I am proud to have received this wonderful testimonial from a long time client. June 13, 2012 To whom it may concern: I am writing this letter to say how much I love your Retriever service and how wonderful I think our rep, Neal Burns is. I was so dissatisfied with our processor we had previously, their customer service was horrible and the fees were outrageous. We are solicited on a regular basis by other companies to change our credit card processor with enticing fees and promises and normally do not even entertain their offers, but Neal was different. He presented himself so friendly and honest that I decided to hear what he had to offer. Since I have been with your company I have been so happy and nothing could get me to change again! The ease of posting payments and issuing refunds, not to mention setting up recurring payments is fabulous! I come from a strong background (20years) in banking administration and understand the financial side of credit card processing and I must say that when I first spoke with Neal almost 2 years ago, I asked him many detailed questions about how your services worked and gave him many scenarios of ways that I could anticipate your service may not be able to deliver what was being presented but to my surprise he answered every question to my satisfaction! He was very confident in his answers that I decided to make the change. He made the whole process so easy and worked diligently to make sure it integrated with our Eaglesoft software seamlessly. I have called Neal numerous times for many different things and he always takes care of the problem right away without delay. You do not find that level of customer service much at all anymore as most sales personnel do not care after the initial sale is made. Neal is the reason I signed up with Retriever and is a very large asset to your company. I feel that he goes far above and beyond to make sure his customers are happy. I have and will continue to, highly recommend your great service and Neal Burns to all offices that we refer patients to as I know they will love it as much as we do. Thank you, Office Manager Orlando Pediatric Dentistry read more

We are proud that Retriever received this letter from Dr. W. Michael Princell, DDS: I have known Matt Pate for several years now and not only do we use Retriever services in our office, I have recommended Matt and his company to several other offices. Our processing company charged us a $1000.00 term fee, and I called Matt with the information and approximately 10 days later we had the check for reimbursement. We love the Retriever system as it integrates with our Dentrix and allows us to provide secured payment plans for our patients without the time and trouble of having to remember to run payments. We were using Powerpay and I did not like the program or how it entered the payment into our system. With Retriever, we have control over how the payment is split between providers, we have access to reports online and can email the credit card receipt to patients. It is so convenient and secure! If you have a contract with another company, it is worth going to Retriever-they will pay the term fee, they will support and train you during the transition and they are there after the sale as well. Whenever I have a question, I can call or text Matt and I get an answer right away. I would not consider any other company. When Matt says the rates are the best, they are. And the service is even better than the rates. I highly recommend Matt and his company to any office looking for a better, more convenient and secure system. Dana Russell Practice Manager read more

I am honored to share this testimonial from a client in the San Francisco Bay Area: I am writing to tell you what a pleasure it has been to work with Richelle (Rickie) Milmoe and Retriever Medical/Dental. We were excited to learn that we were able to obtain additional services and benefits being setup with a healthcare account, like being able to update payments automatically to our patient ledger. We decided to move quickly to the new system. Additionally, we run different practice management software at our two locations, and each one works perfectly with the Retriever payment system. Payments automatically update to the patients ledgers in both Eaglesoft and Easy Dental, just as promised. Rickie spent a great deal of time training the staff at both of my locations to ensure everyone is completely comfortable with the system. And since moving to Retriever, Rickie has been consistently available to address our ongoing questions, no matter how big or small. One of my office managers said, "It's even easier than I thought it would be!" Rickie has helped guide us through a series of issues related to IRS reporting and setting up our account. She has worked with both of my office managers and my accountant throughout this process. This has been key to ensuring a smooth transition not only for our credit card processing but also for my growing business as a whole." Sincerely, Gayatri Sakhrani, DMD read more

I am proud to share this testimonial written by a long time client from San Diego, California: Re: Retriever Medical / Dental Payments The purpose of this letter is to provide feedback about our experience with Matt Johnson and the Retriever card payment system. Matt has remained our Consultant from our first experience with Retriever in October of 2012. Matt efficiently and correctly provided what we needed with minimal effort on our part. Matt always returns calls or messages and promptly answers our questions. Any new requirements or changes are added to our system as they become available. We especially appreciate the security of the Retriever online payment processing system. Each of our business locations has one point-of-sale computer with a card swiping device for completing transactions. An employee has to be physically present to access Retriever and process transactions. There is no remote accessibility to these computers and no card or consumer data is stored at our locations. Additionally specialized forms were provided for our use to allow the consumer to define their payment preferences. We are extremely satisfied with and highly recommend Matt Johnson and the Retriever Medical / Dental Payment system. Sincerely, Virginia Purchase Business Manager read more

I'm very proud to have received this letter from a client of 20 years!: "Nearly 20 years ago, I signed up with Frank Shiner of Retriever Medical and Dental Payments. One of the main reasons I signed up was because Frank explained to me that, due to the nature of their custom program, any legitimate charge could not be reversed by a patient. That guarantee stayed in my mind all these years because it was so unique. It was nice to know that I had this special protection. Recently, a patient, skillfully attempted to reverse two separate charges on my practice totaling $1,100. I responded to the chargeback inquiry by confirming that the charges were legitimate and describing what the charges were for. I then decided to call Mr. Shiner, who is now the CEO of the company, and remind him of his company's promise that I remembered all these years. I was, of course, worried that I could lose this significant amount of money. To my surprise, when I reached Mr. Shiner, the matter was already settled and I had already won the dispute because of the special protections I had through Retriever. It is nice to know that, because I am processing with Retriever, someone cannot take advantage of loopholes that exist in the retail processing marketplace." Dr. Andrew Silverman read more

May of 2015 marks my 5th year anniversary since signing on with the absolute BEST organization a business professional and sales consultant could possibly dream of representing. We continue to grow and it just seems to keep getting better month after month and year after year. There couldn't be a better compliment to what we do day in and day out than receiving letters like this from our clients... Dear Mr. Shiner, I usually don't usually write letters of commendation for sales personnel that visit my office, but I am doing so now. Ian Brown approached me over a year ago promising to lower my credit card processing fees while providing additional benefits that my current processor couldn't provide. Since that time, Ian has consistently exceeded my expectations with his meticulous attention to detail and complete understanding of my processing needs. Simply stated, Ian is the best envoy that your company could possibly employ. I would recommend Retriever to anyone requiring seamless credit card processing based entirely on my interactions with Ian Brown. read more

I am honored to have recieved this letter from one of my clients. I just wanted to acknowledge how satisfied we are with the service we have recieved from Brendon Degnar and the Retriever System. At first, I was reluctant to schedule a meeting with Brendon because I thought he was just another merchant company. I am so happy I did. He shared with me the differences in how our merchant account has been set up as retail for so many years and why being set up as "healthcare" would save us on processing fees among other perks. Brendon is very knowledgeable about the program offered by Retriever. He is prompt in returning our phone calls and even helped re-install the system when we moved to a new office. He guarenteed we would love the Payment Bridge software and we do. We really enjoy the extra ways to accept credit card payments and the reports are so easy to access. Our patients love the new signature pad too! Overall, we are looking forward to a long relationship with Brendon and Retriever. Sincerely, Maria Ford Office Manager Michael Truppo, D.C read more

I am extremely proud to represent Retriever Medical/Dental Payments. I've been fortunate enough to work with hundreds of medical offices and am proud to share a letter of recommendation from a great practice in Carmel, Indiana: This past year Matt Pate stopped by the office to see if he could work with us by lowering our fees and implementing Retriever with our PracticeWorks software. This was the frist time anyone, other than PracticeWorks had offered this. PracticeWorks could not even come close to our fees and since we were bound by contract, they would not buy us out. Matt, on the other hand, not only matched our fees, but Retriever immediately paid the $600 buy-out! Matt Pate delivers, and delivers without the used car salesman approach. Matt presents himself in a very professional manner wanting to help your business work more efficiently and save you money... Retriever has a gem in Matt Pate... we could not recommend more highly Matt or Retriever. read more

To whom it may concern, We have been processing with Retriever Medical and Dental Payments for several months now, and we are extremely impressed with their services! I was particularly impressed with their sales representative Angela Lanuza. Angela is very knowledgeable of her company and what they are able to offer us especially since their program is different to anything else out there. The Retriever program has been very convenient and easy to work with given that it easily interacts with our dental practice management software. Angela has been both helpful and understanding with any questions and/or concerns I may have. I have recommended Retriever to several other dental and medical offices in our area and will continue to do so. I feel confident that any practice would be just as impressed as we are with their program and having Angela as their account representative. Tarley Reed Practice Manager and Consultant read more

I am so proud of this letter that my company received from our client... I wanted to take a moment and let you know how pleased we are with Retriever. When you came into our office, we had just signed with what we felt was a reputable company. There were so many hidden fees and rates that we were paying out more than ever. The program that Retriever offers is true and accurate. No hidden cost, fees, or expenses. Retriever integrated right into Dentrix, our office software. When we swipe a credit card, the payment is posted directly onto the patients ledger. This saves a step. We are a small office and everyone has more than they can do. The faster we can assist our patients the better. I was happy and relieved when you told me that Retreiver would pay the cancellation charge we incurred for making the switch. And they did! Changing our processing to Retriever was definitely a good decision. Thank you. read more

I am honored to have received this testimonial letter. Our dental office has been using Retriever for our merchant services for 11 months now, and I must say it has been the most pleasant experience with a merchant company I've had. Our representative has been very helpful and efficient all along, always keeping us up to date with the latest info, and always willing to help with inquiries. The transition from our last merchant to Retriever was seamless and our team was able to adapt very quickly and easily. From the financial standpoint to the customer service we receive, I couldn't be happier. Overall I am very impressed and satisfied with the services provided to our office. Sincerely, Julie Dr Amaral read more

I'm honored to share a letter from a business manger for a four location practice in the New Orleans, La area: Dear Sir: Jared had promised us a refund of our cancellation fee from our former processor, I was skeptical that this would happen. When I received my check in the amount of $1000, I was delighted to realize that some companies do keep their promise. Jared was very helpful in setting up our accounts and helping me to train our employees on the use of the new equipment. Doing business with Retriever has been a pleasure so far. And a special thanks to Jared for helping me thru the paperwork and setting up our accounts. Sincerely, Susan ******* Business manager read more

I am honored to have received the following letter from one of my clients, Dr. Michael Tischler... "It is with great pleasure to offer our most sincere appreciation and gratitude to the dedication and outstanding service that we have been given by your company for the past 15 months. Retriever has exceeded our expectations in every way. Our new payment portal, which has enabled us to process credit cards while updating our patient files in our practice management system has not only saved us thousands of dollars, but was a seamless transition accompanied by excellent, personal customer service." read more

I am so proud of being a part of this dynamic company. It is so rewarding when leave a practice after I explain the differences of what we have to offer vs. the way they are set up. We are customized for medical and dental practices with tools that are easily implemented to positively impact their practice, guaranteed! This is why we have actual testimonials on our website and are endorsed by medical and dental societies across the countries. I would be happy to meet with any Doctor or Office Manager for just a few minutes and they will see what they are missing. Just call! read more