Don't go with this company. They charge for service non-rendered. I cancelled their services in…read moreDecember 2024. They stopped charging my credit card. In February 2025, I received a bill for 2 months of services. This company should be forced to go out of business for being despicable practices. I submitted a complaint to the BBB. Don't go with this company, they are crooks!!

Orkin is wonderful! I have used them in the past and am currently using them. Very professional…read morepeople and love the email notifications that let me know when they are coming. They are quick and friendly and always willing to answer any questions you might have. highly recommend.

the service contract is $150 to start and then $75 per quarter after that. And if there is a…read moreproblem between treatments, they come back to remediate it at no charge. But that is not how it works. If they come out to remediate a problem, they charge you and then skip the next treatment. I asked then about this and I am not kidding they responded with "Go ahead and cancel, I don't give a f**k". Unbelievable. Stay clear of these folks.

Extremely disappointed in this company. I was originally very happy with them until I moved. Called…read moreand gave all of my information for the move so I could get the pest control started at my new residence. Once they gave me the price I said I'd have to call back as it was a little higher than I was expecting and I had just moved. Came home that week or the next and they had already sprayed the outside of my home and were wanting to come in. I had said that I didn't sign up and wasn't prepared for them. I tried calling the office to get this taken care of but they were already closed. Now, they've sent me a bill for $150 and are trying to schedule for their next visit. They've threatened to turn me into collections over this and from other reviews, it seems this is a common occurrence with their company. I would stay far away from this company as it's just bad business.

I am very disappointed in your service. My mom who is handicap and disabled had a bed bug issue so…read moreshe contacted the department of aging because she couldn't afford to pay for treatment herself. Well the paid Orkin to treat her home. At first everything seemed to be working they came every week then every 2 weeks and then they started coming once a month this lasted like 4 months. And suddenly in May they stopped coming. Didn't answer calls. The bed bugs came back full infestation. Mom called recently and wa told they would call her back and guess what? Not a peep.. yesterday we had to throw furniture out that "supposedly " treated... as many bed bugs as we found it was definitely not. Not dead bug live ones. My handicap mom is severely allergic and she can't even sleep in her bed. Your motto is 100% guaranteed and it's not.

The guys from Bartonville, Illinois were great. They were very professional, knowledgeable and…read moreexplained everything. Brad and Nick were very friendly and helpful. Two other guys were here too, but I don't remember their names. I have used Orkin for many years and I always received great service. Thank you for your service.

If I could give zero stars, I would from the beginning all seemed good , was told to act fast cause…read moreit would only get worse So I had to rush to get $1400 and they called every day wanting to schedule and if I was ready to pay but once they got their money you could forget about receiving any call back they are always "sooo busy" then the technician Matt did our home and it seemed quite fast the time he spent there and they were suppose to come back 2 weeks for another treatment as an assurance they got everything but I told the inspector Dan that we were seeing more than before and he said to make sure I tell Matt to hit it hard again which I did and walked him through the house "again" this time he wasn't even here 15 minutes and you could barely notice any signs that he was so we still has the problem so they had to come yet again and I had cameras all over this time but Matt seemed like he was irritated that the job wasn't over and even suggested that we might be bringing the "bugs" back in, and I once again walked him through the whole home, showing him all the critical areas, and he assured he would attack them all and once again, he was barely here, and upon watching the video footage he barely sprayed and did not go I. The basement at all which I emphasized and also made a personal call to his wife and left our home unlocked , so obviously we still had the issue going on so I then after a week trying to get a hold of somebody requested somebody else come to this house and we got Dustin I described to him he apologized for the previous treatment we've had and we stayed outside the home this time and recorded and he did an awesome job and after inspecting when he left, it was day and night the treatment from Matt to Dustin ridiculous so we still had a little bit left and then they sent out another guy who is new Dakota and he also did an awesome job for somebody who was there for only six months which is how it should've been done the first two times. Matt caused our family and our home to be turned upside down for over three months and then to make us think it was because of us. we shouldn't have to pay for anything. It's ridiculous. I would never recommend them and if you do use them make sure you use video recording in your home because we were told everything were sprayed that I had showed him and it wasn't.

Promised chemical and poison free treatment for mice along with a determination of the origination…read moreof the problem. (We have pets, so chemical free is important. ) Technician arrived and asked where we had seen a problem and I identified 5 areas. He did NO inspection. He set out 6 containers of poison and told me the paperwork he left me would tell me what chemicals were used. There is no indication in the paperwork what he used. Will cancel within the three days prescribed by law and find someone else true to their word who will inspect for evidence of entry points. The technician and phone rep were both very nice and polite, but the phone rep lied about their services and products. Their politeness is why I give two stars instead of one.

We discovered a bit of a mouse problem in our garage after moving into our new home, likely from…read morethe nearby fields. As a family, we're not big fans of killing critters, but we had to get it under control before they moved inside. My search for a pest service started with Orkin, where I booked online... only for no one to show up. The local branch said their online system was just a "request" and they couldn't come for 2-3 days. I then found Pointe on Google and messaged them. They were very responsive at first, but the scheduling became a nightmare. An appointment for Tuesday at noon was confirmed, then moved to Wednesday (a "miscommunication"), then moved again to Friday due to a tech calling in sick. I was frustrated and cancelled. This is why I'm giving 4 stars instead of 1. Instead of letting it go, the office scrambled. They found a way to honor their Wednesday commitment. They were honest about the scheduling issue and, for the major inconvenience, offered a $50 discount. When I mentioned Orkin had specials, they matched the Orkin discount and kept the $50 discount on top. It was an incredible service recovery. The tech, Lyle Ropel, was great--respectful of our property and explained everything. The service itself is working, and the post-visit report was amazingly detailed. They also came back 2 weeks later for a free check-up. My only other minor issue is that they can't inspect attics due to liability, which is a service I've had from competitors in the past. Bottom Line: It was an extremely rocky start with scheduling. But their commitment to making it right--with a huge discount and honoring the appointment--and the quality of the actual service totally won us over. We even signed up for their annual contract.

Technician Billy was great! On time, explained what he was going to do, was professional, got the…read morejob done quickly.

Have used Griffith Pest Control for regular maintenance for almost 10 years. Reliable, effective…read moreand highly knowledgable.

I have received free service from American Pest Control (it was in my contract when I purchased my…read morehome) and I have been very pleased with the service. The same employee provides service to my home every other month and he is always very kind. In my experience, it's rare for someone coming into my home to remove their shoes, but this guy does. Clearly this review is mostly based on the one guy that I work with, but I have had good experiences when calling their main office as well.

Called this company to do some shrub removal, lay some stone and stepping stones, trim up pine…read moretrees and clean up. Received an estimate that did not include the stepping stones we requested and trimming up of the pine trees. talked to the owner on 2 separate occasions and he told us these 2 items were included in the stone estimate and the spring clean up estimate. He let us know on a Friday that they would start work on Monday. Never showed up Monday, Tuesday or Wednesday. Sent him text messages Wednesday afternoon, Thursday and Friday. He sent a text back on Saturday morning. We realized that Mother Nature was not being cooperative. However, just a text back to acknowledge us would have been appreciated. Finished the job and then found out the stepping stones we requested initially were not included. When he said on the 2 separate occasions that it was. Communication is not on the top of this company's priority list. When we asked about the stepping stones and were told they were not included, we were very disappointed to say the least. Then the owner decided to use some colorful language when speaking to us. We felt we did not matter and were not treated on a professional level. Would not recommend this company again. Because now we have to pay someone else to come out and finish the job that we had originally requested.

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