My husband gets home at 3:40pm to find out the blower on our wood boiler went out. I quickly found…read morethe part we needed was available at Charlotte Electric Motors. I notice that they close at 4pm so I quickly called at 3:59 and they answered the phone! The man told use they had the part and said he didn't mind waiting and asked how far away we are. We live 40 min from their shop in Charlotte. He told us we could call him because he lives 1 mile away from the shop and that he would be glad to come back so we can get the part we needed. We didn't want to inconvenience him, but really appreciated the above and beyond customer service since not having a blower for a wood stove on a 19 degree evening in December is a big deal! We ended up paying for the part online and asked if he would just leave it by the door for us to pick up. He agreed to our request, we got the part we needed and our wood boiler is now fix in the same night! We really appreciate Charlotte Electric Motors and what they helped us accomplish, our night could have been so much worse.

I couldn't be more disappointed in these people. On a friend's recommendation I dropped my hot tub…read moremotor off for repair and was told they would get to it the next week. Several weeks went by with no communication so I called to check on it and was told it was bad. So, I asked what the options were, and the gentleman said he could replace it for a couple hundred bucks and would let me know when he found something. Several more weeks went by and still, nothing. So I called again. This time he said he would rebuild it with spare parts he had laying around. Not keen on this idea as well as it being contradictory to what I was told the last time, I questioned this but he assured me it would be fine and that it would come with a 1 yr warranty. So I told him to go ahead with that. Again, several more weeks go by with no communication. I call yet again and was told they were waiting on me to tell them the size of the water connections on the pump. I told them that that nobody ever told me that to which the lady on the phone argued, saying they did. Despite having no reason to at this point given what had transpired thus far, I gave them the benefit of the doubt here. I gave them the dimensions and was told again it would be ready the next week. I gave it two with, again, no communication before finally going in and asked for my motor back which was in the exact state as I brought it in. I very politely explained all of this to the lady running the counter and was met with nothing but deflection and excuses about how they deal with industrial stuff as well which backs them up, etc. I said that makes sense but does not justify them telling me one thing and doing another, nor the complete lack of communication. She said, and I quote: "your hot tub pump is not important to anybody when there is industrial stuff to worry about, and we don't call people to provide them updates" (even when it takes months longer than what they were told). She never so much as offered any apology for the inconvenience. I said yes ma'am, this clearly is not the shop for me then and walked out with my pump. Even after dealing with all of this, I was nothing but polite and kind, and was met with a snotty attitude, and a complete lack of ownership over the situation by C.E.M. I'd never go back. This whole situation was unacceptable at every step. I don't do business with people of this character. And I would advise others to seek an alternative.

Great service. Ryan at the parts counter was very helpful Very knowledgeable employeesread more

Update: The issue depicted below caused another part…read morefailure. Since Williams did not file paperwork for the original Kubota equipment failure and I was not provided with any documentation of service. Williams turned me away for this subsequent failure, but not after charging $ me while my tractor sat outside on their lot. -- Williams Farm and Machinery provided service for a warranty claim request on my Kubota. However, instead of submitting paperwork for a claim with Kubota, they repaired the part on site.

Ive been doing my laundry at the Wash Basket for 9 years. Ive met the owner many times. He's a…read morekind and friendly man but, he wont take any nonsense. You'll get an earful if you break the rules. Thats fair, be responsible and polite, then there is no problem. Its a clean place and all the machines are kept in good condition.

I am here to say, I will never use the Wash Basket Laundromat again. There are aggressive notes…read moreposted everywhere. A note states to be on-site at 4:30 when he gets there. After running to Meijer to do some shopping with my 3 children I was a few minutes late and saw the sign-out front say closed(they close at 6). The door was unlocked so I was able to walk in. As I was going straight for my one washed item I noticed he was standing near the machine I used and he had the door opened. As I was pulling out my comforter he asked if I was going to take that home. I stated I was planning on taking it home to dry, he replied "Good because you were supposed to be here on-site at 4:30 and pointed to the sign. I told him I got there as soon as I could and he said we don't need to be wasting time. I could not believe how rude he was! I assume he is the owner, he really lacks on his social skills and how to treat people.

purchased a zero turn mower and while under warranty they were attentive, once out of warranty they…read morehave refuse to answer emails inquiries or return phone calls to schedule service and accessories. there are not many businesses which will service a john deere so I am left with locating someone who will and then travel out of my way to make it happen. I would gladly sell back the equipment if they would give a fair price so that I can find someone who has not only great service at the time of sale but also great service and purchase from them.

From the owner: Our D&G Equipment Charlotte store specializes in John Deere, Toro, and Stihl Lawn & Garden…read moreequipment. We sell and service lawn mowers, tractors, gator utility vehicles, and outdoor power equipment. We have a full parts and service department. We also carry snow blowers by Ariens, Boss plows for trucks, and John Deere Toys, clothes, and accessories. We can help you find the right lawn tractor, zero turn lawn mower, compact tractor, snow blower, line-trimmer, generator, chain saw, and other power equipment to keep your yard in top shape. We have highly trained service technicians and parts staff to maintain and fix your outdoor power equipment.

My parents and grand parents have shopped here for years. Typically the one in Bellevue due to…read moredistance, but plenty here as well. I helped them get a dehumidifier and messed up by getting a humidifier, the box was next to each other. My fault. I used the Ace Rewards and accidentally threw away the receipt. I sent the screen shots showing the purchase to my parents so they could return it and this Ace, by personal decision making of the owners per corporate customer service, say no paper no return. So basically, the rewards account means zero to them. I will personally make sure every website I can review on will get this review and that no other friend or relative go to this Ace. Small town feel hardware with corporate stick it to you business policy.

Reputatable company from start to finish. Professional & thorough…read more My job came in less time then expected & this company discounted my bill 25%. Now you tell me who does that !?

From the owner: Shaull Heating & Air Conditioning specializes in Residential and Comercial Furnace & Air…read moreConditioning repairs and replacements. We also install a wide range of Indoor Air Quality Products, Duct Systems, Zoning, Gas Piping, Water Heaters, Exhaust Systems, Radiant Heaters, Garage Heaters and much more.

On the passing of my wife, we had the funeral at this funeral home. The owner Scott Kilgo was the…read morebest. He treated my whole family with an honest respect and listened and acted on all of our needs. Going thru a funeral is stressing enough, but Scott made it easy and comforting to us all. I would highly recommend this funeral home to everyone. My mother in law was so impressed by the love, respect and services by Scott. She is switching over her funeral to this funeral home. When I die, I will be back for funeral services here. They are truly the best in the area.

From the owner: Specialties Family-Owned, Locally-Owned…read moreProducts: Caskets, Monuments, Floral Arrangement Services: Funerals, Cremations, Monument Sales, Prearrangements, Veteran Service