I recently purchased a hot tub from a neighbor. I was planning to assemble some helpers and…read morerelocate the unit myself. After much thought, I realized what a monumental under taking it was going be. I was given the referral to Branson Hot Tubs & Pools(BHT&P), and boy, am I glad I called them. After arranging pick up with seller & (BHT&P) They showed up in force with six incredible and knowledgeable men: Andy, Brent, Tyler, Trey, Jacob, Aaron and Bryan, plus some unique equipment, especially designed for moving Hot Tubs! They even had a sled to move it across the snow and ice driveway. In less than two hours, it was moved flawlessly and placed exactly where my wife and I wanted it. Truly professional!!! After I filled it, their technician came back, ran me through the start-up, and it's ready to go. I am so glad to refer (BHT&P)

Trey was the best. Did a great job! I highly recommend this…read moreplace. Great prices, great customer service, very nice people.

I don't even know where to begin here. If I could post 0 stars I would. I wouldn't let this company…read moretouch my daughter's Malibu Barbie pool. Had them install a pool heater. Called them 4 times for the estimate and finally got it. Was told it'd be installed on a Friday but needed half payment first. Okay cool. Waited and waited for the bill. I had to call back the next day and ask to pay the bill. On Friday someone came and dropped off the heater. Didn't tell us they were there or when they left. Had to call the office to see what was up. "Oh they'll be back out Tuesday to finish. They came out Tuesday but didn't get it finished. Again no one told us they were there or when they left. Wed they finally finished install. Again didn't tell us they were there or left. Never showed us how to use the heater. Just sat the owners manual on top of the heater. I tried to talk to one of the repairmen but mid sentence he walked off. This was the worst experience ever.

Horrible company. They had an agreement with The Villages of Wicklow to open the pools. They showed…read moreup, took the cover off and left. Liars and thieves. Stay clear of this company. This is the condition they left the pool in.

Alicia and Juan were very responsive and professional in helping me with my hot tub and pool…read moremaintenance needs. They are the first and only call I make when in need something done!

I can't recommend Primo Pool Care enough. I've been handling getting my parent's house ready to…read moresell and they have worked with me to make sure the pool looks fantastic at extremely reasonable prices. Alicia has been fantastic with her communication and scheduling. Juan does too-notch work including stretching and locking the liner as well as a deep cleaning and some pump repair. If you have a pool, Primo should be your go-to for servicing it!

NC pools rocks! No issues and our pool is 20 years old. Anytime we have small issues he comes out…read moreand teaches how to fix it ourself which is handy!

From the owner: building quality swimming pools for 42 years read more

They have always done a great job with our pool. Always prompt at addressing any issues we haveread more

From the owner: We at Dragonfly NWA pride ourselves on being NWA's local one-stop shop. We specialize and exceed in…read morecustom pool design and offer spas, athletic courts, outdoor lifestyle, landscaping, and home renovations! No more trouble mixing with different companies for your home projects, if we were to commit a mistake, we could take accountability, and keep moving forward, giving you the best experience possible. We are also sister companies with American A/C & Mechanical, meaning if any HVAC, Plumbing, or service concerns pop up, once again, we gotcha covered!

If I could rate this place a minus 100 I would. It was stressful from the beginning. We built a new…read morehome with an indoor in ground pool and was dealing with Zechariah Hockersmith. I'll never forget that name. Here are a few things we experienced... 1-would never show up when promised. This held Up construction for MONTHS 2-we made final payment before completion. He never cpmpleted. We had to hire another pool company to finish 3-when we negotiated the cost of our pool, it included a custom pool cover. After telling us for months it was on its way, fully knowing he was delaying our build, he continued to lie to us saying it would be here the next week. So we decided to call the pool cover manufacturer ..They told us it could be shipped, no problem, but would have to be paid for first. He had NOT PAID A DIME ON IT!!!!!! 4-they aren't qualified to do concrete work. They did a small area but we had to tear it out and had to have it redone by another company. We have waited a year to post this review because we've been trying to get our money back. We now know thats highly unlikely and if our review can prevent this nightmare from happening to someone else thats great. You've probably heard the old saying "can't get blood out of a turnip"?Lol. I now fully understand that phrase!

We (my 89-year-old father in law, wife and I) are enjoying our replacement spa; BUT, we would not…read morerecommend ProCare Pool & Spa because of lack of customer service provided by management. Below is a sequence of events that transpired between ProCare and us. A letter formatted slightly different was delivered on October 7, 2019 to ProCare management. You can make up your own mind as to whether you want to do business with them. 1. On/or about June 26, 2019 purchased Spa from ProCare Pool & Spa (paid full amount at that time). 2. June 28, 2019 Spa installed in downstairs bedroom 2a. ProCare installers removed downstairs back door (single door) and frame to bring spa into house and reinstalled 3. June 29, 2019 - spa leaking - and over the next week ProCare service rep came out and "repaired" leaks. 4. July 3, 2019, spa leaking again - we called office and was transferred to service tech on call - informed that they would be out on July 5, 2019. 5. July 5, 2019 - office closed. 6. On or about July 8, 2019 we went into ProCare office to find out what was going on (showed management pictures and movies of leak issue) and was told by ProCare owners that the spa would have to be brought into the store for troubleshooting and repair. At that time, ProCare management offered to install French Door (which would make getting spa in and out easier) as part of their service to compensate for issues we were having with spa. ProCare a would install, all we had to do is provide the door. Scheduled by ProCare management for July 20, 2019. 7. On or about July 21, 2019 ProCare team removed old door, took leaking spa back to office and partially installed French Doors. The outside area of the doors was completed; however, the inside area of the French Door (frame, walls, ceiling, etc.) has not been completed to date. 8. Aug 5, 2019 we went into office and was told by mgmt that they troubleshoot and repaired items and tested but still leaked. Mgmt stated that they talked with OEM and that spa would be replaced and would be delivered by late Aug - early Sept. Also told that the inside work on the door area (walls, frame, ceiling, etc.) would be finished when new spa installed. 9. Sept 9, 2019, we went to office and were told that the new spa should be here by the 18th of Sept. 10. Sept 18, 2019 we went to office and the spa arrived on the 17th - still on pallet and wrapped. Was told by Mgmt that they would test to make sure was not leaking. 11. Sept 20, 2019 we called ProCare to find out when spa was scheduled to be installed. We requested spa to be installed and door area finished as soon as possible. We were told that they would be out tomorrow to install and finish door. 12. Sept 21, 2019 at @ 0930 ProCare team arrived with spa - still in shipping packaging (testing had not been accomplished by ProCare). Team installed spa and left stating that they would be back to finish door area the first rainy day. 13. On or about Sept 23, 2019 we went to office and informed ProCare that spa was working as promised; however, door area was not completed, and the team said they would be back first rainy day to complete. 14. Sept 26, 2019 we went to office and brought pictures and movies of door area. ProCare took copies of pictures and movies. 15. Sept 28, 2019 it rained all day and ProCare did not show to complete door area. 16. Oct 3, 2019 called Mgmt and asked when they would be out to finalize the door area. Mgmt stated that he was in the field and would check schedules that night when he was back in the office and let us know. 17. Oct 4, 2019, we sent Mgmt two texts requesting info as to when he had scheduled the finalization of the door area. 18. Oct 5, 2019, I called ProCare office - no response. 19. Oct 5, 2019, I called and talked with Mgmt and he had not scheduled anyone to come out. Status as of Oct 7, 2019: 1. New spa has been installed and is working correctly. 2. Door area finalization has not been completed (inside). 2a. 11 weeks since initial installation of French Doors and interior door area not completed; 2b. 3 plus weeks since spa installed (when inside door area was to be completed per ProCare mgmt); 2c. 2 plus weeks since last major workday rain (Sat. Sept 28, 2019). We are requesting as of Oct 7, 2019: 1. By end of business Oct 10, 2019, ProCare Pool & Spa to provide us with time and date for French Door finalization. 2. Completion/finalization to be no later than Oct 20, 2019. Please provide the requested information to my name and email address. Please provide the requested information; otherwise, we will have to seek alternate methods to redress issue. We had not received a reply as of Oct 15, 2019 so we went to the office and talked with the representative in the office. On our way home, we received a call from Mgmt,and we pulled over into a parking lot so that we could take the call. Mgmt said that they installed the spa and was not going to do anything else. We have since contracted with another service

We have had a great experience with this pool company. They are always trustworthy, knowledgeable,…read moreand willing to take the time to answer questions about our pool products and maintenance needs. They have helped us with everything from water testing and chemical balancing to repairs and installation advice. Their staff is patient, professional, and clearly understands pools inside and out. Whenever we bring in a water sample, they explain the results in a way that actually makes sense and recommend what the pool truly needs instead of trying to oversell products. They have been dependable for repairs and extremely helpful during pool setup and liner-related questions as well. It is hard to find a company that is both honest and experienced, but this team has consistently been both. Highly recommend to anyone looking for reliable pool service and support.

ISPS did a great job installing my in ground pool liner. very detailed and took the extra time to…read moremake sure everything was perfect sometimes working really late and in the cold. thank you for your customer care ISPS.