Terrible customer service. We booked a foursome, then 2 of us could not make the date, so we called twice to try to change the date. Got a voice message saying their "mailbox was full" - both times, 2 weeks apart. Then we went to their website and sent messages via their "Contact Us" box. No response - they now say they never received the messages.
Can't speak about the ride, because we never got to go and they will not issue new certificates, so $90 was wasted. Not nice people to deal with, I'd suggest you find another boat!
PS: The only real communication we had was to get a cellphone msg. from Capt. Todd the day of the proposed ride, teling us he was going to be late picking us up at the appointed dock. Funny how they can reach you for that, but not to hep you change your reservations. read more