Excellent guitar instructor who really cares about his students and his craft. I reccomend Brian…read moreBrewer for all of our customers and friends who are either beginning guitar or just need to improve and hone their talents.

I have know Brian for some time now and been under his instruction for a couple years now. He is…read morean awesome teacher who truely appreciates the music knowledgeable in various gender's of music. I've been blown away by his ability and he is a all around great guy. He will also work with your schedule.

I went in on two different days and the entire time I was in the store nobody asked if I ever…read moreneeded help with anything. In the acoustic room an employee (older guy) was playing and singing with his friend so loud I couldn't even hear to check if the classical Taylor I was interested in was in tune. I went to the pro-audio to buy an sm7b,stand, cable and still nobody acknowledged my existence let alone speak to me! The store was not busy either time! If I can't get help making purchases I know I wont get any help if there are problems and I need to return! This store needs customer service help desperately! I never have this problem online with BHphoto or sweetwater! Was gonna try to give the in-store guys a chance.

Awesome Service, Good Selection, Good Prices!…read more I got really good recommendations from the gentleman pictured in this review. I came in not 100% site of which product I wanted and he narrowed it down a bit and then pulled out something I hadn't even considered which was even better for my purposes, so outstanding work my good man! There was a good selection of speakers to choose from. Do they have everything? Of course not, nobody does but it is a good selection. They can also get other stuff in from their website too. Guitar center always seems to have a decent price on products. This location isn't as large as Tempe Arizona but they have crammed as much as possible in here and as mentioned the service was great with my guy. All in all this is a good place. What are you waiting for? Get in here and get some new gear, you know you want to!

First time I had ever been to a McKay's. I went on a Saturday and it was packed. It was a title…read moreoverwhelming, not knowing the store, layout, etc. They have a massive selection of used DVD's, Blu Ray, and sometimes you can get lucky and find a 4K movie. They have an extensive used book collection, as well as video games from just about any system you can think of. If you are a collector of physical media, McKay's is the place for you!

I use to LOVE here. The selection was huge (and still is), the set up is great, but my problem is…read moreprice. In the recent years, their prices have skyrocketed and the trade-ins aren't nearly worth their value. If you're looking for a popular book, just buy it new at the store. I recently returned a book I bought from McKay's because I found it cheaper (and brand new) at Target. This unfortunately keeps happening.

This shop will tell you a timeline on finishing your guitar, then completely ignore it and insert…read morehigh visiblility clients before your job at any time. My order took over twice the quoted timeline. He sends a work order then tells you to email him if anything else is needed so he can update the work order, then doesn't update the work order. He ignore obvious flaws in a guitar that any pro would question and bring to the attention of the customer. I was sent back a guitar with a screw hole on the bottom of the guitar that has zero use or logic where it was drilled. Anyone else would have questioned it. It was brought up prior to Sims receiving the guitar and he acknowledged fixing the hole and sent it back completely finished with a hole still in it. Beware

My original review was posted on 10/1/25 before receiving the finished project. I am returning to…read moremy review since receiving the finished project on 10/7/25. I chose Patrick Sims based on the quality of his work, which I had seen on his business Facebook page. I paid $597 on 2/15/25, and he received the bass body on 3/12/25. Initial estimate to completion was 12 weeks. Patrick was very responsive during the sales process. However, I had not received a response to my requests for an update from Patrick since 5/17/25, in which he acknowledged my address change and confirmed that "The body should be ready to go by mid-June". Mid-June passed but I waited to reach out in the event he was busy. I contacted Patrick via email on 7/10/25 requesting an update. No response. I emailed again on 8/28/25. No response. I called on 9/3/25 and left a voicemail to which he returned my call asking for my order information. I provided that info by email and text. No response. I again waited, then texted Patrick on 9/30/25. No response. I called Patrick on 10/1/25. Straight to voicemail. Inbox full. It has to be said that I noticed a number of reviews of the same nature over the last few months, which I had neglected to check before placing the order. I'm sure most would agree they'd feel it unacceptable to place an order and fail to get a business response about their order in over 4 months. Communication and transparency is fairly basic customer service. It seemed the only option I had left was to lodge a complaint with the BBB. Unfortunately, it seems that is the action needed in more than just my experience to elicit a response from Patrick. Within a week of my complaint I received my project. I will give Patrick his due, the paint job is incredible, and I am more than pleased with the finish. I was however also further disappointed in the poor decorum exercised by Patrick on the closing of this situation. Less than 90 minutes after receiving the item, Patrick had the audacity, after not responding for 4 months, to complain "Haven't heard a peep from him" before accusing me of not being honest enough to revise this review. In addition to that, an unfortunate typo for my name on the return label spelt "Hoe". Benefit of the doubt, I'll chalk that down to an honest mistake. My frustrations could have been easily solved by responding to my communications. I understand timeframes are estimates, and we all have lives that are unpredictable. I would have been happy with any delay if I'd just been kept in the loop. I also would have been happy had Patrick given me an appropriate timeframe from the outset. Stating somewhere between 3-8 months would have been more accurate, and based on the quality of his work I still would have proceeded. It seems most customers who received their orders and were happy with the finished product have all given the same constructive criticism. It seems common sense that the time spent responding to BBB complaints and Google reviews could just as easily have been spent updating customers on their orders and avoiding the negative experience that is unfortunately blemishing an otherwise great final product. Paint job is five stars. Customer service is one star. Settling on three stars due to the time wasted feeling frustrated dealing with poor customer service. At the end of the day, that is something that could be improved, and I really hope that Patrick is able to do so in the future.

My name is Ron clark. 26ys ago I use to buy all my music supplies and music from your store. I knew…read morethe old man and woman that owend it. I'm wondering if they are still around. The woman was so helpful in find sheet music and songs. I moved to memphis 25 years ago so your place brings alot of memories. You was the best music store in chattanooga.