Kaylee was so helpful with getting our house covered and repairs noted and fixed for the insurance, which was half of our old company. She explained everything to me and was very patient with me. And let me also mention the young man who handled our car insurance. He was very helpful, too, but I'm old and can't think of his name just now. :( I will recommend State Farm to everyone I know. Thank you all. read more

Karina did an amazing job in guiding me through the process. 5 stars for her excellent service.

Tom Caron is the best who helped me get better coverage for my condo. He is knowledgeable, friendly, sincere and caring. Nowadays that is hard to find. I highly recommend him. read more

5 star all the way. Brantley is very patient, helpful, understanding and considerate. There is not enough room for all the verbs to describe Brantley and the policy he helped me to obtain from State Farm. i now have great insurance at a rate that would shame AARP!!!! I would recommend Rich Mathews State Farm in a heart beat. read more

Rich Mathews takes no reasonability for himself or his office. I went without home insurance due to him and his staff for over 3 months. Now I have to pay more and he sees nothing wrong with that. He has been reported to the Florida Office of Insurance Regulation for his gross negligence. Oh by the way I have been told he's a top trainer for State Farm here in Florida. My Nightmare Timeline. Mark Gordon signs the Citizens Insurance policy for Rich Mathews State Farm on 10/18. Rich Matthews State Farm sent new Citizens' info to Mr. Cooper on 12/19. Mr. Cooper sends a $1400 check to Star Group by mistake on 12/21. The check is returned to Mr. Cooper about 2 weeks later. Mr. Copper resends the check to the correct company. The Gordon family gets a notice that Citizens is dropping them due to non-payment on the night of 1/19. Making it so that we have not had insurance since 10/14 and making it so I have to pay more. read more

Priscilla , Thank you for your great attitude and professional help , you have insured 3 cars for me and I am pleased with all my Coverages, State Farm hands down ,,is the Best !!!! read more

I wanted to take the time to recognize and recommend Rich Matthews State Farm, specifically Alex Kacher. With Florida's rezoning of flood maps I needed to add flood insurance. Alex was great, took the time to determine which options were best for me, wrote the policy and sent all info to my lender for proof of coverage. Highly recommend Alex K. read more

If I could I would not have put any stars! Incompetent to say the least; having made many errors on my policies! Being an accountant I am used to paying attention to detail...insurance agents have the same need for the skill as it can have disastrous results if not insuring properly! I am now searching for new state farm agents! read more

I was helped by Karina today and she did a terrific job and I am satisfied with my results.

I met with Thomas Caron for insurance on my house. My then policy would not be renewed because of Ian the hurricane. Thomas was the most helpful person I've met. He guided me through the steps, I was in a hurry because I have a reverse mortgage and was responsible for insurance. I was in a panic. Thomas came through for me big time. I met him in person this morning. The man I truly a pro. Thanks Thom. Yours ROBERT BURGESS read more

Jas went out of her way to make sure she was able to help me!!! Thank you so much, I greatly appreciate you!! Legacy Plumbing Services Inc read more

I have been with them since 2009. At first everything was great. I had insured a single vehicle with them. No issues, great rate. I moved my boat, home, and other cars over. The home insurance wasn't the best and had a high deductible compared to others. Unfortunately getting my boat insured with them was very difficult, and errors were made on their end, ultimately leaving me uninsured for a period of time on the water. Cancelling with them has also been difficult. 3 calls to cancel, when I have other insurance in place and they can't get it right. ***Protect yourself and go elsewhere for insurance. read more

Had a great experience working with the office of Rich Mathews. I switched over from Geico and couldn't be happier! Thank you all for the fast and professional service! read more

I insured with Rich Mathews for a number of years then my wife bought a new car 4 days ago. I called and gave Alex the information he required, in turn he issued the insurance at $555:00 per 6 months, I got the binder per email and cards within a day. Today my wife ask me to call and add her son as a driver. when I called, Jennifer informed me that they canceled the insurance, because Alex gave me the wrong rate, but they could reinstate it for $905:00 per six months. After a few argumentative texts, and being told if I did not pay the premium, they would double the rate of my second car.Needless to say at that point I decided to shop around, and found Progressive, for the exact same coverage was available for less than Alex had told me. I really think they thought an old loyal customer would accept anything. My biggest complaint is that they canceled my insurance and didn't notify me, All the while my wife was driving everyda y uninsured. They are very unprofessional in every sense of the word! William Hobbs read more

This review is to recognize and thank a new agent in Rich Matthews agency, Alex Kacher, for his exceptional customer service. My husband is a life-long State Farm customer and we now have a condo in Florida so that has led us to Rich Matthews' agency (RMA). Their service and response has been spotty and confusing over the past several years and we have considered changing agencies. You can imagine my delight when Alex called me to let me know my property insurance payment was due today, apologized for not being able to take payment since due that day and provided me with the policy number and phone number to call. I had to call back to RMA and finally got back to Alex who apologized for my trouble, called the property insurance company on my behalf to find the right department to call; then called me with information and then called me later in day to make sure all was successfully accomplished!!! Had he not reached out to me, we risked our policy being canceled. Alex is the only agent I will now rely on at RMA. I encourage you to do the same. read more

Am impressed as to the level of professionalism and decorum. Each representative welcomed us as current clients from another office in Illinois. It will be a great sense of relief and pleasure doing business with them. read more

I'm not sure who Priscilla Acosta is, but I received a very stark email asking for information regarding some policy. No account reference or any other information. Very unprofessional. Never even heard of Rich Mathews. Please learn some better business practices. read more

Nathan Higbie at Rich Mathews State Farm Insurance Agency in Estero Florida did a terrific job in getting me lined up with automobile insurance for my cars. Nathan was, both, very professional as well as warm and friendly. I provided the details of the vehicles and in short order Nathan quoted premiums for the cars that was very competitive. 5 Stars for Nathan and Rich Mathews State Farm Insurance Agency! read more

Just wanted to give a shout out to Alex K. with the Rich Matthews Team. I called a couple of weeks ago regarding the purchase of a car and he took care of everything very quickly and effectively. I then had a question regarding our other vehicle yesterday and again Alex had my answer to me within the hour. I have always been happy with Rich Matthews State Farm as I believe they are the best but I definitely think Alex deserves a shout out for all his hard work for my family's recent insurance needs. read more

It's been very tough to get answers or calls back. Very disappointed in customer service. No one seems to know what's going on when you call them about your policy. Have made several calls about transfer of policy and paid for 6 month ahead/received confirmation of payment. Then received a bill for month to month payments a month later. Called and they don't have a record of the policy. Had to give the policy # off the bill and the temporary insurance card several times on the phone. Said they would call back after they figured it out. Called again today and was told they would call back. Still no call and it's 5:00. Guess I'll be making a call again tomorrow. :( THIS HAS BEEN CRAZY!! Very sad been a customer of St. Farm for 30+ years and have never experienced anything like this!!!! read more

Jas was very helpful with billing questions. Always good service.

As others have said spend your time your money and they do as little as possible. Worked on getting homeowners insurance took a week to get quote another week to get them to right a policy. Then it was wrong lender got involved. It's now been 4 days and nothing. Many other agencies and you can easily do better. read more

Jennifer H. helped me with transferring some vehicles and the insurance. She was so helpful, she knew just what I needed to do and when to move the titles etc. Thank you for guided me and making it easier. Everyone in this office was polite. read more

Rich Mathews State Farm Office is THE BEST insurance agent I have ever worked with!! His agents are on top of my accounts all the time! Their office hours are so convenient...office is super clean and you are welcomed as soon as you walk in the door. I have been with State Farm Insurance for over 35 years, in multiple states...once again, I need to express that Rich & his staff are the THE BEST insurance agents, BY FAR! read more

I called Rich Mathews and spoke with Lewis about Homeowners insurance policy. I had a 4 point inspection and a wind mitigation, Lewis gave me a quote that was high over $2,800.00. I gave them my checking information and Lewis sent the check through and Edison cashed the check. I had not signed the pappers but they sent the check through. This happened on 03/08/2022 I have not received the $2,800.00 money back. I bought a policy from the highest State owned Citizens insurance company. In Florida it is getting hard to get homeowners insurance. Citizen only charged me a little over $1,650.00 for the same coverage.I guess Rich Mathews agent must have thought that I was stupid. The agency has not been accommodating with me. I will not ever buy insurance through State Farm or their agents. I would think twice before buying buying any insurance through State Farm insurance. read more

If you need them, they will all work togeather and not help you it's all about them there. Trust me save your time and headache and use the next closest! My license got suspended because of an error in there computer !!! read more

Sometimes company slogans don't mean much, but that is definitely not the case for the Rich Mathews State Farm Insurance Agency located in Estero, FL. My local State Farm Insurance Agent, Alex Kacher, really lived up to State Farm's well known slogan - "Like a Good Neighbor, State Farm is there". I am so pleased with the level of service I received from Alex, that I wanted to share my experience with others. If you are looking for a great insurance agent and are in need of auto or home insurance (which I bundle), I highly recommend that you contact Alex Kacher. There has never been a time when I have contacted their office and they were unable to resolve an issue for me or answer my questions. Each time I call them, I am greeted warmly. I cannot say enough about the staff, but in particular, Alex Kacher, who is not only extremely patient and professional, but also empathetic. Although I have never met him in person, I feel like he is a friend of the family. Thank you Alex! read more

Rich Mathews State Farm Agency has been the easiest and best experience I have had with any insurance agency. Best local agency around, along with personable service and a very friendly staff! I am completely satisfied with this agency and I recommend to everyone who is looking for great deals and outstanding customer service! read more

Things have gone from bad to worse. Our policies are still incorrect, we are being charged twice for the same thing, they haven't updated our mailing address, they don't return calls or answer email messages. We have been trying to switch agents and they haven't released our information yet so I spent an hour on the phone with the Bloomington, Illinois office trying to get them to respond to our request that was made in writing over a week ago so we can drop this agent. Just terrible. read more

Hello The Mathews State Farm Team have been extremely helpful in meeting my residental insurance needs. My calls are returned promptly and they send necessary documents, when requested, to the mortgage company. I have a hectic work schedule and appreciate their followup re my insurance needs. read more

the worst of all insurance companies,they are inresposible,inreliable,they lie to the customer,for 3 weeks i have been trying to pay my insurance,i can pay it because they created a problem and apperently the have no clue how to solve the probleme,so for 3 weeks they been lying to me and saying tomorrow and next monday next wensday and so on,my my licence has been clean for over 20 year i could defenely go some place else read more

This is the most unresponsive agency. I have been trying to cancel for over 2 weeks and get a refund on my insurance premium and I just keep getting the run around. Called, emailed and called the main office still no answer on when it will be cancelled and when I will get a refund. Can't imagine if I had to deal with them on a claim. read more

Have a good experience with Rich Matthews office until you change companies and need your refund back. They are posting my stop date a month later so as not to give me a refund. Well, it is two months since I cancelled, if they used the cancellation date they say, they would have taken out another payment. The last payment came out two months ago. They made no attempts to take the premium out last month. They probably threw the first fax in the garbage. I told them my current agency said they have this trouble all the time with the Matthew location. The Matthew Rep actually said that "they do the same to us. We are rival companies". Can you believe she was admitting to game playing. Between having problems in Aug, Hurricane Irma direct hit and my daughter needing surgery next week: I don't need game play. Someone needs to take the lead and get professionalism in this office. read more

Five star customer service! That's what I experienced from start to finish. The knowledgeable and friendly agents helped me insure all of my rental properties at great rates. I would refer all of my friends and clients to Rich Mathews State Farm Insurance agency because I know they will be handled with care. read more

This agency has kept up with the many changes in my life and never passed up a chance to check in and follow up. Rich has an amazing staff and I could not be happier. I've been with his office since he opened his doors. read more

Great office! Knowledgeable and friendly staff that understand my needs for insurance. Will definitely refer my friends and family to this agency. read more