I've been a loyal client of Robertson Cosmetic Center for several years, but unfortunately, I will…read moreno longer be returning. As a mother of two young children, finding time or justification to spend money on myself is rare. To ease the financial guilt, I usually wait for special promotions or discounted gift card offers. That's exactly what I did for Mother's Day--I purchased a $150 gift card for $100 as a small treat to myself. Yesterday, I received a message from Robertson staff reminding me of available gift cards, which prompted me to schedule an appointment. Since I was at work, I didn't want to make a call, so I used their online booking system. The first available appointment was with the provider I normally see, and I thought, "Perfect! Next Wednesday." I booked it and moved on with my day. A few hours later, I received a voicemail saying I had missed an appointment 20 minutes ago and that I had been charged $100 for a no-show. My stomach dropped. I immediately called to explain the situation--that I mistakenly thought I was booking for next week, not today. I was even willing to leave work early (I'm only 9 minutes away) and come in right then. I explained how I truly cannot afford to just lose $100, and I was hoping for a little understanding or flexibility. Unfortunately, none was offered. The receptionist said she'd check with the practice manager and placed me on hold for one minute before returning to say, "Sorry, it's our policy." I asked to speak with the manager directly, and after several hours with no call back, I called again--this time the manager answered. She seemed prepared to shut me down before even hearing me out. I explained that I completely understand why cancellation policies exist--to prevent missed opportunities for other clients and protect the business from late cancellations--but this was clearly a genuine mistake, not an abuse of the system. I asked if anyone had even tried to get in during that same window, which would have indicated a lost opportunity--but she refused to answer directly. Her only response was, "It's our policy." I then asked to speak to someone above her, and the next day Dr. Robertson called me. Unfortunately, his response was just as dismissive. No empathy, no flexibility--just, again, "It's our policy." It's really disappointing, especially considering how much I've spent over the years and how many people I've referred to them. I know most of my referrals probably didn't even use my name, but they were all based on the trust I had in this practice. That trust is now gone. All this over $100. What makes this even more frustrating is that I didn't receive the usual confirmation or reminder text for the appointment. When I asked why, I was told those only go out at 7:00 a.m., and I had made the appointment after that time. If that's the case, patients should not be able to book same-day appointments online without some kind of confirmation system in place. A simple text might have helped me catch the mistake. I understand policies exist for a reason. But good businesses know when to make exceptions--especially for long-standing clients with genuine intentions. Life happens, and there are plenty of other providers who balance professionalism with empathy. I'll be taking my business to one of them.

I have had a very long, awful lip filler experience here. I went here 6+ times and spent…read more*thousands* of dollars to leave every time just to heal and have lumpy, uneven lips with very little results a few weeks later... over and over and over. I kept coming back and listening to their messages because I didn't go to school for this, so what do I know? 6+ visits later all I'm dealing with STILL are lips full of lumps of uneven filler, heavy heavy migration ("filler mustache" if you want to google) and no results. I pointed out from the beginning that I was unhappy and I have many messages going back and forth about that, and the lumps. Then at my last appointment I wanted to discuss the lumps and the weird fullness only in the middle, and was told any bump she saw then was "natural anatomy". I pointed out multiple times (in messages I have screenshots of through Klara), how unhappy I was with no results and the lumpiness (nearly immediately after my second appointment), and I was told every time to just keep coming back and they'd fix it. It was never fixed. It never got better. I came here to fix how self conscious I was of my thin lips and I've been more insecure of the bumps and lumps and migrating filler than I ever was of my natural lips. None of the photos in the nasty collage I put together were directly after or within 2 weeks of the filler healing, so these are NOT healing bumps or swollen. All of these are just day to day pictures I took when I was feeling awful about my lips that I zoomed in on and cropped, or regular photos I cropped. I don't even understand how filler is done this poorly. Now I'm struggling to find another place that will dissolve this ugly mess so I can start over after putting thousands into what I thought was a good place.

I was traveling from the Bay Area to visit family and needed some chiropractic love. Dr. DiPiazza…read morewas super helpful. A good listener and thoughtful in his analysis and care. Definitely would recommend him to others. The prices seemed reasonable as well --- and they took our insurance.

Wow, what a fantastic root canal experience! -That's kind of a strange thing to say, but Dr. Kawas…read moreand her assistant Rachel were just fantastic. The procedure was done pretty quickly, with little pain and the personal interaction/conversation was so pleasant. The office is very large, bright and beautiful. It really took away the gloom of coming to treat a painful tooth! I'd say the only con is having to pay everything upfront. It was just under $1,000 and that's a lot to come up with at once for some people, but you really can't avoid getting a tooth treated that could lead to infection. I think they could really benefit having a payment plan if authorized. Luckily it ended up being my Christmas present from some family. I'm not sure we could afford going here again (our dentist in Baraboo gave us a written referral to Capital, I think they have a partnership) but I do highly recommend it if you can afford the upfront cost. Great results and great specialists!

From the bottom of my heart, I want to express my gratitude to Dr. Downs and his team. I had a…read morecrown done by another dentist years ago, and an infection developed at the base. They were so caring-I was in so much pain-and they got me in early. They took a 3D Xray (not covered by insurance, but it was more than worth the money), which showed where the infection was. Dr. Downs showed it to me in the room and explained how he'd be fixing it by going UNDER the root canal, instead of removing the crown and re-doing the work. The technical skill alone is impressive, but the care was the most touching. They are so busy (I don't know when they even pause to eat lunch), but the brought me back in for the procedure (again, early because I was in pain) and the first thing they did was block me, so I wouldn't be in pain until my scheduled procedure time. I hope to never have that much tooth pain again. It really was miserable. But if it has to happen, I know where I'll be going immediately.

Everything was going great when I first showed up to get my wisdom teeth removed. While I was being…read morebrought to the back, the dentist assistant barely said a word to me and was very cold. She was doing her job but wasn't friendly at all. The doctor came in all was fine up until the procedure started. No one was saying a word about what they were going to do next. I felt like an animal with them grabbing at me and not saying anything. The main thing that happened was during the numbing process I felt a needle where it wasn't supposed to be. I'm not sure if it clipped on me or a nerve was shocked in some way. I brought this up to the doctor and he kept saying I wasn't listening to him. And that I needed to stop crying, the assistant also was saying this to me. All I wanted to know is if he poked me there and how long til I can feel my chin and lower lip again. This question wasn't answered. This whole situation was handled horribly by the staff. Along with that the assistant from earlier started talking to my driver and I was very friendly to her but not to me. It was a horrible experience.

I am very grateful for Carmin at the desk and Jessie my nurse! They were so caring and friendly and…read morethey made me feel like I knew them for my whole life. They were very comforting and awesome! The Doctor,Chris,was very straight forward and said it's gonna be easy extractions so we can do them today if you want and he blessed my life so much! They were bothering me for years but he made me feel so comfortable and he was so nice and easy to talk to. VERY HIGHLY RECOMMEND CHRIS MCABOY AND ALL HIS STAFF FOR YOUR ORAL NEEDS. COULDN'T HAVE HAD A BETTER EXPERIENCE! THANK YOU AGAIN ALL THE STAFF AND CHRIS AT HIS OFFICE! People like you give me hope and trust in humanity. Also,I had NO pain at all with the numbing,he did a very excellent job at keeping me calm and he talked through everything that he was doing. One day after my extractions of all 4 wisdom teeth and I have NO pain at all. He is a professional at its finest! Took bout 5 minutes. Love this office and the people in it! Go there to get any extractions done. A++ !! You won't be disappointed! -Kym

Very informative. Excited to work with Cheryl to help my pain. Was able to book an appointment…read morewithin a week and a follow up appointment for next week. Office space is peaceful and inviting.

I was having some neck pain felt like a pinched nerve and So I made an appointment with Corey on a…read morerecommendation and as soon as I walked through the door I felt right at home and Corey was so nice and welcoming and he seemed to really listen and care about what I was saying and he did a thorough job examining me and together we created a plan he even gave me some exercises to work on and it's been getting better I would definitely recommend to anyone with any sorts of pain or discomfort

Both dentists are so friendly and take their time answering all your questions. They are very…read moreknowledgeable in what they do and make you feel very comfortable....both with rapport and pain management. I drive almost 50 minutes out of my home city just to come see them! Give this place a try; you will not be disappointed:)

Doctor bachelor is personable, funny and truly cares about his patience. I have seen him for at…read moreleast the past eight years and highly recommend him and his staff.

Great experience as always! My daughter is really comfortable hopping in the chair staff is great!…read more Dr. Tony is awesome. We felt really good about how they are handling the covid-19 and we are very appreciative for that.

Dr. Tony, as the kids call him, is a genuinely sweet and kind doctor. Good staff, fun place. Clean…read moreand well-cared for office. I wish I'd had it this good when I was a kid. My daughter loves to visit with Dr. Tony and his staff.