Avoid Renting from Donna Lasater - Unprofessional and Unethical Practices…read more My experience renting from Donna Lasater was nothing short of a nightmare. From the very beginning, the property was in unacceptable condition--unclean carpets with mold from the previous tenant, no refrigerator, no washer or dryer, and a malfunctioning dishwasher. Almost everything was broken before I moved in--issues that should have been addressed prior to my tenancy. Despite these problems, Donna refused to rectify them. I had to purchase all the appliances myself, which should not have been my responsibility as a tenant. Donna and her associate, Louise Spencer, operate in a highly shady manner--not only attempting to increase rent beyond what was stated in the lease with less than 30 days' notice before renewal but also deflecting responsibility for serious maintenance issues. They charged me multiple questionable fees, all of which I documented, and when it came to necessary repairs, they were completely unreliable. Throughout my two-year lease, communication was a constant struggle. Maintenance requests took days or even weeks to receive a response, and when I did hear back, the service was unprofessional. When I called Louise about maintenance, instead of addressing the issues, she would question why I couldn't fix them myself. Like, excuse me? How the heck am I supposed to repair a damaged roof? Or deal with a garage door that randomly opens throughout the day and night due to an electrical issue? These are major problems that require professional attention, yet they constantly made tenants feel like they were on their own. Near the end of my lease, Donna suddenly claimed I owed a substantial amount in late fees--fees that were never mentioned in the previous two years. Additionally, she conveniently "lost" my lease renewal documents, but I had all my receipts and proof to back myself up. Perhaps the most concerning incident was when an unknown maintenance worker--who was neither scheduled nor announced--entered my property, including my backyard, without any prior notice. As a woman living alone, this was deeply unsettling, and Donna saw nothing wrong with it. It's disheartening to learn that other tenants have faced similar issues. This pattern of behavior demonstrates a lack of empathy and respect for tenants. Conversations within the neighborhood about her are consistently negative, which speaks volumes about her character. Donna Lasater and the owner of these properties should be sued for the terrible service they provide. And she has the nerve to put in her bio that she's been a top-selling agent for over 34 years--serving South Dallas County & North Ellis County! Says who??? Donna Lasater and Louise Spencer are terrible, shady people--rude, unprofessional, and in Donna's case, outright racist. Neither Donna nor Louise emails, calls, or texts professionally. Their lack of communication and disregard for tenants is beyond unacceptable. Now, Donna conveniently blames an "owner in Houston" for any issues, as if to dodge accountability. If you rent from her, keep every receipt, document every interaction, and take date/time-stamped photos and videos before move-in and after move-out. I strongly advise against renting from Donna Lasater or engaging with her properties. There are far more professional and ethical landlords who genuinely respect their tenants. Run away don't walk!

DO NOT RENT OR BUY from Donna Lasater or more specifically use her agent Louise Spencer. Not only…read moredid she steal $100 which from my family which was suppose to be used for processing our application but here we are 3 weeks and several unresponsive messages later and have not heard a word from her in regards to our application. Since it was clear that she took our money and ran we decided to go with a more reputable company and was approved in less than 24hours. Beware!!!

Loved Octavia Deshawn very helpful. Octavia really pays attention to details when it comes to her…read moreclients wants. Just Awesome! Look forward to working with her in the future !

I've had a really great experience working with Catherine while searching for a home in the Dallas…read morearea. Before we even started touring properties, she took the time to meet with me over video and walk through MLS listings together so we could narrow down what I was actually looking for. That conversation helped clarify my priorities and made the whole process feel organized from the beginning. Since then, she has shown me several homes around the greater Dallas area and has been incredibly generous with her time. She went above and beyond was when she FaceTimed me from an open house I couldn't make it to so I could still see the property and ask questions in real time. That level of effort meant a lot. Catherine is very transparent, patient, and easy to work with. She listens carefully, gives honest feedback, and never makes you feel pressured to rush into anything. It's clear she genuinely wants to help her clients find the right home rather than just close a deal. If you're looking for a knowledgeable and trustworthy realtor in the Dallas-Fort Worth area, I would definitely recommend working with her. I haven't found the perfect house yet, but she's been fantastic throughout the search and I'm really glad to have her helping me through the process.

Catherine is very helpful and has the ability to help me find a way to a new condo in Uptown…read moreDallas, after dealing with another agents I can definitely choose Catherine as my best realtor and recommend her to anyone I know

I had a wonderful experience with Franchise Real Estate Group! Satisfied beyond my expectations…read more The help, support and guidance I received from Brandee was exceptional. As a 1st time home buyer not knowing what to expect I was provided with so much helpful information including, but not limited to down payment assistance and help with closing costs. If you are a skeptic or hard to please call Brandee let her change your mind. If you are in need of a trusted realtor please call Brandee! She is patient, diligent, and accessible when you need her. I'm a satisfied customer I am forever grateful for her services.

From the owner: Our brokerage specializes in commercial, land and residential real estate. With over 10 years over…read moreexperience buying, selling and leasing property in Texas. Our demographic is first time buyers, business owners and sellers.

My husband and I inquired about a townhome at 6411 NW 63rd Street over three weeks ago, and working…read morewith Realtor Erica Toles has been one of the most frustrating experiences we've had. After viewing the property (which was shown by one of her friends, not Erica), we were asked to fill out a paper application that took about a week and a half to process. Later, she directed us to fill out an "official" Zillow application, saying we looked good for approval based on my husband's income. The application fee was never mentioned upfront during the tour -- it was only brought up later, which is very unprofessional. Still, I paid it because my lease was ending, and I trusted she'd handle things properly. Weeks passed with very little communication. She called my husband just last week to confirm that I had permission to list him as a co-applicant, which made no sense after all the paperwork we'd already done. Today, when I called to ask about the status, she said she was still "waiting on her partner." When I expressed frustration about the delays, her response was, "Oh, I thought you all would've found another place by now." That comment was completely uncalled for and lacked compassion or professionalism, especially since my family has been staying in a hotel waiting on this process. We've been patient, respectful, and cooperative. It's not about the money -- it's about accountability and respect. Communication, honesty, and follow-through matter when people are trusting you with something as serious as housing. Sadly, Mrs. Toles failed in all of those areas. I would not recommend working with this realtor. -- Lashawn Allen

Roberta's attention to detail is incredible. When we sat down to share what we wanted, she listened…read moreattentively. She saw our vision. My wife and I are pleased and forever grateful. If you want someone in your corner, if you want someone to support you, if your want someone to guide you through the process... look no further. Roberta is here to ensure your dreams will come true.

Our experience with Century 21 of Waxahachie . Tx , Did not go as planned the movers our agent…read moresuggested stole a priceless diamond ring of my wife's that had been handed down from her Mother , now deceased for 16 years , also my wife and I found the home we bought on our own in Red Oak , TX , from what we seen the agents get to many irons in the fire to tend to you on a more personal basics , We like where we moved to , It's quiet , so far we've spent around 50, 000 of our own money making our home what It is today

I have read other reviews for this company, and I totally agree with all of the people who had bad…read moreexperiences (even the one about Tonia). This is the most unprofessional group I have ever tried to work with. I was looking to relocate to the Dallas area (had a job set up and everything), timing was MOST important, as I had a set date to start my new job. THESE PEOPLE WASTED SEVERAL WEEKS OF MY LIFE. I finally spoke with a lady in management who said that they were unable to recommend me to the owners of the properties I had been applying for because my new place of employment didn't have a website . . . REALLY???? So, I asked why no one had bothered to tell me that this was a requirement. She had no explanation. I asked what other info. she needed in order to move forward, and explained that the employer could provide what she needed. She said at that point I would need a co-signer with a 700+ credit score . . . REALLY???? This was the first time I have ever gone through anything like this in all of my years of renting (NEVER BEEN DENIED ANY PLACE I'D APPLIED TO RENT, I have a great rental history, and pretty decent credit). I had such a bad experience that I will not work with any agent whom I determine has or has had any affiliation with this company. Oh, I had to find another job because I was unable to solidify a place by the start date, which they were kind enough to push back a couple of times.

Miracle has helped my family sell two homes and purchase a new home. Both homes we sold were under…read morecontract within a week, which I attribute to Miracle's excellent advise concerning staging the homes as well as her strategy in pricing them. She made sure that we anticipated any problems, and we sailed through closing both times. She also represented our interests with the new home builder we worked with, and dealt with all of the hassles for us. She is a fantastic REALTOR and I recommend her without reservation!

Miracle helped us to sell our old home and buy our new dream home. Her skills at negotiating for…read moreus, both as the buyer and seller, are a force to be reckoned with. She was extremely flexible with our incredibly challenging schedules and never made us feel like we were being an inconvenience for it. Every aspect of the sale and purchase were covered completely and she counselled us every step of the way. We now live in a home that is more than we dreamed and I am still pinching myself. I can say that we would not be in this incredible place if it was not for her involvement and dedication. I could not recommend her more highly. You and your family will be in great hands!