I was quoted $300 for a toilet install. I removed the shower screen to make life easier for the installer and was sent a photo of the installed toilet from the bathroom door which looked good. I had left $400 cash hidden in the house to cover the cost in case there had been any additional surprises. None that I was notified of except there was a bit of expansion foam around the waste pipe that was difficult. $400 was taken by the installer. I came home to find the toilet was seriously crooked. I took photos of this and sent to Rhino including shots showing that the cistern was 25mm off the wall on one side 35mm on the other. More than just crooked silicon was everywhere and it was a terrible job. I asked for this to be repaired and reinstalledI was called by the installer, with a thousand excuses as to what was wrong, he didn't want to come and reinstall it, nor did he want to return my cash, I was not supplied with a receipt which I had asked for.So I'd paid more than I was quoted for a job that was terribly done. After much complaining installer came back a week later to reinstall he said he would require some packers which I was happy to supply as I am a joiner and I have packers for kitchen installs. I was left with silicon more than a foot from the toilet smeared across the tiles right around the base. A couple of silicon handprints on the vanity and damage to the frame of the shower screen that I had removed so that there would be no impediments to the reinstall.I was just happy to have them out of my life and took photos and proceeded to clean up a lot of the silicon as best I could from all over my bathroom. In the weeks since, A bad smell has been coming from the toilet, getting worse and worse as well as small moths. I have a small inspection camera and I stuck it behind the toilet as there is still quite a gap between cistern and wall o see that the toilet is not properly sitting in the rubber seal on the p trap. I called Rhino to ask to have this rectified, I was asked to never call them again and abruptly hung up on. I never raised my voice, I paid more than I was quoted, I was treated like the shit that should be flushed down the toilet they so poorly installed. Toilet installs should be a plumbers bread and butter. If you can't do this job competently with a client that has made your life easier and paid you well you don't deserve to be in business. DO NOT USE THIS PLUMBER FOR ANY JOB!
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