this in advance. My initial phone call with Fred went alright... was more of him telling me what to write than me telling him what I do. I explained that I was looking for a resume, not a cover letter or linked in access. After regrettably providing my credit card information over the phone, he then charged for all 3 services. The resume was absolutely terrible- grammar errors, wrong last name, repeated bullet points, education and work experiences left out, disorganized and unprofessional. The cover letter was basically just a template with a few extra sentences added in... none of which had anything to do with my actual work. A 5 year old could have done a better job and he was not apologetic. He offered to do "edits" or go through each sentence with me on the phone... which basically made no difference. When I gave up and asked for a refund, esp for the services I never asked for, my money was not refunded. The charges were disputed and the company reported to the cc company and BBB- poor quality work and very sketchy.... 0 stars given- Beware.... read more

Creating a rèsumè is laborious and daunting, but not for Resumes Etc. My Dad introduced me to Fred who has a deep understanding of creating rèsumès for this fickle workforce. Fred is resolute about exceeding your expectations. He listens to your needs and explains any questions with simplicity. Fred is an effective "Writing-Wizard" with a vast amount of knowledge. He doesn't judge if your thoughts aren't coherent. Paint a mental picture of what you want and watch him work! My new rèsumè and cover letters are awesome. I ditched the one I had. The pricing is reasonable. This company is the "Crèmè de la crèmè." I highly and enthusiastically recommend Resumes Etc. without hyperbole. read more

I had the opportunity to work with Fred Mariani and he was so knowledgeable about the Project Management Field. He created my resume and cover letter in less than 5 days and it looks great. read more

THE ABSOLUTE WORST SERVICE I HAVE EVER EXPERIENCED. Not only did the resume that Fred made me look worse than the work of a 12 yr old he was extremely rude and unprofessional when I asked him ONE question about the format of the resume. He charged me over $300 for a poorly written resume and cover letter TEMPLATE, no specific details to me because he didn't ask me a single question about my professional career, just charged me and went on his way to edit a previous resume and replace the last person's name with mine. I should've known he was an angry, unprofessional man when I told him I wanted to cancel my meeting with him because I found another company to help me for a little less and he sent me 5 emails back-to-back in ALL CAPS like a child throwing a temper tantrum. I've never experienced such terrible customer service in my life. Overcharges and WAY underperforms! read more

BEWARE!!!! Resumes Etc, Professional Resume Writing Services, Owner Alfred (Fred) Mariani. I reached out for a consultation to have a resume done. I emailed my resumes to him and we set a phone appt for later in the day @3p. Instead he called at 1:47p stating another client changed appts. Mr. Mariani sounded knowledgeable and recommended 1 resume ($199) and 3 cover letters ($99 each). He offered $100 off if I paid in full right now. Or 1/2 now, 1/2 later. I told him I felt more comfortable doing 1/2, I wanted to see a rough draft first. I was feeling a little rushed in the decision, especially being he called over an hour earlier then scheduled. I requested some time to think about it and call him back a little bit later. He then became annoyed telling me "we're the busiest resume company on the east coast, I don't have time for think about its." That I could call other places and not to bother calling him back. I explained, of course I was shopping around. I liked his ideas but felt I needed some time to think and not make an on the spot decision to drop $250+. He told me call somewhere else and hung up the phone on me. Our ENTIRE phone conversation was 8mins long! I posted a negative review on google about the experience... No less then 20mins later Mr. Mariani called me from a different number demanding I remove the google review. Stating I had "one hour and not a minute more" to remove the review and provide him with proof it was removed or else he was going to sue me for slander. I didn't say a word and hung up on him. He then began sending me several emails and texts messages threatening "aggressive" legal action against me as well as threatening to post reviews to my employers. I'm beyond appalled at the EXTREME unprofessional behavior of this "business". I'm now also fearful that this man has all my personal information (address, employers etc). read more

Read and absorb all the negative reviews about this guy. It is clear he has posted (or paid to have posted) many, many 5 star reviews usually timed to offset a negative one. Then go find someone reliable through your school or friends. read more

Do not use this person! Fred is a snake ready to strike over the smallest thing that displeases him. I wasn't sure if I wanted to use a writer or which direction I'd want to go career wise. When I tried to convey this to him he basically told me to **** off and use someone else. He has zero customer service skills he's brash and arrogant. Instead of asking what you want as a customer he wants to tell YOU what you want and he feels as though he can not be wrong. Waste of time waste of a person. Save yourself the time. read more

Let me start by stating that this is not a review of any services rendered by Resume Etc., as I have chosen not to do business with them. Instead this is a review based on my interaction with Alfred who in my opinion, was ill mannered, condescending in tone, and unprofessional to me. I called and spoke to Alfred and inquired about their resume writing services. He gave me a price quote of $199 for a resume/cover letter and offered to call me back so he could ask me questions about myself/career experience, etc.. I agreed to the call back. Later, when I spoke to Alfred again, I informed him that I am still shopping around and I have not made my decision yet. At this point Alfred rudely cut me off and started to talk down to me in a very unprofessional and dismissive manner. He said, "if you'r price shopping then we're not the place for you". He then proceeded, in a very condescending manner, to tell me that I should just go for a $69 resume and call it a day. I immediately let him know that I did not appreciate his his ill mannered approach and terminated the call by wishing him a good day. Unbelievable! In this day and age with so many unscrupulous companies and price gouging, people like myself have learned to do our research, educate ourselves and get the best bang for our hard earned money before making a decision. No one should have to deal with the level of rudeness that I received from Alfred. I originally wrote the above review on Google, a few days ago. After posting the review, the owner (Alfred) replied by going on a rant about how they've been in the resume business for so many years and how they have the most 5 star reviews, blah, blah, blah. Then he writes that my review is slanderous because their price point did not align with my budget and asked that I remove my review lol. At no point did he offer any apology for his behavior or even own up to it. Again, I can't comment on the quality of their work but I can definitely state that based on my opinion, I was not treated in a professional manner. read more

Caveat emptor! I wish that I had read Yelp reviews on Resume's etc. prior to shelling out $400. I could not agree more with the reviews of this company! I did not encounter the unprofessionalism right away either, in fact, our initial phone call was very pleasant...it was only after I provided my initial (and continued) feedback to Fred where he became condescending, belligerent and downright arrogant. He showed his true colors by sending me unprofessional responses and even forwarded me emails from "satisfied" clients. Most of the content was from my original resume and he tweaked it here and there. Each and every time I reviewed it, I found more typos, spelling errors and formatting issues and it became increasingly unacceptable. It was not something you would expect from a professional resume service, which is what I communicated to him and he clearly was not happy with the feedback. Who is the customer here? The format alone looked old school and was not modern and had no reference to my LinkedIn hyperlink which is key in this day and age. When I questioned the formatting and font, I received more condescending remarks. In one of his emails he put not once, but TWICE "Thanks, Resumes Etc. Staff" in answers to questions that I asked. If that doesn't scream unprofessional, I don't know what does. Please do yourself a favor and DO NOT use this service. Do not be fooled by his "impressive" website, anyone can create a website that looks great. read more

About 6 years ago I used this company as I was going to move to another state and was very happy with my Resume and Cover letter. I was able to land a job within the first month of putting it out there. Since that time, I have gone back to Fred for 2 different friends who were looking for a job and as a gift (coincidentally it was around their birthdays) I gave them a new resume and they successfully found job placements. I only have great experienced with Fred and his team. I was shock to see so many different not nice reviews about his services. read more

As other reviewers, I wish I had looked at Yelp before calling this business. Fred was a friendly and charming salesperson by phone until he made the sale. That all changed immediately. His work did not reflect any of the items we had discussed by phone nor was it the work of an experienced resume writer. He charged $99 per cover letter and I paid for two. They were nearly identical, short, and generic. He also spelled my name wrong. Initially, I was going to move forward providing notes as requested and expressing my disappointment in the cover letters. After the first curt and defensive response, I knew I had made a mistake. I offered to accept a fee for the initial work and requested a refund for the remaining cost. He insisted on providing edits despite my request to halt work twice. The edits were not remotely impressive and didn't cover all of the revisions I initially requested. He added one line to each cover letter. Again, I offered to accept a nominal fee and asked for a refund for the remaining cost. He became defensive and belligerent. He did offer to speak by phone and go line by line using my words and phrases, however, I had no interest in working with someone who could not competently and decently respond to feedback. Besides, I was paying for what I thought was his expertise. If I have to use my own words, then I may as well do the work myself. He responded by threatening lawsuits and to begin a campaign in defamation against me if I disputed the charge or wrote a negative review. This is not the behavior of a professional. I have filed a dispute with my credit card company, a complaint with the Better Business Bureau, and am pursuing further legal avenues to protect myself. As another reviewer stated, it is unfortunate and concerning that this man has access to such personal information with an initial transaction. read more

Fred is probably the most unprofessional person I've ever dealt with and you shouldn't even bother contacting him. I didn't even use his service but the way he handled our situation was just rude. I was contacting him and other resume writers to compare their services and prices. After Fred found out what I was doing he wrote me rude and unprofessional email accusing me of just looking for a cheap resume and said he would not work for me. I responded by simply explaining that was just comparing prices and services with other businesses, which is normal. He responded with bragging about how I miss out on working with the best then starting listing his credentials (all of which I couldn't find on the internet) and his A+ rating on the BBB, which could not be true if he has been complained to the BBB 4 times. Fred is obviously a fraud and if you research his business you will see it. I'm just fortunate I did not give this man any of my money read more

I wouldn't even give them one star. It was a horrible experience. Typo's, wrong content, terrible writing. I sent over 13 pages of suggestions trying to help them write what they should have from the beginning but none of that was used. It took two weeks to get on the phone to discuss and it could not be resolved. I tried getting my money back through my credit card company and the owner started sending nasty emails in response. Here are just a sample from Fred Mariani (the owner) to me. "When we are done with you, you will never be able to land another job.You are guilty of a federal crime and you are too ignorant to even realize it." "As per our conversation, any additional legal activities on your part, and your previous employers will be contacted with all information regarding your fraudulent activities, which should impact any references they would provide for future employment." There is another where he says that he is contacting the Dept. of Justice filing a complaint against me (the customer) and I that could go to jail for 3 years. I finally told him that if he kept threatening me like this I was going to go to the cops. You can see the full email on BBB. You decide if this is the type of person you would like to work with. read more

don't waste your money they did a poor job on my resume. not worth the $400. i did most of the resume myself after numerous calls and emails to the owner alfred. their resume had different fonts , justification etc. george t read more

I wanted to give Resumes, etc. a more favorable score, but sadly, I cannot. I began by working with Fred, which was okay. I didn't really encounter the unprofessionalism initially. Overall, I was satisfied with my revised resume because it was already in a pretty good format, only needing editing, really. I could have edited it myself but wanted an expert who was more up to date with online platforms. I did have to edit due to typos, etc. but it wasn't onerous and then a staffer took over for follow-up. Two other staffers I dealt with were unprofessional and not very helpful. I also questioned whether my resume was really meeting all the standards for online platforms and Fred was gruff ensuring me he used all the buzz words. He had to assure me because another staffer was so rude, I told her I wouldn't deal with her anymore. I also paid for the service they provide assisting you with applying for jobs. Eventually, I didn't think the service was worth it and the person I dealt with was unskilled and ultimately, unproductive. They didn't do anything more than I could have done for myself, although I didn't complain, I just took note. But what's worse is that Resumes Etc doesn't bother to follow-up to ask if you're satisfied or how they might be of further assistance. This one, seemingly small, gesture could go a long way to demonstrate ability to receive constructive feedback and also show that they care for those who've paid for this expensive service. Given that I was paying them to help in my job search, they were too stupid to keep my business as you pay for the job search month to month or however long you want it. I would not recommend Resumes, etc. read more

After, Using their service I thought the resume I recived was fair at best. I made numerious request to change it but the quality never really improved. The resume was not eye-catch, contained run-on sentences and lots of filler words. I humored him, figuring that I didn't know better and decited to use the resumes.. i have yet to recieve a call back using his resume and cover letters. Meanwhile, I read some books I got from the libary on resume. Then, My family and I made a really cool looking resume complete with a logo and its a pleasure to look at and been getting calls ever since. My point is don't use this guy (I think his resumes are stuck in the past). Read some books and use online sources you could probibly produce somthing better. I would post a picture, but it would void the contract I signed with him. Thats another thing you cant get a refund because he makes you sign a contract. Also, cant see any of his samples because...reasons. pro's he uses pretty good words i am not sure how he got all of his reviews on his website and a A++ from the BBB but, isn't it kinda suspious that he has all those reviews but none posted on Google reviews Cons : resumes are boring and contains lots of filler cost quite a bit no real logo Does not include a computer friendly version for those online applications that scans your resume Resumes and coverletters has to be altered for every position anyways read more

Save your money. Finding things turning downhill at my previous job I wanted to be proactive and work on my resume. I looked at a few resume writers and found a lot of favorable reviews for Fred. (should have looked here first). At first I was given a very convincing sales pitch on the first call with Fred about how he would reinvent my resume. Make it jump out from all of the other resumes etc etc. I agreed to use his services and he set up a call later that day. I thought that would be an interview type call where he gathered more information about who I am and do, rather than just what he read from a resume. After all how can you reinvent someone based on their old resume. The second call was about 10 minutes where he reiterated the same things he said earlier, nothing additional about my experience or needs. I had made sure that I was very clear at what and where I did not want to be pigeon holed. However, that fell on deaf ears. The very first line of the resume did exactly what I was crystal clear on not wanting to be done. The resume itself did nothing of what was promised for the $300. He only changed tenses of a few items and added a couple items. The resume was 90% of what was submitted to him. When, relatively untouched. I brought up that I was displeased with the work done, his tone changed greatly. For someone who offers free changes until you're satisfied, did not want to hear the job fell short. On the second rendition things I specifically added and said I wanted left in were removed. The dates I originally submitted per job were accurate, the dates sent back to me were all wrong, showing major overlap in times at each job. I had added several track changes, which were not corrected. After the third iteration and things looking basically the way I originally sent it in, I had not heard back from Fred. At that point I decided to cut my losses as it seemed even going back and forth they would not be able to deliver on the original promises. If you are looking for help, or have been laid off and looking for someone to touch up your resume, do yourself a huge favor. Go elsewhere. read more

Avoid Resume Etc, run the other way, and do your due diligence about selecting a company writing your resume. Having a well written resume will get you interviews and the job you want. Resume Etc is not the company!! There are many options out there...do your due diligence. Btw, I paid by credit card, disputed the charge and I got a full credit of $298.00-Thank you credit card company!!! Joanne K-It is good to hear you had a good experience...I did not!!! As for Yelp ratings...please reread on how they list the ratings. My review was real and genuine. You are right about "reading between the lines" because it is important to do your Due Diligence, as I wrote in my review, before dealing with any company. Gloria S.-I want to respond to you in my review because, as stated above, my review is the real deal not a dig at this company. And, as stated above, please read Yelp's review guidelines. read more

Very disappointing. I definitely would not recommend Resumes etc. Their end product was full of spelling errors and formatting inconsistencies. I ended up taking the garbage they provided and did it myself. read more

Very unsatisfactory. Fred had a good pitch during my search for a resume service but failed to deliver. First draft came back with wrong dates, typo's and completely incorrect interpretations. I got the sense he was just updating my resume with boilerplate that he used in other resumes. He never asked any questions about what I did!! I tried to work with him for a few revisions and he seemed to ignore what I was telling him and ended up doing it myself. He insisted on letting him have another shot at tweaking but I decided it was a waste of time. He might be ok with very junior resumes but certainly not senior level. I selected him over a higher cost alternative and think I got what I paid for. Be careful read more

I'm very impressed by the services I received from Resumes Etc, they transformed my resume into something amazing, focusing on the main points and making it truly amazing. The speed and quality of services is truly beyond. I was expecting to receive everything after the holidays but Fred worked with me and gave it to me sooner. He also helped me with my cover letter and I'm just truly amazed at how professional and short and focused it is. Truly excellent service from excellent professional read more

I hope no one has the experience I had- really horrible. I stated a concern regarding my resume and was dismissed. "Trust me." It turned out that I was using outdated language for a couple of key months of a job search because I "trusted" Fred. No folks....go somewhere else. Go anywhere else. read more

Used this service a couple years ago and agree with everyone else here. The owner charged me for resume, cover letters and job search. The net result was a template resume, template cover letters, and a "job search" that consisted of him getting me an interview with one of his friends for a $30,000 dollar a year sales job (I was making twice that at the time). Supposedly they sent my resume all over, yet I never heard from anyone. When I mentioned this, they sent me a nasty email basically telling me to F-off. Stay far away read more

Like several other people who posted on the site, I too didn't end up signing up with Fred. His response was to tell me via email that my resume will never work (that it was that bad). Very rude person. I hope people read Yelp reviews! read more

Buyer BEWARE! DO NOT HIRE THIS COMPANY. I REPEAT DO NOT HIRE THIS COMPANY! Long story short, Fred and I had a disagreement where he was in the wrong. He tried changing me 59 dollars to add something to my resume before he wrote the first draft when I refused, he became quite rude. I requested a refund; he refused, he then said my bad I thought I was emailing someone else. I told him I didn't want to work with him and give me my money back. He ignored every request; I called the bank for a chargeback. After Fred found out that I had done this, he emailed me and told me he was going to call his lawyers, have me arrested and prosecuted for theft and if I post any negative reviews, he would sue me for slander. He continued to email me bizarre comments stating we are at war; he fights, fights, and fights until he wins, and he will come after me relentlessly. He threatened to call the dean of the college where I am a master student and accuse me of intellectual theft. Lastly, to top all off, he charged my debit card again after the chargeback without my authorization. I had to call the bank to cancel my debit card and get another credit. read more

Working with Resumes Etc. is not for the faint or weak-hearted. They are going to push to get the best out of you, and the result will be a solid product that they will ASSURE you are happy with. They will work their expertise with a very personal touch. While many of the negative reviews speak to "unprofessional" experiences, I found Fred and his staff to be honest, forthcoming, extremely prompt, prepared, and knowledgeable in their craft. I would hire me after reading my new resume and cover letters, and I am hard to please! Thank you to Fred and his staff for your attention to detail, willingness to please, straightforward approach, and genuine--not canned--responses. It's a breath of fresh air to have a REAL company with REAL people working FOR you. Bravo. read more

DONT USE THIS COMPANY!11111. Fred will act like he cares about what you want but then becomes so totally unprofessional it's shocking. He uses cookie cutter templates and plugs in your information then emails it to you with misspelled words and messed up margins. It is emailed to you right away because once you receive it you cannot get a refund. His guarantee is only enforceable if you meet with him in one of his many so-called offices. He sends you 3rd grade writing and emphasizes all the wrong points. read more

Ken, I completely agree. Please don't be fooled by the BBB rating of A+. Fred is a very good at selling his business over the phone. He claims he has over 20 years of experience but the product is nothing impressive. The action words, technical terms, formats, which are the essential part of the professional writing, are amateur-like. The quality of the resume, as Ken stated on the previous comment, will be significantly downgraded. Fred is also not professional. He will call your revision as "This sucks". He also can't keep track of revisions -- You will never know which section he and I edited. I have used other cheaper services in the past, which he refer to them as "idiots", and they are much more professional and produced great deliverables. I did also start the dispute process for this service. read more

Skip this unprofessional, fast-talking bully. After a 10 minute pitch and a request for immediate payment by credit card of $398 -I asked for something in writing to indicate the services I would get for that fee. He hung up on me, and sent me a nasty email. Then I read the other reviews online and I consider myself lucky I dodged this bullet!!!! read more

Very unprofessional! Take your money Don't answer the phone. So many mistakes. I will never do business with this company again !

Very unsatisfactory. The resume I was provided with was overly-broad, generic and did absolutely nothing to highlight me as an individual applicant. I dealt with Fred and he was abrasive right from the start and he was unable or unwilling to understand my profession or what I wanted in an executive level resume. He just filled the resume with boilerplate language and used words out of context for my resume. The first draft was so bad that I asked if we could agree on a fee for his service for the first draft and then refund me some of my $298 fee. He refused and got angry and tried to say I would not work with him. After two conversations regarding what I wanted in a resume and two extremely unsatisfactory revisions I just wrote him off and took the loss. During the revision process, he did not make edits I specifically requested and he just moved words around on the page. I found that I was having to dictate to him and then decided I could do that myself without dealing with Fred. I cannot even say how substanrd the cover letter he provided. I didn't even ask for revisions because I had no indication that he could write a professional, executive level letter. I would not recommend Resume Etc at all, but if you choose to use them they are only good for entry level and low skill level resumes. Also Fred tells offensive ethnic jokes. Very unprofessional. Stay away!!! read more