I have received free service from American Pest Control (it was in my contract when I purchased my…read morehome) and I have been very pleased with the service. The same employee provides service to my home every other month and he is always very kind. In my experience, it's rare for someone coming into my home to remove their shoes, but this guy does. Clearly this review is mostly based on the one guy that I work with, but I have had good experiences when calling their main office as well.

We discovered a bit of a mouse problem in our garage after moving into our new home, likely from…read morethe nearby fields. As a family, we're not big fans of killing critters, but we had to get it under control before they moved inside. My search for a pest service started with Orkin, where I booked online... only for no one to show up. The local branch said their online system was just a "request" and they couldn't come for 2-3 days. I then found Pointe on Google and messaged them. They were very responsive at first, but the scheduling became a nightmare. An appointment for Tuesday at noon was confirmed, then moved to Wednesday (a "miscommunication"), then moved again to Friday due to a tech calling in sick. I was frustrated and cancelled. This is why I'm giving 4 stars instead of 1. Instead of letting it go, the office scrambled. They found a way to honor their Wednesday commitment. They were honest about the scheduling issue and, for the major inconvenience, offered a $50 discount. When I mentioned Orkin had specials, they matched the Orkin discount and kept the $50 discount on top. It was an incredible service recovery. The tech, Lyle Ropel, was great--respectful of our property and explained everything. The service itself is working, and the post-visit report was amazingly detailed. They also came back 2 weeks later for a free check-up. My only other minor issue is that they can't inspect attics due to liability, which is a service I've had from competitors in the past. Bottom Line: It was an extremely rocky start with scheduling. But their commitment to making it right--with a huge discount and honoring the appointment--and the quality of the actual service totally won us over. We even signed up for their annual contract.

Technician Billy was great! On time, explained what he was going to do, was professional, got the…read morejob done quickly.

the service contract is $150 to start and then $75 per quarter after that. And if there is a…read moreproblem between treatments, they come back to remediate it at no charge. But that is not how it works. If they come out to remediate a problem, they charge you and then skip the next treatment. I asked then about this and I am not kidding they responded with "Go ahead and cancel, I don't give a f**k". Unbelievable. Stay clear of these folks.

Extremely disappointed in this company. I was originally very happy with them until I moved. Called…read moreand gave all of my information for the move so I could get the pest control started at my new residence. Once they gave me the price I said I'd have to call back as it was a little higher than I was expecting and I had just moved. Came home that week or the next and they had already sprayed the outside of my home and were wanting to come in. I had said that I didn't sign up and wasn't prepared for them. I tried calling the office to get this taken care of but they were already closed. Now, they've sent me a bill for $150 and are trying to schedule for their next visit. They've threatened to turn me into collections over this and from other reviews, it seems this is a common occurrence with their company. I would stay far away from this company as it's just bad business.