Dr pence is a great dentist, however you should verify they are in your insurance network before…read morescheduling with them. The office staff did not check/ and or inform me that they were outside of my insurance network. Best to check yourself.

Hygenist is wonderful and the cleanings are great. However, I am not pleased with the Front Desk…read morereceptionist who also handles billing. Though I have comprehensive insurance coverage, she keeps insisting I pay an estimated co-pay at the visit before she receives the covered amount from my insurance. On one occasion, this receptionist actually tried to charge the full amount of my visit and have me pay it before filing an insurance claim. On 2 occasions, this receptionist over-estimated my co-pay amount. On my last visit, this receptionist aggressively tried to convince me to pay an estimated co-pay of $50 at the visit. When I refused and asked her to bill me after she received insurance claim, she warned that I would need to make the payment in a certain number of days. The way that this receptionist behaved, I can see where she could easily manipulate and coerce most patients into over-paying before the insurance coverage is applied. I could possibly excuse the manipulative business practices if they only occurred after the onset of the Covid pandemic and ensuing financial crisis; however, this office had the same policy prior to the pandemic. On the surface, overpayment and eventual credit back to the customer is no big deal. However, if you look at specifics, it a predatory maneuver that unfairly benefits the business: they have your money in their bank making interest for them that they shouldn't have had because you overpaid. That was your money making interest in their bank; not yours, until they credit you back.

I find the staff are very nice, friendly and efficient and always willing to answer questions…read more Susanne does an excellent job cleaning and it's always a pleasant experience to see her.

They don't answer their phone - never dealt with a doctor's office that 90% of my calls go to…read morevoicemail and then never get returned. Other than that - the dentists and hygienists are great - no complaints. - But seriously, figure out the phone situation - not acceptable!

Excellent care my husband and I both love this place. Staff is wonderful and Dr…read more Flaherty is a great! If you are looking for a new dentist look no farther.

This dentistry is the best I've ever been to, and I've lived in 8 different states. I had some…read morepretty serious dental trauma and had avoided the dentist for awhile. I was worried that when I was finally brave enough to go back, I'd get a very unhelpful lecture and not want to go back. Well, this dentist listened to what had happened to me and was able to really put me at ease. My teeth feel better than ever and I look forward to my appointments. The staff there is very courteous and professional. They seem like they genuinely enjoy working there. One perk of working there is that they are closed on Fridays so the employees always have a 3-day weekend, which establishes a much more balanced work-life balance. So not only are they great dentists, but they seem to treat their employees well, and I like supporting businesses that treat their employees like people. Lastly, the office is very clean and it is not peppered with marketing materials or scary pictures of what can happen to your teeth if you don't brush/floss etc. When I was getting my teeth cleaned, I only saw pictures of the hygienist's family and a little cute picture that said something about smiling, bc your smile is beautiful. I can get on board with that!

Dr. Batchelor is perhaps the best doctor I have ever had. She is very accommodating. I explained my…read morefears and she worked with me reassuring me through the whole process. I had a filling replaced and throughout the procedure she explained each step and allowed the process to go at a speed that was comfortable for me. The staff is friendly and very competent. I highly recommend this office.

From the owner: Friendly, gentle, experienced dental care for the entire family, located in beautiful Harrisonburg,…read moreVirginia. Our outstanding team provides Special Care for Every Smile, and builds relationships with our patients that last a lifetime. Whether your needs are large or small, simple or complex, our team will listen to your desires and provide you with options tailored to your individuals needs. We brighten smiles with tooth whitening and porcelain veneers, rebuild worn or broken teeth with natural-looking same-day crowns, replace missing teeth with options that look and feel like natural teeth, provide comfortable care for your dental emergencies, and much more.

Dr. J. Crichton.... GREAT Dentist, amazing chair side/bedside manors ! 5 Stars! Highly reccomend to…read morefriends and family!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

They are great. They have helped me with years of neglect, and have me much healthier. They work…read morehard to keep you from needing heavy work, and start with the minimally invasive treatment before breaking out drills. I changed dentist to them and they kept me from pulling out four teeth. I had a different tooth that needed to be replaced with a prosthetic due to an error in judgment years ago and they did their part wonderfully. The administrative staff is wonderful and responsive to your requests. I am never kept waiting long, and they are great for scheduling. They are also better than par for dealing with insurance.

Once again, Willis Dentistry outperformed itself. Friendly staff. Great care. Efficient check in…read moreand out. Recently came off insurance and they were helpful with providing other options. Completely recommend!

Who likes to go to the dentist?? No one, really, but I truly have not minded going, since I've…read morestarted going to Culpeper Dental Associates. The staff is friendly, waiting room is comfortable and they are always on time. It really is a top-notch place. It's so nice not being "scared" when I go to the dentist. I highly recommend Dr. Simpson and the rest of the team!!

From the owner: We are a family dental practice committed to providing best-in-class dental care using the most…read morecutting-edge technology possible. We are located in Culpeper Virginia near Culpeper Regional Hospital. Your comfort is our main priority and our staff is dedicated to making all aspects of your visit to our office a pleasant experience. So, give us a call today and experience the difference!