Amazing, quick, and affordable service. Staff is very nice and made sure my Chapo was comfortable…read moreevery step of the way. thank you!!!!

Very fas but was just odd that the rabies shot was given in the lobby. Affordable! Rabies shot $35.read more

I highly recommend Animal Care Wellness Center! We've been bringing both of our dogs here for…read moreyears, and they have always been amazing with them. Recently, our baby became extremely sick, and we came so close to losing him. Their team took the time to figure out what was really going on, properly diagnosed him, and gave him the care he needed. They've also continued to support us as we navigate his new diagnosis. Seeing him back to his happy, normal self means everything to us. They truly saved our boy and gave us our baby back. We will forever be grateful!

The initial visit was a consultation and a wellness visit and it ended with me euthanizing my dog…read morebecause he wouldn't gain weight. (Mystery illness) I couldn't afford to pay 2000+ $ they were charging for two separate blood tests for my dog and an X-ray. Yes I was given an options to choose from the humane society. However after feeling manipulated and swayed I am now left without my precious dog. He was my legal emotional support dog and we are left shattered. It was 609$ to kill my dog and told me that it was the right decision. His ashes will make great decor in my room. 12:35pm was his time of death at 4 years old. 3-22-24.

Review for Rialto Animal Hospital…read more I can't speak highly enough about my experience at Rialto Animal Hospital! From the moment I stepped in, it was clear that they prioritize not just the health of the pets but also the well-being of their families. The staff is incredibly friendly and welcoming, making you feel at ease right away. Dr. Guirges is absolutely amazing. She took the time to explain every detail regarding my dog, Juno, who is a 4-year-old husky mix with a torn CCL. Her clarity and thoroughness made a potentially stressful situation much easier to handle. You can really tell that she cares about what's best for the animals in her care. The vet tech, Rebecca and Manager, Genevieve were equally as helpful answering my many questions and concerns in person, via phone calls and emails. They were very professional and did an outstanding job keeping me in the loop on Juno's care. The follow-up was impressive as well. They got back to me quickly with a surgery date for Juno, which I greatly appreciated. It's evident that the team at Rialto Animal Hospital is committed to providing top-notch care and support. If you're looking for a place where both pets and their families are treated with kindness and respect, Rialto Animal Hospital is the place to go!

Thank you to the entire team for taking such great care of my dog, Nano. He was having severe…read moredental pain, and they were able to get us in quickly and help him right away. A special thank you to Dr. Guirges, Dr. Liz, Genesis, and Karla for being so kind, helpful, and caring throughout the whole process. Everyone took the time to answer our questions and made us feel comfortable. Most importantly, Nano is feeling much better and is no longer in pain. We truly appreciate all the care and compassion shown to him. Highly recommend!

Bulleit wanted to share with all of you that the VCA rocks! I have never had a puppy who loves…read moregoing to the vet as much as he does, his check-ups are always so fun and knowledgeable. Bulleit is a frequent flyer at the VCA (he has a lot of allergies) & he is always cared for in such a hospitable way, it feels like home. Special thank yous always go out to Dr. Paul & Jay! We love you!!! Our silly boy is your #1 fan!

The team here has been a part of our journey with Indiana. From her healthy youthful years to her…read moresenior health issues of skin cancer, thyroid and kidney failure. The team has been professional and supportive. They were very compassionate when it was time to say good bye. I am sorry I don't remember names but the team was very kind and helpful as we helped Indiana over the rainbow bridge.

Un excelente servicio atención muy amable lo recomiendo al 100% mi bb quedó de maravillaread more

I have brought both of my dogs here on separate occasions for different reasons, but unfortunately,…read moreone thing was the same both times: I was never contacted to let me know that my dogs were ready for pickup. The first time, I had to call myself to get an update. More recently, I had to send an email because there is no way to speak directly with someone unless they reach out to you first. The response time via email is also extremely frustrating--it often takes more than two hours to receive a response. If a facility is going to rely on email as the primary method of communication, there should be a reasonable turnaround time for responding to customers, especially when they have questions or need assistance regarding their pets. As a customer, it is extremely frustrating to have to constantly follow up for basic updates, especially when it involves the care and pickup of your dogs. There needs to be better communication and a more reliable system in place to keep customers informed.

I was able to get a same-day appt for my big boy Simba. I signed papers as a new client and they…read moretook my boy right in for his evaluation...like, what wait? Stephanie was so gentle, even when my boy was anxious and nervous and jumped on her, she was so patient. She was very helpful with me, because I was having some difficulty controlling him in my wheelchair, and she helped me take him to my car, etc. Everyone was helpful and kind...from the front desk to the doctor. They offer payment plans and Care Credit, so it helps lessen the burden of the cost to keep your fur babies healthy.

I brought my 11-year-old 62 lb pit mix to Dr. Farag after her tail tip was bleeding. She was…read moreotherwise in fairly good health and had no respiratory or other symptoms--this was the only issue we were seeing besides the bleeding. We discussed amputation as a way to prevent this from happening again. She stayed overnight on Wednesday, March 25. The next morning they took X-rays of her tail and chest and ran bloodwork. Later that day, Dr. Farag called to say they saw nodules in her chest and that it could possibly be metastasis/tumor or a fungal infection. Because of those findings, he recommended we not proceed with the tail surgery and that we see a specialist. He did say her bloodwork looked fairly okay for her age and that she seemed healthy overall. However, when I picked her up Thursday night and brought her home, she was extremely lethargic. I called immediately and spoke with the front desk about her being unusually low-energy. I was told she received a sedative and that more than a normal amount was given to keep her calm and prevent her from wagging her tail. They said if she still seemed that way the next day, I should bring her back, but otherwise to monitor her over the next few days. On Monday morning, March 30 (about four days after being there), I woke up at 3:30 a.m. to my dog struggling to breathe and unable to hold her head up. Within 10 minutes, she died. It was extremely sudden, and it didn't make sense to me given that she had never shown breathing issues prior to this. The next day I called, but Dr. Farag wasn't available. They told me he would call me back; I never received a call. About a week later, I called again from the original number and explained what happened. The front desk seemed honestly confused by how sudden it was. The following day Dr. Farag called me back. I was not satisfied with how defensive he was or how dismissive he became. I asked whether there was any explanation for how she died so suddenly and whether the sedative could have played a role, especially since I had been told more than the normal amount was given. He immediately said the information I was given was wrong, and then he started reading off doses while telling me to look them up online so that I could see the proper dose was given. He also added in there that it wasn't his practice and that it wasn't his fault or responsibility if the front desk gave me incorrect information amount the dose given. He also ended the call by saying she wasn't a healthy patient, which directly contradicted what he'd told me initially. I understand they found abnormalities in her chest on the X-ray. But for her to die within four days, after being active and otherwise fine beforehand, did not sit right with me. I wasn't calling to accuse anyone--I wanted answers, clarity, and compassion. I also want to note that I'm truly grateful for the vet techs and the front desk staff. They were helpful and empathetic throughout the process. My complaint is specifically with the doctor's responses--his defensiveness and lack of empathy--when I was simply trying to understand what happened. In the end, between wrapping her tail, X-rays, bloodwork, and the radiologist review, I spent around $1,300. It feels unbearable to say, but I feel like I spent $1,300 and went through all of that just for my dog to die shortly after. No it's not about the money if I could've spent thousands more just to keep her here I would have, but I feel I was given false hope when being told that she was fairly healthy, especially since I can see with my own eyes that she was a healthy and active dog. I know you can't predict certain things, but none of it makes sense, considering she never displayed any signs of her being unhealthy. If you bring your senior dog--or any dog--to this clinic, please be cautious. I just wish I had been given more clarity and kindness when I needed answers most. Also, since Dr. Farag was so quick to explain this wasn't his practice, and that misinformation given to me about his patient (my dog) has nothing to do with him, for whoever does own this practice, I would reconsider who you choose to assist with your business.

Our cat of 9 months had to be put down on what was supposed to be a fun vacation. The team here…read moretook such good care of her and us, even when we were inconsolable. They helped us through the whole process while they shared tears and hugs with us. I will never forget their support, empathy, and most of all, their kindness. Thank you all so much. It would've been so much harder on us if we didn't have you.

I truly want to thank everyone at Heritage Animal Hospital for the care and compassion they showed…read moreour family and our baby Autumn during one of the hardest moments of our lives. From the moment we walked in and told them our baby was overheating they immediately rushed to help her. Both doctors who cared for Autumn were compassionate and honest with us throughout the entire process. The night staff and day staff were incredible and every tech who helped Autumn treated her with so much care. A very special thank you to Sara. Your beautiful words about God and miracles brought us comfort during an incredibly difficult and scary time. I will always remember your kindness and the hope you gave us when we needed it most. I also really appreciated the honesty from the hospital regarding treatment and charges. For example when the oxygen tank was not used for all of the hours originally anticipated they were honest about it instead of charging us for something Autumn did not receive. That meant a lot to us. Unfortunately our beautiful Autumn continued to decline and we ultimately had to say goodbye to her. It was absolutely heartbreaking but I will always be grateful for everyone who fought alongside us to try to save her. My only concern was the hospital's payment policy regarding 24 hour care. Autumn was only hospitalized for approximately 6 hours and I don't personally feel it is fair to require payment based on a full 24 hours when an animal does not remain hospitalized for that entire period. I hope ownership considers reviewing that policy because everything else about the care we received was compassionate and professional. Thank you to both doctors and every member of the day and night teams who cared for Autumn. Thank you for moving quickly when she needed you most and for being honest with us throughout her treatment. Most importantly thank you for treating our baby like she mattered. We will never forget it Rest in peace Autumn

There isn't a better vet! I would give a 5 star review a million times over if I could. The love…read morefor all the pets they treat is truly unmatched. There isn't a place our pets have been to where the care comes even close. Their prices are fair and your pets best interest will always be top priority.

Han is the best Vet I ever known. He is very compassionate and really loves animals…read more I will not hesitate to go there even though it's an hour from my home.

I've trusted this veterinary team with every one of my pets for years, and I truly can't imagine…read moretaking them anywhere else. Through every stage of life--from routine checkups to emergencies and even the heartbreaking end-of-life decisions for my senior kitties--they have consistently provided exceptional care, compassion, and support. Dr. Ellsberg has been absolutely wonderful and seamlessly took over caring for our pets after Dr. Reid left. She is knowledgeable, kind, patient, and always takes the time to answer my questions. Dr. Espinoza has also been fantastic, and I have complete confidence in the care they both provide. A special thank you to Dr. Dupree, who stepped in as the acting physician and helped guide us through the difficult journey of saying goodbye to our senior cats. The compassion and dignity they showed during such an emotional time meant more to our family than words can express. What really sets this clinic apart, though, is that every single person is amazing. The veterinary technicians and receptionists know us and our pets, greet us like family, and genuinely care. You never feel like just another appointment on the schedule. There is no one else I trust with my animals. If you're looking for a veterinary practice that combines exceptional medical care with truly compassionate people, I cannot recommend them highly enough.

I am so impressed with how much care my animals receive! I've recently had 2 of my dogs visit…read moreValley Animal Hospital. One saw Dr. Bowers (we usually see Dr. Duprez... but Dr. Duprez wasn't in that day so Dr. Bowers saw her) and I appreciate all that Dr. Bowers did for my little girl. Dr. Bowers gave me the assurance that she would be more than happy to see her again to resolve any problems if the problems continued.... My Sadie already had an appointment set with Dr. Duprez and she was seen again by Dr. Duprez and more extensive tests were done. I'm so grateful for both doctors caring so much about her and taking the time to take care of her. Thank you Dr. Bowers for being so available to take care of my Sadie girl! Then my little man had a large growth on his side.. I already had an appointment with Dr. Duprez for him but it was growing quickly so Dr. Duprez got him in quickly and also fit him in for surgery to remove the mass. I am so grateful for her and the care she gives my dogs. They are happy to see her and willingly go with her! Dr. Duprez, thank you for always being there for my dogs! I'm so grateful for the time, care, and love you give to them! A special thanks to Jeff also for taking the time to pet my dogs and assure me that my dogs are loved while I'm not with them! I know my dogs are in great hands when they are being taken care of at Valley Animal Hospital so much so that I am willing to drive 45 minutes to take them there!!!

My pets were treated here and euthanized…read more Seems good place to see vet. Many people with their pets, seemed to like Highland Village Pet Hospital. I usually talk to Bridget, vet assistant, or Jasmin who works in lab or at front desk.

The vets are great, however, the office team SUCKS! Great way to lose business. Immature girls,…read morejust goofing and running around. They do not take their job seriously. I wish I could say they let me down just once, but no, it was several times, and I havent been at that vet long. They dont follow through and have to be reminded of their duties. Rude wenches that dont value their jobs and lie to cover up their unprofessionalism. It took SEVERAL phone calls, and had to check on them because otherwise I would never have gotten my prescription. I asked them to have the Dr call me, they knew what for......I'm still waiting.